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Joss & Main Customer Care Service

Wayfair LLC

4 Copley Place Fl 7
United States - 02116

Customer Support Phone Numbers

+1 617 532 6800 0 1

Joss & Main Complaints & Reviews

Joss & Main / Delivery of a living room chair

L)B on Feb 9, 2017
I bought a living room chair from them, it was the worst buying decision I ever made! They delivered it on a day I was working despited being in communication with John in customer service who promised to call Fed Ex to assure that it would be delivered on a day I was there. They stated my...

Joss and Main / Bed order

frustrated in Florida2017 on Jan 23, 2017
I ordered a bed in October they said it would take 2 weeks - it's been 5 months and I still have not received order but they did charge my cc I called customer service over and over and they have had no communication with me expect to say my cc had expired in the months the bed was on back...

Joss & Main / Missing order and no way to contact customer service

Wendi on Jan 6, 2017
Hello I really need help and I need to reach someone from Joss & Main! They do not reply when I try to contact them directly so I have no other choice. I bought a gift from their website www.jossandmain.com and delivery date changed two times, then they just stopped replying. I don't have a...

Joss and Main / Service

Beth33418 on Nov 29, 2016
I purchased two end tables. Nov 28, 2016 Total $471.90 Joss & Main Order Number 2313830792 Nov 23, 2016 Total $529.90 Joss & Main Order Number 2311944182 I called to receive a refund for the difference of $58 and she hung up on me! The order has not even shipped and the price dropped within...

Joss & Main / Freshly cut 7.5' to 8' christmas tree

Kim Faulds on Nov 28, 2016
Bought a Christmas Tree and never got it! Ordered November 7 for delivery on November 23. If I could give zero, I would. When I ordered it was supposed to be delivered on Nov 23. Then on that day it showed Nov 24. Now it shows Monday. I was very, VERY, concerned this tree had been sitting...

Joss and Main / Shipped items after I canceled

arkuhn on Aug 18, 2016
I have the same issued. I ordered two night stands on a Monday that was supposed to ship on Wednesday. The order was canceled on Tuesday and I followed up with a phone call on Wednesday to make sure the items did not ship. On Thursday I received an email saying the order shipped already...

Joss & Main / Disappointed

Lucky on Jul 14, 2016
Ordered a table from www.jossandmain.com and after I paid I received a confirmation email. Later they contacted me and said that my order was cancelled because my order was no longer in stock and offered me to pick something else. I refused and asked for a refund. They tried to change my...

Joss & Main / Rug order

Krick on Apr 12, 2016
I have to admit, I'm a Joss and Main groupie. However, I think we are in for a separation. I order a rug 2 weeks ago. Received the rug and it was the wrong rug. Called J&M and was told that the warehouse made an error and they'd send another rug. After examining the picture I called back...

Joss and Main / E-Certificate Purchase

Reviewer10008 on Feb 24, 2016
I purchased an e-certificate from them in the amount of $207 for custum artwork. When I contacted the company doing the picture they informed me that the certificate was expired. I failed to read the "fine print" correctly in original purchase to see that there was indeed an expiration...

Joss and Main / Order shipped after cancellation

Brenda Neubauer on Feb 23, 2016
I also had an item shipped after cancelling the order after 20 minutes of placing it. I never received the email they claimed I would get the next business day confirming the item wasn't shipped. I think the company expedites cancelled orders so that they hope you won't bother returning...

Joss and Main / Customer Service

Reviewer57743 on Feb 11, 2016
I had a very bad experience with jossandmain.com. First their delivery times are too long because probably most of the items come from China. I placed the order on Dec 24, 2015 for a sofa (Worth $1675.00). They don't inform me of the delivery or order status. I had to call to find out...

Joss & Main / Cannot purchase a gift card!

ReneDoll on Jan 8, 2016
I tried to buy a gift card for my sister since she is a big fan of Joss & Main. I bought her one last year and this year I decided to do the same. But when I tried to do it something went wrong. My payment never went through. It is actually very difficult to navigate their website and...

Joss & Main / Strange company

Lois on Dec 9, 2015
I am furnishing a very big apartment and so am ordering from multiple sites. I wanted to order a few lamps from Joss & Main, because they have pretty nice prices and items look great. I requested a delivery for the end of the week and they told okay, no problem with that. It was Friday...

Joss and Main / Improper shipment causes two month delay

Reviewer82612 on Nov 10, 2015
I purchased two bookcases from J&M on October 11 for $3300 but only received a single unit on October 30. J&M had both in stock but their supply chain screwed up somewhere and only shipped one. I have been on the phone with their customer service FOUR times for corrective action but the...

Joss & Main / Order Cancelled

Reviewer53245 on Oct 27, 2015
I placed an order for a sideboard and painting. Two days later I received an email that my order had been cancelled. I called immediately to find out what had happened and was told that my order had been flagged as fraudulent because my shipping and billing addresses did not match. That i...

Joss & Main / Returns

Reviewer90094 on Sep 19, 2015
I made the mistake of ordering prints from Joss & Main that could only be exchanged for store credit. I was sure I could find something I liked for the 200 some dollars I spent. Months later I am still having to deal with this poorly managed company. The products are misrepresented online...

Joss and Main / Items shipped after order was cancelled

Reviewer61162 on Sep 16, 2015
When my order was placed with free shipping, the order summary popped up with $60 shipping fee! I immediately took action to cancel the order via phone and multiple emails. Joss and Main responded by email and said the request to cancel the order would be processed within one day. 8 day...

Joss and Main / Ever Changing Delivery Date

Reviewer72476 on Aug 25, 2015
NEVER buy from them if you need the delivery date to be anywhere accurate. They give you ship dates that constantly change. I had to change the bed I was buying 3 times to try to receive it by the time I moved. Each time I was told it would be delivered on time and then I would receive subsequent emails changing the delivery date.

Joss and Main / Poor delivery and customer service

maxinejoy on Aug 5, 2015
9 weeks ago I purchased a beautiful picture as a surprise birthday present. The date for despatch and arrival worked out well. 9 weeks later picture did not turn up. They kept in touch as I had put a complaint but kept on feeding me with rubbish. Could I give them a couple of days to chase...

Joss & Main / Additional 24-37% in shipping charges

kssc on Jul 20, 2015
beware when purchasing furniture that Joss and Main will charge an ADDITIONAL 20-40% for stupidly slow shipping/delivery!!! charged me an addtl 24% for dresser shipping and another additional 37% for side tables/night stands. And for the HUNDREDS of $$$ that i paid in shipping they will...

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