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4.0 1436 Reviews

JustFly Complaints Summary

1 Resolved
339 Unresolved
Our verdict: Engaging with JustFly at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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C
3:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustFly double payment charge for my trip bogota-l. a on 24 of july to 7 of august.

Can you explain the procedure that your office follow in order to deposit $604 US into my account for invoice [protected] that I never used for this fly.

I have been writting and calling you several times without help. This is why I contact the airline directly. I have been sending the letters from Aeromexico telling me that Just Fly will deposit the money using BSP Link.

Can you give me the personal contact name and e-mail in order to send the letters.

Thanks you very much for your help,

Lilia Clemencia Morales Montejo

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11:21 am EDT
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JustFly could not be transported back to columbus on december 17, 2017.

Ticket # Delta: 006-[protected]-99
Name: Rosemary Olubunmi Adelusi
Date: Sunday December 17, 2017- Power Outage.
The above mentioned date on which I returned from Nigeria was a day of pandemonium and confusion at Atlanta international airport because of power outage for several hours. I stayed several hours at the airport util it made no sense to continue waiting. Eventually I had to make a separate arrangement to transport myself to Columbus.
I am asking to be compensated for having to arrange my transport to Columbus instead of being flown by Delta.

Thanks

Rosemary Adelusi

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Update by Rosemary Adelusi
Aug 16, 2018 11:26 am EDT

Your urgent response to my complaint will be appreciated.

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K
7:04 pm EDT

JustFly giving incorrect information about the cancellation cost.

Hi. I'm Khemmarin Prasertwetchasak. My booking number is [protected].

In July 30, 2018, I was booking the flight from Washington DC to Manila. But unfortunately I want to change my plan so I was calling for get information if I cancel the flight in August 1, 2018.

The representative explain to me about the charge which I appreciate it, but I don't really understand because it gonna split in many list. So I asked her about "How much do I will lose my money for cancel this flight?" and she was told me just "150$" and I will get all refund back. ( I understand that for the cancelling fee and it's fine for me.)

In August 15, 2018 about 6-7 PM, I called back for the customer service again for asking about my cancelling charge. My representative is a woman but I don't remember her name. What I mention about is "why last times when I called, the representative just told me totally I gonna lose money for only "150$" but in fact after calculate I lose "150$" ( For cancelling fee) plus with another "100$". So totally I lose "250$" Which I think it's not right. Why don't the first representative just tell me for totally 150$? and If I know I have to pay in this amount I might not cancel it.

And funniest story is the 2nd representative just told me it not thier job to calculate stuffs for customer. Well. yes I should to calculate it by my own But then just tell me don't anyhow giving me wrong amount which make me decide to cancel the flight!

Also when I ask for where can I make a complaint for this case. She just not giving me any information and ask me to hold the line to speak to another agent. And I felt the way she talk to me was not really nice. I'm not ok with it.

I think JustFly might have records when customer calling. you can look at the record to see what all the conversation. Again I confident I asked the representative at least twice time for the total cost which she gave me wrong amount number.

By the way, I called my credit card about this transection for that extra 100$ charge.

My contact email is [protected]@yahoo.com, just in case if you need to contact me.

Thank you.

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3:24 pm EDT

JustFly refund has not shown up for booking [protected]- supposed to be credited to booking [protected]

Dear Gentlemen:
I desperately need your help. I have contacted customer service so many times and they said they fixed the issue but I still didn't see the refund to my credit card you have on file. I booked the flights below, January 20th for a trip to your neck of the woods to photograph the Polar Bears, this is through a company I have traveled with nummerous times. This was the first time they had to tell me the time of travel had to be adjusted one day due to transportation issues. I rebooked on January 26 the new flight of ...because my credit card ending 4545 did not have room, I had to rebook using another credit card ending 7079, maybe this was the issue.
Your Trip to Winnipeg, MB (YWG)
JustFly Booking Number: [protected]
United Confirmation Number : PFTSVZ
Booking Status: Confirmed
---------------------------------------------------------------------------------------------------------
As I was finalizing the reservation it would not allow me to put in my refund of $412.58 from the
Re: JustFly Booking Number: [protected]
Booking Status: Future Credit Available
ITINERARY
Tampa, FL (TPA) to Winnipeg, MB (YWG)
You have $412.58 in travel credit
You currently have no flights booked, but you have a balance of $412.58 in travel credit that can be applied towards the purchase of new flights from Tampa, FL (TPA) to Winnipeg, MB (YWG). This travel credit is valid until January 20, 2019
Book with your credit
----------------------------------------------------------------------------------------------------------
Because these flights are few I didn't want to miss the flight and went ahead and booked the new one for travel on Oct. 27 thru Nov 1...and I immedaietly called customer service, they said no problem they would fix it. I still have not seen the fix. My credit card ending in 4545 was charged as shown with the attachments and never refunded..it shows charged, then I disputed, then you recharged. Please help me resolve this issue. Currently I am out $1151.85 total. I really need my refund please of 412.58. Booking credit [protected] says" You currently have no flights booked, but you have a balance of $412.58 in travel credit that can be applied towards the purchase of new flights from Tampa, FL (TPA) to Winnipeg, MB (YWG)" YES I DO booking [protected]

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1:34 pm EDT

JustFly the cancellation and rebooking policy

I had a flight booked for my mom for August 13, 2018 but she's in ccu at North Broward medical and can not fly of course. So I canceled on line. They took a $75 cancel fee and left my balance in my travel bank. I then proceeded to book my flights to go back to New York and return to Florida this Saturday August 18, 2018 and when I confirmed my credit card and applied the credit from my travel bank, the confirmation plus the extra charges came out to $689 and my mothers name was automatically filled in! I tried to edit name, it's not a possibility. I called for help on they're help line.. they told me there's nothing that can be done. No way to get me credit into a travel bank next time my mother travels, nothing. I've now been told I have lost all that money! I have the drs. Letter from the hospital with me right now. Can someone please help me?
Caterina DeChiara
[protected]@optonline.net

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12:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustFly fraudulent cancellation

My Justfly Booking number is [protected] receipt # [protected]

I booked this flight from Presque Isle, Maine to Fayetteville, NC...my credit card was charged on July 17, 2018. I purchased insurance in case I had to cancel my flight. This was the first time I had bought insurance because I knew there was a chance I may have to cancel.

I called Justfly yesterday to cancel my flight and to my shock, I was being charged almost $300.00 to cancel and rebook! I told them I bought the insurance..he told me that was for a 24 hour period to cancel! I told him I always get a 24 hour period without purchasing insurance! I spoke with a supervisor who barely spoke English. He was rude and unable to explain why I would be charged almost $300.00 when I had bought insurance. He would not allow me to speak with a person over him.

Can you please waive the fees of almost $300.00 to cancel and rebook my flight? The insurance is very misleading and should not be worded the way it is on your sight, I understood I would be able to cancel and rebook without a fee.

My phone number is [protected].

Thanking you in advance for your prompt attention to this matter.

Sincerely,

Sherry Sargent

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12:15 pm EDT
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JustFly hawaiian airlines seat selection

Back in April of 2018, I purchased 5 round-trip tickets through Justfly (for the first time) from LAX to Lihue. I paid an exorbitant amount for these tickets, $4678.00, to be exact. There was a toddler and a lap child traveling with the family. Justfly booked me on two different air carriers for the two legs of the flight. On the return flight, no matter how hard I tried, I was not able to get Hawaiian Air to give me seat selection, either on the website or by phone. They asked me to wait until I checked in. At the airport, they had us wait two hours, with two children, at the gate, up until 20 minutes before the flight took off! Ridiculous! All passengers kept staring at us and probably thinking we are just trying to get on this flight last minute! I am furious, with your company, and with Hawaiian Air. I will probably not use your company again for anything, especially since I cannot even call and speak to a person. My options are, "if you're calling regarding a new reservation, press one, existing reservation, press two." What kind of options are these? I definitely need someone from your company to contact me to explain what happened. My family was disbursed all over the back of the plane. We were not even able to sit together. We were lucky the toddler was able to sit with a parent. Absolutely ridiculous. And a rip-off, at that price.

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11:10 am EDT

JustFly customer service

I called Customer Service and the representative I talked with, her name is Virgina, was not helpful at all. She refused to transfer me to talk to a supervisor and she provided the requested airline phone number only after she ignored my question 5 times. I recorded part of the conversation and I am thinking very seriously to make it public maybe on youtube and to send it to the corporate so that people could be advised and think twice before buying from justfly.

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5:49 pm EDT

JustFly incorrect information provided

I was booked for a 1:50 pm flight, I called about 2 weeks ago to inquire how to do go about doing a name change and I was told by a representative that my flight was moved to 10:40am flight. I now had additional tickets booked for the 10:40am flight since they wanted to travel with me. Today I was now Inform by the airline that my flight time is 1:50pm and now they a charging me a total of $363us dollars to have myself and the other person on the same flight. Why do I have to pay for justfly's employee mistake? I was in the phone for about an hour and still no one from the Justfly.com team could help. I need to be on the same flight with the other family members and I am kindly requesting that you fix this and have this issue resolved because I will not be paying from my pocket a charge to change when I was informed by just fly that it was change.

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2:23 pm EDT

JustFly my flight date change

Hi, Idk why my flight date did not change in 24 hours what is happening it says processing and do not let me to change it again 😢 and customer service is not answering me my booking number is [protected] Sajad Kazami date of birth 10/28/1993 please review my flight and email me quickly I am in Afghanistan not in U.S I am so sad

I have been calling for a week from U.S. and Afghanistan and No one is responding me Idk what is happening but it is not a great company and I hAve all the information and screenshots. Call me immediately U.S. number +[protected] Afghanistan number +[protected]

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10:16 am EDT
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JustFly aer lingus

We booked a flight through you on air lingus april 15th when we were waiting to board we were approached by a lady anna may who was the manager for aer lingus Philadelphia who informed us we would not be flying tonight because we were intoxicated which we werenot i have a condition called essential tremors i shake and i am unsteady on my feet but she didnt care told us to come back tomorrow in the meantime we had to find a hotel for the night which costus $400 We missed a whole day iindublin i havecontacted aer lingus no reply i wrote to dept of transportation they have my complaint on file

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11:17 am EDT
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JustFly booking number [protected]

My complaint is with the 1st flight in my itinerary (Kansas City to Laguardia) on September 21, 2018. I have to switch airports (LGA to JFK) for the next flight. The next flight is an international flight and I was told to be there 3 hours prior to the flight. My Justfly itinerary does not allow me to meet this requirement. I have called (more than once) and asked if I could change the 1st flight so I can make it to JFK on time. I have been told this can only be done if I cancel or change my reservation at considerable cost to me. I am asking that I be allowed to change my reservation with no penalties because it is Justfly that made the error when allowing a booking that does not allow enough time to make the next connection. I have used Justfly many times in the past and have always had great customer service. I am willing to be flexible if Justfly will work with me on this issue.

Thank you

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11:37 am EDT

JustFly customer service

First of all, they advertize 24 hrs 7 days a week but you can get them to pick the phone on weekends

Secondly, their customer service is just terrible. They yell at you, tell you everything is impossible without even trying to understand what you are saying.

They are a terrible travel agent and I will advise anyone that is considering doing business with them to take it elsewhere.

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3:05 pm EDT
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JustFly travel agency.

False advertising. Advertising tickets which After you pay they change your dates times, layover times then refused to answer the phone even though they advertised they are available 24 hours.

The ETicket's emailed to our address does not match the information we were told on the telephone. The Information printed out from the email address doesn't match the email. The itinerary of the email eTicket doesn't match the website nor does it match the airline carrier information. All information is different and we are not able to get a true answer.

Again just fly will not answer the telephone even though They Advertise they are available 24 hours a day. These people are liars and criminals.
I want my money back. 1500.00 dollars and would like to see these people killed!

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Update by Rockrabbit72
Jul 14, 2018 3:11 pm EDT

Sorry, my iPhone changed the words. Even though it is a little bit funny and would also serve to satisfy me about the issue. Lol

Change the word from killed to prosecuted

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2:03 pm EDT
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JustFly customer service and flight reservation

Terrible travel agency.
I was to fly to Bangkok through Taiwan on July 9th, 2018, on a ticket purchased through Justfly (with Eva Airlines). My Justfly booking number is [protected]. However, due to weather problems (a typhoon), my ticket was cancelled. Eva Airlines got me on a flight for the next day (July 10th) from SFO to Bangkok, but when I asked about my flight from Taipei to Bangkok, the airline told me that I had to speak with my travel agent. I then called Justfly.
I spent nearly 4 hours on the phone with various Justfly agents, including a supervisor named "Nil" (or "Neal", something close to this). I initially spoke with two agents, and both times I lost the connection (I do not have connection problems with any other person from the location where I made this call, only Justfly), both times I asked the agent to call me back if disconnected (since I had to wait 20 minutes on hold the first time, and 30 minutes the second), and both times the agent failed to call me back-even though they had my phone number. Nil (the supervisor) later told me that one of the agents did try to reach me, and left this note in his daily notes. However, my phone showed no account of his call, and certainly not a voicemail proving that he called. It is not enough for an agent to simply leave a note in his records, the agent must actually call me such that my phone rings, and I then have an opportunity to answer. If the agent had entered my number and pressed "call, " but the phone did not ring, then this does not constitute a "call." This is basic common sense. No such call came. Completely unprofessional, inconsiderate, and unacceptable.
I thought that this might just be a problem with just the one agent. However, I learned that this is a much bigger problem at Justfly.com . When I called back (late morning, Pacific Standard Time, USA), I asked to speak with a supervisor. The representative (Chloe) finally got me on the phone with the supervisor, Nil. After being on the phone with Nil for two hours, explaining to Nil that I simply wanted to make sure that I had a seat on a flight from Taipei to Bangkok for July 11th evening, the best that he could do was to get me on a waitlist for this route. However, as I explained to Nil, I had spoken earlier in the day with Eva Airlines, which said that I could get on a Thai Airways flight (leaving Taipei at 8:05 pm, arriving BKK 10:50 pm) under "class Q, " and that Justfly merely needed to provide this information to Eva Airlines. But when Nil supposedly related this information to Eva Airlines, he came back to tell me that I had only two options: 1. Accept a refund for my ticket (which would have required me to spend an additional $250 to get a new flight through which I could arrive to BKK by on July 11th), or 2. Put my name on a wait list (which at that point would have been very long). I told Nil that this was very inconsiderate of Justfly, especially since I had called over three hours earlier (and would have been much higher up the wait list if the agent had properly handled my case). I told Nil that there must be a problem here, and there must be a better option for me. He said that there was not.
After this, I then called back Eva Airlines. They answered relatively quickly, and gave me a confirmed seat for the Taipei-BKK flight, with the same travel time as I mentioned above. They told me that they knew nothing about any kind of waitlist, and that they never said this to Nil at Justfly.com . Eva Airlines then guaranteed me a seat for the 8:05 pm departure from Taipei on July 11th, without any charges. Interestingly, they also told me that Justfly is extremely difficult to deal with due to general incompetence and lack of care for their customers.
I made a complaint with Justly and asked for a small monetary compensation. So far no reply. I will remove or update this post if there is a reply.

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1:18 pm EDT
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JustFly airline ticket

I purchased a ticket on the website Just Fly at [protected] as well as an extended policy at CSA which is listed on their website. On the homepage, the airline stated that there is a no hassle cancellation within 24 hours. I called back five times only to be left on hold for more than thirty minutes each time. I finally reached a representative after I pressed the telephone option to make a new reservation who transferred me to Customer Service. I told the representative I wanted to cancel my flight, but she told me I could not because I made changes to the flight. The site does not specify that at all. I was still within my twenty-fours. After going back and forth with the Customer Service, she told me that part of my flight was eligible for a refund. She was willing to grant me a refund for $274.90 for the outbound flight within two to ten days. The inbound flight was eligible for a flight credit of $465.21 only on American. I told her since I could not get my money back; I would like to book a one-way ticket for which she quoted two rates for less than $300 on Delta Airlines. I inquired as to why you are quoting me rates on Delta if you are only allowing me to fly on American. She then said she made a mistake and since that my return flight ticket price must be equal or greater than $465.21; therefore, I could not book a one-way flight. I told her it didn't matter just book me a flight if that is the only option you are giving me. I finally got frustrated, told the representative that I saw cheaper flights on your website with fewer connections so just rebook my entire trip. At which point, she just so she put me on hold. I held the line from before midnight until after 3 am with just music playing in the background. I finally hung up, called back again, followed the prompts, and held on another twenty-one minutes with no answer on the other end. I called back this morning around 9 am and was told I have passed the twenty-four hours, even though, I had been attempting to resolve this issue well before my twenty-four hours. The Just Fly phone representative told me to call the travel insurance I purchased from CSA at [protected]. I called CSA and spoke with a representative who told me that I had no recourse for getting my money back or changing my flights because I did not meet their criteria. Just Fly uses misleading claims by placing on their webpage that there are no fees and hassles to cancel your flight within twenty-four hours. They have poor business practices by keeping you holding on the line for hours, in hopes, you will hang up to avoid you contacting their Customer Service to make any changes. They have ripped me off and overcharged me with no way of getting my money back. I now have to take an overpriced trip because I have no way of getting my money back.

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5:13 pm EDT

JustFly bought duplicate travel insurance, won't refund extra insurance payment

i booked a flight for my relatives for a round trip ticket to cebu/philippines from San Antonio on April27 and paid to justfly the tickets, selection of seats and the travel insurance. After reviewing the tickets on April 30, i realized one of the names was not correct. To fix it, I was advised to scrap the whole trip for a large amt. of penalty and
a charge of $100.00 each for rebooking. I was promised the refund will be on my Visa's next billing cycle, that would be May 28, 2018. so, my sister rebooked the flight, paid for the seat selection and bought another travel insurance.

My visa statement came June 3, and found out they have not refunded the entire amt they were supposed to pay back. I called them several times and explained what happened. CSA, the preferred travel insurance company by justfly, informed me to get an exemption from justly to get a refund. "katie", one of the supervisors talked to me and talked to CSA rep and informed me that she is sending an exemption and to
wait 10 to 15 days for the refund.

I watched my VISA statement, but no refund there after 15 days. I followed up with CSA and talked to Patricia. She told me that Katie never sent an email to them for
an exemption.I called Justfly, and explained all over again what happened. Again I was promised they are going to send an email to CSA's Exemption department and I
should hear from Justfly in 48-72. I patiently waited but have not heard from them
via phone or email. I checked again with CSA and I was told no email came from justfly.
{I talked to Jinkee, froi, finally we figured they have been sending the emails to wrong department.} I was told, it will be taken cared of in 24- 48 hhours., this is now June 26.

July 1, i called since nobody bothers to call or email me like they promised. I talked to
FEMY or REMY to check with the refund, I was told that the refund process is already done but to expedite it, i should call CSA.
JULY 6, I spoke to MARK and Laurie and they both advised me to call justfly and talked to the supervisor for they have not received anything about a waiver of payment or
exemption. I as told that justfly has all the information of my visa payment, all payment goes to justly.

today, July 6, i called 5x for the same issue, wanting to talk to a supervisor, for each call I made i got hanged up. I spent 4 hours on the phone being on hold and I am on my last straw. I talked to Mac, Sez, Luis, Liz, Yanni and Claud. Claud talked t RV supervisor
rv told Claud that CSA has not responded
I was told that CSA is not responding to justfly refund request. That is why i need to communicate with the supervisor, the representatives are not allowed to call CSA, so they say. But until now after 4 hours dealing with this issue, i have not spoken to one of the supervisors. I was a hospital supervisor and if you don't answer ASAP, you are paged overhead and that means trouble. I guess there is no sense of urgency here.

Supervisor RV finally on the line, explained that email request was sent to CSA and it is an internal process and nobody knows the status of the refund, so i need to wait another10-15 days . EASY for them to say, what a waste of my time and effort.

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10:47 pm EDT
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JustFly warning do not book with them!! wrong passport number!!

So this is happening right now.
I should have checked here before just booking with them.
I travel decently and this never happens.
My company flew from LAX to CAN (guangzhou) for a business trip. They didn't have a problem departing with eastern china airline but when they were coming back to US they said that the passport number was wrong.
Thus they said they weren't able to retrieve the ticket for them.
I am in the US, calling their customer service. I waited on the phone 30 minutes no one is picking up!
So I called their number again and chose the reservation option and someone picks up right away.
And they are transferring me to the customer service and I've been on hold for another 10 minutes now.
They finally transferred me and they hung up. They hung up!
I'm so upset that this is happening and I'm never going to book with them.

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8:06 am EDT
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JustFly ticket purchased online

On April 26, 2018, After finding an airline ticket that I desired on justfly, and the price that I desired, I clicked the button to purchase and the price automatically more than doubled. After I tried to cancel this I was charged a $75 fee for canceling. I stopped payment with my credit company And justfly then re-submitted the fee for $75. That should be absolutely illegal To increase the price of something when the price had already been agreed upon. And then to charge a fee to cancel this bogus price is even more egregious.

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5:04 pm EDT

JustFly your employees and process

I called and booked my reservation. He repeated everything back to me which was correct. I received the email and the name was incorrect as well as the flight/ time we were returning home. I called back they told me I had to cancel and re book. Waited 30 minutes, no one answered, hung up and called back. spoke to a supervisor which had me go through the whole process again and she now tells me that the amounts have changed and now I have to go from $830 to over $1, 000. All because the employee entered it in incorrectly. I am furious because I have spent over 2 hours on the phone trying to book and still no flight.

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JustFly Customer Reviews Overview

JustFly is an online travel agency that offers customers a platform to book flights, hotels, and car rentals. Their website, justfly.com, provides users with a search tool to find and compare prices for various travel services. JustFly aims to facilitate travel planning by providing a range of options to suit different budgets and preferences. The company's services are accessible through their website, allowing travelers to make reservations at their convenience.

JustFly In-depth Review

In Summary: JustFly offers a comprehensive online platform for booking flights, with a user-friendly interface and competitive pricing. While the website and mobile app are generally well-received for their functionality and design, customer service experiences vary. Additional services like travel insurance and car rentals add value, but the cancellation and refund policies could be more flexible. JustFly's social media engagement and environmental initiatives show promise, but there is room for improvement in transparency and customer support.

Website Usability and Design: JustFly's website is praised for its ease of navigation and visual appeal. The mobile responsiveness ensures a seamless booking process across devices. Users can efficiently search and book flights, although some may find the number of options overwhelming.

Flight Booking Options: The platform offers a wide variety of airlines, covering both domestic and international destinations. Flight time selections are ample, catering to flexible schedules, and the price range is competitive, appealing to budget-conscious travelers.

Pricing and Value for Money: JustFly provides transparent pricing with a breakdown of costs. However, some users have reported unexpected fees at checkout. Deals and discounts are available, but the site does not consistently offer a price match guarantee.

Customer Service Experience: The responsiveness of JustFly's customer service team can be hit or miss. While support is available in multiple languages, the quality of assistance and resolution of issues do not always meet customer expectations.

Payment and Checkout Process: JustFly accepts various payment methods and ensures the security of transactions. The payment process is clear, and customers receive prompt confirmation and receipts after booking.

Additional Services and Features: Travel insurance options, car rentals, and hotel bookings are conveniently offered. JustFly does not prominently feature a loyalty program, but travel advisories and alerts are provided to keep travelers informed.

User Reviews and Testimonials: Customer satisfaction levels vary, with a mix of positive and negative feedback. The reliability of user reviews is generally good, and there is a significant volume of feedback to help new customers make informed decisions.

Cancellation and Refund Policies: The flexibility of cancellations and refunds is an area where JustFly could improve. Fees for changes are standard, but the process can be cumbersome, and credits for future use are not always clearly outlined.

Mobile App Experience: The JustFly app is well-designed with useful features and functionality. It performs stably, but user ratings on app stores reflect a mix of experiences.

Social Media Presence and Engagement: JustFly maintains an active presence on social platforms, with regular customer interaction and feedback. Promotions and announcements are shared, but social media support options could be more robust.

Environmental and Social Responsibility: JustFly has begun to implement sustainable practices and occasionally promotes carbon offset programs. However, detailed information on community involvement and ethical business practices is not readily available.

Company Reputation and Reliability: JustFly has a presence in the industry but has not garnered significant awards or recognition. Business accreditation and ratings are average, with mixed media coverage and public perception.

FAQs and Resource Availability: A comprehensive FAQ section is available, along with travel guides and tips. Accessibility information is provided, but educational content for travelers could be expanded.

Comparison with Competitors: JustFly holds a competitive position in the market with some unique selling points. However, a thorough competitive analysis reveals both strengths and weaknesses, with alternatives available for consumers seeking different experiences.

Overall Experience and Recommendation: JustFly is suitable for a range of travelers, especially those looking for competitive pricing and a user-friendly booking experience. While the platform is trustworthy, the variability in customer service and the rigidity of cancellation policies should be considered. Overall, JustFly is recommended with the caveat that users should be prepared for potential challenges in customer support.

How to file a complaint about JustFly?

Here is a comprehensive guide on how to file a complaint or review about JustFly on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with JustFly in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JustFly. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about JustFly on ComplaintsBoard.com.

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www.justfly.com

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Is ComplaintsBoard.com associated with JustFly?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JustFly Customer Service. Initial JustFly complaints should be directed to their team directly. You can find contact details for JustFly above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about JustFly. Discuss the issues you have had with JustFly and work with their customer service team to find a resolution.