The complaint has been investigated and
resolved to the customer's satisfactionResolved Just Fabulous — money-hungry, rude company!
resolved to the customer's satisfaction
This site is a nightmare! I have been a member of shoedazzle for a year now, and they are 1000x better than jf! I swore I canceled my account with jf prior to a new showroom release, but then I saw a charge from them for $39.95. I tried calling, but good luck ever getting through! I waited 18 minutes once before just giving up. The live chat is almost never available and they just give you automated messages and barely help the problem. Credits aren't transferable, so I couldn't give it to someone. So I had to buy something or forfeit my $39.95 turned credit. I bought a purse & I hate it! It smells like fish bait, it's uglier in person, but I won't be returning it because I don't want to deal with the customer service. I called today to cancel and the lady would simply not let me. She went on and on about the october showrooms & how i'm "totally going to like it". She offered me a 25% off discount. After her rant of trying to convince me to stay, she never mentioned the discount again. When I asked a question about "how to use it" there was a long pause and was like "um what? Your phone is breaking up." no it wasn't, you just want to sucker me into staying & completely rip me off. She then proceeded to say that i'll have to call in on monday with my order to use the 25% off. That's stupid - the new rooms come out on saturday... And if I do "happen" to like something, it'll probably be gone in my size. I'm going to call monday regardless to cancel my account. I would never recommend this site to anyone - it's not worth the aggravation. Customer service is horrible! They don't answer, and when they do, the problem isn't solved. Take your business to shoedazzle! It's so much better.