Just Tires review: Horrible customer service

A little over a month ago, I had two TPMS sensors replaced at Just Tires. Upon leaving, the warning light came back on. I returned the next day, and the system was reset, but the light came back on again. Over the following three weeks, I made multiple trips to have the system reset, only to continue experiencing the same issue.

Eventually, I was told the system was reading correctly but that another sensor would need to be replaced. I was advised that I could return to have the additional work written up. At that point, my concern was not whether another sensor could have failed, but why the issue had continued since the original service and why, after multiple visits, there was still no clear explanation or resolution.

After I became frustrated and left, the manager called and asked whether I really didn't think another sensor could have gone bad. I understand that mechanical components can fail. However, I found the tone of the question patronizing and felt it shifted the focus away from my actual concern: the repeated issues following the initial service and the lack of a satisfactory resolution.

As a woman, I found the interaction particularly disappointing. I would have appreciated being heard and having my concerns addressed with a thorough explanation and a more customer-focused approach, rather than feeling as though I needed to defend my understanding of what could go wrong mechanically.

I recognize that repairs do not always go as planned, and I do not expect every service experience to be perfect. I do, however, expect clear communication, professionalism, and a reasonable effort to resolve recurring issues after work has been performed. Unfortunately, my experience fell short in those areas. I hope Just Tires takes this feedback constructively, as the way a business responds to a problem can matter just as much as the service itself.