I purchased a dress online. I paid in full and received an incorrect and sub-standard item. I requested a refund within the stated 15 day period. The company stalled me by asking for photos of the received package. They did not respond promptly and I was unable to send emails to them as their inbox would not accept them. They then said my request fell outside the 15 day period allowed and have refused to refund my money. Feedback online shows that they do this to many other customers.
The complaint has been investigated and resolved to the customer's satisfaction.