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JustFly
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4.0 1436 Reviews

JustFly Complaints Summary

1 Resolved
339 Unresolved
Our verdict: Engaging with JustFly at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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JustFly reviews & complaints 351

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2:13 am EDT
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JustFly Airline tickets

I got my PAL flights tickets from them from LAX to Cebu, Philippines. My return flight flight to LAX due to Corona Virus my flight #[protected] PAL Confirm#TLA8S0 was cancelled for April 23rd, 2020. Now there are flights back and they want big money (672.00 each, to give me a flight back. I would pay a much smaller amount but this is taking advantage of the CO-VID 19 virus. Please look into it., Thomas L. Spence and Wife My email is: [protected]@yahoo.com / my phone # is [protected] If you use my phone please text me. I have already spent alot of money on my phone bill trying to get my return reservation.Home Address is 9260 Clubhouse Blvd. Ca. 92240 I am waiting for your help. Thank you

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4:35 pm EDT

JustFly So called travel credits

I had two flights booked through justfly. One for march and another for april of this year. Both of these flights were canceled by the airlines. Per justly in order to receive any travel credits, I first had to "officially" cancel my flights. I show I have the credits; however, when I tried to rebook these flights using my travel credits, I was told I had to use and take my trip by next month. Never mind the covid-19 issue we are having the travel restrictions. I was rudely told by customer service, "use your credits by june or lose them". My advice, don't just complain on this site. Visit the bbb and file an official complaint.

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2:33 pm EDT
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JustFly Refund for service never delivered

I purchased a round trip ticket to Israel Nov, 17, 2019 for flight March 31, 2020. The flights were cancelled and ElAl sent emails that they would offer either credit for a reschedule or refunds. However, if you did not buy from their website, you needed to apply to the "travel agent" for the refund. I first tried doing this on their website. There was not an option for flight cancelled, so I had to use cancel. Never got a response and on subsequent visits to their website, it did not show that the flight was cancelled or that I had requested a refund. I have tried calling on numerous occasions and first I speak to someone, who then puts me on hold for a while, and then comes back and tell me I need to speak to a specialist. Then I am put on hold for the rest of the day, until the call drops. I tried contacting my credit card company (Chase), but the purchase was made so long ago that it is not even available to dispute. Forget about trying to reach a human being by phone. And leaving a secure message, just received responses that are not specific to my problem. I had purchased flight insurance, so have also applied for that. After this experience, if I ever fly again, I will book straight from the airline. My husband booked his ticket with asaptickets.com and has had the same frustration. Except the last time he called, he was told that he needed to speak to the original agent who took his call.

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3:13 pm EDT
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JustFly Refund for 2 airline tickets

I paid for two airline tickets to and from Greece scheduled to depart April 13, 2020. Due to the Corona Virus, the airlines cancelled all but one leg to the trip which was from ABQ to DEN. I made numerous calls to JustFly in order to reimbursed for the tickets per the DOT policy. JustFly said that airline would only change the flight dates but I had to use both tickets for the same destination through the same airlines; and I had to rebook by January 2021. When I indicated that I wanted a full refund, the JustFly agent said she would contact the airline and JustFly would send me a response via email. I waited ten days without getting a response. After multiple attempts to get JustFly on the phone, on April 21st, the agent said his support team would get an answer from the airlines and return my call in 2-3 hours. 30 hours later, I still have no reply and no refund.

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7:19 am EDT
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JustFly Ticket purchase refund due to coronavirus

I purchased 2 passenger round-trip business class tickets from Newark NJ to Paris Orly from justfly.com on "La Compagnie" airlines. "La Compagnie" canceled the flights due to coronavirus. The airline authorized justfly.com to issue me a refund ($2, 000). When I contacted justfly.com, they claimed they hadn't heard from the airline. I waited 7 days, re-confirmed with the airline that they has sent the authorization. The airline asked me to have justfly.com request the authorization again. To date, the airline has not received that request. In addition, justfly.com told me that when, and if, I get the refund, they would subtract $33.90 because I paid for seat selection and they do not refund seat selection fees. So I am paying for assigned seats on a flight that doesn't exist.

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1:46 pm EDT

JustFly Airline tickets

I booked flights in January with Justfly. My Frontier flight changed days on me and I spoke with them and they refunded my flight. They had to refund it to Justfly as it's a 3rd party. I called Justfly and was told no refund, called again and told I may be eligible for a refund but I needed to wait at least 2 billing cycles to see if my credit card was refunded then transfered me again when I said I wasn't waiting more than 2 months "to see if my refund occurred" as my flights were cancelled so I want my refund that Frontier already told me I would get since they changed my flights by days and I need the mo ey to rebook. This is not acceptable and is horrible customer service. My last call they transferred me and I was on hold for almost 2 hours to what I assume was a dead line as there was no music. I'm very disappointed in the customer service and furious that I have spent hours to get the refund I was told I would get from Frontier.

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11:14 am EDT
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JustFly Payment not received

We booked airline tickets on Finnair for Dublin, Ireland (JustFly booking number171-192-491). The flight was canceled due to the Coronavirsus. I spoke directly with the Finnair airline (Confirmation Number S2W853) who told me I was entitled to full refund. Since we booked through a travel services company we needed to contact them. Justfly was been unresponsive and will not speak to the airline directly. Justfly says that it needs a waiver code but Finnair says it doesn't issue this type of code. They have put the authorization directly on the documents that Justfly uses or sees.

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3:50 pm EDT

JustFly My flights are canceled and I need rebook

In octobere 2019 booked a flight with justfly.com from ewr to vno and return, leaving 05 04 20 conf # uqcbph, book#[protected] my flights 910 909, 744, 745 canceled becauce of covid-19. I read through the new rules, policy and stated there is any reasons why should not receive arefund. Please change my dates of flight for the next year without penalty

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5:12 pm EDT
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JustFly Unauthorized charge

On March 19, 2020 you charged my credit card 75.00.
I never authorized this charge.
Any dealings between you and myself has been billed through Affirm and paid in full to Affirm.

I request a full refund on my credit card.

And I never received credit for my seat charges or insurance reimbursement that was on my original flight.

Brenda Israel

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12:45 pm EDT

JustFly The airlines did not return us the full amount only half of the amount and the additional charge of 200$ for cancelation

Flight tickets booked from March 3-March 23 to Europe were canceled by us in accordance to Covid-19 and after trying to negotiate for full refund, credit or voucher non of these were agreed with.
The airlines refunded us only with half of the amount plus a charge of 200$ penalty fee. Hereby I'masking for help returning us the fair amount since the situation is not our fault.

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12:14 am EDT

JustFly not receiving a refund

I made my flight in February before there was a worldwide pandemic. Due to the events that have taken place there's been a shutdown of various businesses and employees not being able to work. In order to stay a float and in need of money I was in need to cancel my travel plans for a full refund. I thought this was possible since I purchased the CSA travel protection plan. Now that I call back to try and get a refund they state that it's written they don't need to refund me even though I purchased a travel protection plan! I read through the policy and stated there's nothing in the policy that states any reason why I shouldn't receive a refund. The Rep states I need to be a "economy" traveler and all I was is just a "basic economy" traveler and didn't qualify for a refund! I asked to have them show me verbatim where it states that in either policy. They kept giving me the run around and eventually without any warning places me on hold while I was still talking! The Rep obviously couldn't provide an adequate answer for my questions and couldn't provide a suffice reason to refund me even after going over the policy that I purchased that should've covered me. HENCE THE REASON TO PURCHASE A TRAVEL PROTECTION PLAN! In case of emergencies. This was the absolute worst experience a company like this can give. They need to help individuals instead of taking advantage of them in these types of worldwide emergencies

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1:14 am EDT

JustFly refund for cancelled flight

Justfly is the worst. My fight got cancelled due to the Coronavirus and I have been on the phone for 12 hrs now to get a refund. Customer service keeps on redirecting my call and you call tell they don't know what they are doing. 4 hours on hold and the line disconnects. I have been on the phone from 1:00 pm and it is currently 1:00 am. If I hear that stupid elevator music for one more second, I will go crazy. It's like they are doing everything to not refund me my money. I will never book from them again.

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1:59 pm EDT

JustFly ticket to italy

Hello:
You are the worst flight company to purchase ticket from. This is not the first time I purchase airline tickets from you.

I purchased a ticket to go to Italy (Rome) flying out from San Jose-Costa Rica, to go and see my daughters performance and concert in Bologna and The Vatican. Due to the covid19 they cancelled the performance and pospone it for June.

I call the customer service and the woman told me that is a policy of the company not to do refunds. But this is a worldwide pandemic, and I believed that I deserved a boucher, I want to go to Italy and watch my daughter and have an opportunity as afamily us 4 members to visit Italy not only Rome but other cities.
The woman have the audicity to tell me to call Iberia. I called them and they say, they don't do refunds unless I purchased the ticket with them.

See I travel alot, and I will not been purchasing any more ticket with JustFly.

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3:21 pm EDT

JustFly refund

I needed to cancel my flights to france because of the coronavirus we are a group of seniors and we would be more at risk then say young adults, A Justfly repersentative told me that we had non refundable tickets i informed her that i new that and that i was willing to take my chance of trying to get my money back with the insurance that i bought. She had told me she could cancel my flight with( no refund ) and she would have to charge me $ 75.00 a person, It just seems with everything that is happing around the world this company would be a little more sympathetic to their customers needs and not try to suck more money out of you just because you need to cancel. I use justfly its going to be very hard to use them in the near future, Miguel Mejia Justfly Booking # [protected] 3/9/2020

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2:01 pm EST

JustFly refund on an airline ticket

On February 5th 2020 I called Just Fly for a refund on a ticket I had purchased through them for my brothers fiancee and daughter to come over from Manila Philippines that was cancelled by United Airlines due to the flight restrictions in place in China because of the Corona Virus. To date I have spent over 20 hours on the phone with them and United Airlines 15 hours of which on hold and hung up on multiple times. I have yet to receive my refund and today's date is March 3rd of 2020. I was told on the 5th of February by Ann, (an employee of United Airlines), I would receive my refund in 7 to 10 business days which would have been February 14th or 19th. I called United Airlines back on February 20th inquiring about my refund and was told by the representative that their refund department has 7 to 10 business days to process the refund and I should receive the refund no later than the 27th of February. I did not receive the refund and called United Airlines back on March 5th and was told the refund was sent back to Just Fly not to myself as I had been told it would be by Ann during my conversation with her on the 5th of February. I have been lied to and given the run around by both companies and am filing a formal complaint against both companies. I feel they need to give better customer service and treat their customers better and believe the business practices of Just Fly need to be investigated due to they want to keep $600.00 of my money for the purchase of the ticket saying that is what they do when a customer cancels a flight even after I and other family member s had explained to Just Fly employees including management employees I nor any of my family cancelled the flight, United Airlines had due to the flight restrictions in place for the Corona Virus in China. Just Fly also would not re-route my brothers fiancee and daughter so they didn't have to fly into China and would not use the money I had already spent towards the purchase of the new ticket I was forced to buy so they could get here routing them through Japan instead of China. I feel if they cannot keep up to date with what is happening with flight restrictions and cancellations of flights due to the restrictions at the time they should not have a license to practice in the united States any longer. The treatment I have received from Just Fly and United Airlines is deplorable and unacceptable.

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4:04 am EST

JustFly flight itinerary

In the summer of 2019 I booked a flight with Justfly.com from Vancouver to Toronto return, leaving Dec 23, 2019. Since I was travelling with my wife and two children, one four and the other nine months, I made sure the flights were nonstop!
I paid for my nonstop flights, received my itinerary and thought everything was fine. Days later I received my itinerary from Flair Air, it stated that my return flight from Toronto to Vancouver had a stop in Calgary! This is not what I booked through Justfly, my Justfly itinerary clearly shows that my return flight is nonstop! But just to make sure, I called Justfly's customer service. The young lady was very helpful, I explained to her the situation and she was professional. She reviewed my itinerary and assured me that my flight was nonstop from Toronto to Vancouver.

We had no issues flying to Toronto but on January 2, 2020 when we arrived at the airport to return back to Vancouver, the airline ticket attendant told us that our flight is stopping in Calgary! To change crew, re-fuel and pick up passengers (we later learned).

I'm not one to complain about much but this is absolutely unexceptionable! I'm using and trusting this website and I believe what I'm reading is true! A nonstop should mean NONSTOP, end of story!

I called Justfly customer service and explained my case! The woman looked into my concerns and returned to the phone irritated, she explained that the flight only had a 55 min stop in Calgary, We didn't have to re-check in and it was normal.
I've been on plenty of flights that have done that but I always knew that prior to purchasing my boarding pass, I have never purchased a ticket that stated the flight was nonstop only to learn 30 min before take off that it's actually a one stop! That's not acceptable and I nor any of my family and friends will purchase anything from Justfly in the future.

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9:23 am EST

JustFly flight booking

Customer experience makes a great difference and today as a customer I faced a horrible experience with justfly which made me reach an extreme emotional breakdown. I'm missing days from collage and missing out a very important collegiate national competition which may put risk on my scholarship. I didn't receive my full itinerary Nor my ticket number and as a result I was Considered "no show" accordingly, the whole ticket got cancelled immediately and due to the unfortunate circumstances I had to pay a huge sum of money for a new flight ticket that was considered a great financial burden beside the emotional stress that I went through being in my age. I am very unsatisfied and disappointed with how I was treated. When I complained, they finally sent me the itinerary on my email, but that was after the flight already left. And that should have been already sent on time beforehand. This delay will jeopardize my College scholarship and it's putting me in a very risky situation. I am here by requesting your kind interference to solve this issue and refund this ticket.

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10:20 pm EST

JustFly I am complaining about my trip to vienna, austria

Brussels Airlines confirmation Number JCWLS7. I booked ticket for $699.51 and I don't want pay any extras, they canceled my ticket, I'm very disappointed! That was reason they canceled my ticket? Why they put price for $699.51 and they ask for extras extras extras, but if I don't wanted extras, they canceled my ticket. I'm not stupid. I put my credit card number, everything was right and after they canceled my ticket. This is not Wright how they deal with customers! Thank you.

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5:52 pm EST
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JustFly im requesting a call recording

LDXFMV and LDX6RA E tickets0147429 400810 and [protected] con#[protected] air canada If you look at your booking number you will see the the first flight scheduled [protected] was in fact booked for leaving iad on nov 7 and returning on nov 10 I told yopur agent the very next day that i needed the destination changed to yyj victoria canada but the dates are to remain the same i bought the 24 hour cancellation insurance so there was no charge for the rebook Also when i rebooked i again bought the 24 hour no charge for cancellation but the problem was that i didnt realize until last night atthe airport that your agent rebooked for december instead of november AAgain i want to say to only change the final destination from vancouver to victoria but do not change the dates on the flight I do hope that you can decide to take the charge off my credit card your agent told me yesterday to email you and request a call recording Kenneth Ramsburg [protected] [protected]@yahoo.com

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10:13 pm EDT

JustFly bookings/and customer service

I booked a flight for my mother over the phone with this company. The sales agent took all the information over the phone including payment. The agent verbally gave me the numbers for 4 different flights and failed to tell me the first one was not a flight but a train number which left us showing up to the airport on the day of just to be told the first travel was not a short flight but a train ride to another airport. We had to rush pay extra fees for parking and tickets and almost missed the actual next flight. An email also confirms this mistake as the train symbol left out and replaced by an airline symbol with what a appears to be a flight number but is instead a train number!

When calling customer service it took me an hour to finally speak to a manager to file a complaint and another 40 mintues to get him to file one for me verbally as he continued to direct me to their website to file it. I declined until he finally gave in. I was told I couldn't do it without authorization from my mother. Yet, I was the one who purchased her ticket, paid for it and offered any verifying information they needed. They did not budge. The "manager" told me it was not the sales agents fault for failing to telling me that I could book a fight for my mother, pay for it but not be able to speak to anyone concerning her reservation after the fact (even with all the verifying info).

This company is a fraud, they take advange of people, are not upfront about their fees and have horrible ethics and customer service. They make you pay for their mistakes literally and emotionally and justify all of it.

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JustFly Customer Reviews Overview

JustFly is an online travel agency that offers customers a platform to book flights, hotels, and car rentals. Their website, justfly.com, provides users with a search tool to find and compare prices for various travel services. JustFly aims to facilitate travel planning by providing a range of options to suit different budgets and preferences. The company's services are accessible through their website, allowing travelers to make reservations at their convenience.

JustFly In-depth Review

In Summary: JustFly offers a comprehensive online platform for booking flights, with a user-friendly interface and competitive pricing. While the website and mobile app are generally well-received for their functionality and design, customer service experiences vary. Additional services like travel insurance and car rentals add value, but the cancellation and refund policies could be more flexible. JustFly's social media engagement and environmental initiatives show promise, but there is room for improvement in transparency and customer support.

Website Usability and Design: JustFly's website is praised for its ease of navigation and visual appeal. The mobile responsiveness ensures a seamless booking process across devices. Users can efficiently search and book flights, although some may find the number of options overwhelming.

Flight Booking Options: The platform offers a wide variety of airlines, covering both domestic and international destinations. Flight time selections are ample, catering to flexible schedules, and the price range is competitive, appealing to budget-conscious travelers.

Pricing and Value for Money: JustFly provides transparent pricing with a breakdown of costs. However, some users have reported unexpected fees at checkout. Deals and discounts are available, but the site does not consistently offer a price match guarantee.

Customer Service Experience: The responsiveness of JustFly's customer service team can be hit or miss. While support is available in multiple languages, the quality of assistance and resolution of issues do not always meet customer expectations.

Payment and Checkout Process: JustFly accepts various payment methods and ensures the security of transactions. The payment process is clear, and customers receive prompt confirmation and receipts after booking.

Additional Services and Features: Travel insurance options, car rentals, and hotel bookings are conveniently offered. JustFly does not prominently feature a loyalty program, but travel advisories and alerts are provided to keep travelers informed.

User Reviews and Testimonials: Customer satisfaction levels vary, with a mix of positive and negative feedback. The reliability of user reviews is generally good, and there is a significant volume of feedback to help new customers make informed decisions.

Cancellation and Refund Policies: The flexibility of cancellations and refunds is an area where JustFly could improve. Fees for changes are standard, but the process can be cumbersome, and credits for future use are not always clearly outlined.

Mobile App Experience: The JustFly app is well-designed with useful features and functionality. It performs stably, but user ratings on app stores reflect a mix of experiences.

Social Media Presence and Engagement: JustFly maintains an active presence on social platforms, with regular customer interaction and feedback. Promotions and announcements are shared, but social media support options could be more robust.

Environmental and Social Responsibility: JustFly has begun to implement sustainable practices and occasionally promotes carbon offset programs. However, detailed information on community involvement and ethical business practices is not readily available.

Company Reputation and Reliability: JustFly has a presence in the industry but has not garnered significant awards or recognition. Business accreditation and ratings are average, with mixed media coverage and public perception.

FAQs and Resource Availability: A comprehensive FAQ section is available, along with travel guides and tips. Accessibility information is provided, but educational content for travelers could be expanded.

Comparison with Competitors: JustFly holds a competitive position in the market with some unique selling points. However, a thorough competitive analysis reveals both strengths and weaknesses, with alternatives available for consumers seeking different experiences.

Overall Experience and Recommendation: JustFly is suitable for a range of travelers, especially those looking for competitive pricing and a user-friendly booking experience. While the platform is trustworthy, the variability in customer service and the rigidity of cancellation policies should be considered. Overall, JustFly is recommended with the caveat that users should be prepared for potential challenges in customer support.

How to file a complaint about JustFly?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue with JustFly in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JustFly. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Submit your complaint by clicking the 'Submit' button.

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- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

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