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Joss & Main Customer Care Service

Wayfair LLC

4 Copley Place Fl 7
United States - 02116

Customer Support Phone Numbers

+1 617 532 6800 0 1

Joss & Main Complaints & Reviews

Joss & Main / 7-piece angelica patio seating group

Chris Gilliam on May 15, 2017
Josh and Main had this item up on its website for $529.99 showing its 81% off the original asking price of $2, 765.97. When my wife went to hit buy now the price jump to over $1300. The next day when I called they said they couldn't sell it for the advertising price listed on its website...

Joss & Main / I bought a sofa from Joss & Main and received the wrong one

Robin on Apr 5, 2017
I bought a sofa from Joss & Main and delivery was very slow. I tried to cancel my order many times but they did not allow me to do that. I waited patiently and when my sofa finally arrived I was not very happy because it was not the one I ordered. I contacted Joss & Main and explained that...

Joss & Main / Sectional sofa. Not received in 2 months order number: 2366820222

Eladsits on Apr 4, 2017
This is the most insane thing i have ever dealt with in my entire life. The "expected delivery date" to the delivery center (who is then supposed to contact me to schedule a delivery to my apartment) was 2-3 weeks from the purchased date. Well first they missed that date by several days bc...

Joss & Main / Order no 2234486292 couches

Debbie A Shaner on Mar 28, 2017
I received 1 couch on March 10th and have been trying to get an update on my 2nd couch ever since. Talked to a Lauren, MacKenzie and the a John. Still no further along on getting my couch. I am told it is in Perris, Ca but they can't give me a delivery date. WHY!!! What is wrong with thi...

Joss & Main / Shipping to customer

Bellisimo on Mar 18, 2017
I am very disappointed in this company! I am a Interior Designer and delt with getting furniture to my clients and NEVER came across this kind of problem. My husband and I both ordered the Felicity chest. We did it separately but at the same exact time. Orders were confirmed. When I did...

Joss & Main / Delivery of a living room chair

L)B on Feb 9, 2017
I bought a living room chair from them, it was the worst buying decision I ever made! They delivered it on a day I was working despited being in communication with John in customer service who promised to call Fed Ex to assure that it would be delivered on a day I was there. They stated my...

Joss and Main / Bed order

frustrated in Florida2017 on Jan 23, 2017
I ordered a bed in October they said it would take 2 weeks - it's been 5 months and I still have not received order but they did charge my cc I called customer service over and over and they have had no communication with me expect to say my cc had expired in the months the bed was on back...

Joss & Main / Missing order and no way to contact customer service

Wendi on Jan 6, 2017
Hello I really need help and I need to reach someone from Joss & Main! They do not reply when I try to contact them directly so I have no other choice. I bought a gift from their website www.jossandmain.com and delivery date changed two times, then they just stopped replying. I don't have a...

Joss and Main / Service

Beth33418 on Nov 29, 2016
I purchased two end tables. Nov 28, 2016 Total $471.90 Joss & Main Order Number 2313830792 Nov 23, 2016 Total $529.90 Joss & Main Order Number 2311944182 I called to receive a refund for the difference of $58 and she hung up on me! The order has not even shipped and the price dropped within...

Joss & Main / Freshly cut 7.5' to 8' christmas tree

Kim Faulds on Nov 28, 2016
Bought a Christmas Tree and never got it! Ordered November 7 for delivery on November 23. If I could give zero, I would. When I ordered it was supposed to be delivered on Nov 23. Then on that day it showed Nov 24. Now it shows Monday. I was very, VERY, concerned this tree had been sitting...

Joss and Main / Shipped items after I canceled

arkuhn on Aug 18, 2016
I have the same issued. I ordered two night stands on a Monday that was supposed to ship on Wednesday. The order was canceled on Tuesday and I followed up with a phone call on Wednesday to make sure the items did not ship. On Thursday I received an email saying the order shipped already...

Joss & Main / Disappointed

Lucky on Jul 14, 2016
Ordered a table from www.jossandmain.com and after I paid I received a confirmation email. Later they contacted me and said that my order was cancelled because my order was no longer in stock and offered me to pick something else. I refused and asked for a refund. They tried to change my...

Joss & Main / Rug order

Krick on Apr 12, 2016
I have to admit, I'm a Joss and Main groupie. However, I think we are in for a separation. I order a rug 2 weeks ago. Received the rug and it was the wrong rug. Called J&M and was told that the warehouse made an error and they'd send another rug. After examining the picture I called back...

Joss and Main / E-Certificate Purchase

Reviewer10008 on Feb 24, 2016
I purchased an e-certificate from them in the amount of $207 for custum artwork. When I contacted the company doing the picture they informed me that the certificate was expired. I failed to read the "fine print" correctly in original purchase to see that there was indeed an expiration...

Joss and Main / Order shipped after cancellation

Brenda Neubauer on Feb 23, 2016
I also had an item shipped after cancelling the order after 20 minutes of placing it. I never received the email they claimed I would get the next business day confirming the item wasn't shipped. I think the company expedites cancelled orders so that they hope you won't bother returning...

Joss and Main / Customer Service

Reviewer57743 on Feb 11, 2016
I had a very bad experience with jossandmain.com. First their delivery times are too long because probably most of the items come from China. I placed the order on Dec 24, 2015 for a sofa (Worth $1675.00). They don't inform me of the delivery or order status. I had to call to find out...

Joss & Main / Cannot purchase a gift card!

ReneDoll on Jan 8, 2016
I tried to buy a gift card for my sister since she is a big fan of Joss & Main. I bought her one last year and this year I decided to do the same. But when I tried to do it something went wrong. My payment never went through. It is actually very difficult to navigate their website and...

Joss & Main / Strange company

Lois on Dec 9, 2015
I am furnishing a very big apartment and so am ordering from multiple sites. I wanted to order a few lamps from Joss & Main, because they have pretty nice prices and items look great. I requested a delivery for the end of the week and they told okay, no problem with that. It was Friday...

Joss and Main / Improper shipment causes two month delay

Reviewer82612 on Nov 10, 2015
I purchased two bookcases from J&M on October 11 for $3300 but only received a single unit on October 30. J&M had both in stock but their supply chain screwed up somewhere and only shipped one. I have been on the phone with their customer service FOUR times for corrective action but the...

Joss & Main / Order Cancelled

Reviewer53245 on Oct 27, 2015
I placed an order for a sideboard and painting. Two days later I received an email that my order had been cancelled. I called immediately to find out what had happened and was told that my order had been flagged as fraudulent because my shipping and billing addresses did not match. That i...

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