Joss & Main Customer Service
4 Copley Place Fl 7
United States - 02116
Customer Support Phone Numbers
|Mon||8:00 AM - 12:00 AM|
|Tue||8:00 AM - 12:00 AM|
|Wed||8:00 AM - 12:00 AM|
|Thu||8:00 AM - 12:00 AM|
|Fri||8:00 AM - 12:00 AM|
|Sat||8:00 AM - 8:00 PM|
|Sun||9:00 AM - 6:00 PM|
Joss & Main Complaints & Reviews
I first placed an order for this table on September 10, 2019 and was given an approximate delivery date. After that date...
Nov 21, 2019
I ordered a table, have been calling for days and can't be told when my table will arrive.
I was told there was a "case...
Oct 23, 2018
I had originally purchased the three rectangular rugs in various sizes with item #MGNM04A. I cancelled those within...
Sep 08, 2018
in Jan 2018 I purchased an area rug. Didn't open it because there was a fowl smell from it. I shipped the area rug back...
Apr 07, 2018
No values on how to treat customers.
Been waiting for my sofa to arrive for 2 months. Thank god didn't order anything else...
Dec 27, 2017
I bought two beautiful lamps from them: Bailey Table Lamp and Lexi Table Lamp. The website claims that they provide a...
Dec 04, 2017
I am not giving a negative review of this sectional as I have yet to receive it. The sectional looks beautiful. I...
Nov 30, 2017
Greetings from Arizona!
I feel like you are losing more business than you are gaining by making people enter...
Nov 20, 2017
On 9/17/2017 I ordered a carpet, isabella ivory rug. After receiving the carpet we decided to return it to joss and...
Nov 02, 2017
I place an order and come to find out my order was not excepted because my card address was different so I called my...
Oct 11, 2017
Several months ago I ordered the Ilana 119" sectional sofa in spinnsol navy. They delivered a couch that was missing a...
Aug 26, 2017
I had originally ordered two sets of the white Evelyn Curtain Panels (order #[protected]) on May 26, 2017. After hanging...
Aug 20, 2017
Order #[protected] - not only were we sent the wrong couch (Sectional was facing the wrong way) the entire sectional...
Jul 22, 2017
I bought some cushions from these guys (are they Wayfair or Joss&Main btw?- not clear) that I'm trying to return, but...
Jul 16, 2017
I am very disappointed with Joss and Main. Your customer service said they would apply a discount, to place the order, I...
Jun 15, 2017
I spoke with [protected]@wayfair.com 8 days ago about the product I ordered being damaged. I emailed photos and wa...
May 30, 2017
Josh and Main had this item up on its website for $529.99 showing its 81% off the original asking price of $2, 765.97...
· May 15, 2017
I bought a sofa from Joss & Main and delivery was very slow. I tried to cancel my order many times but they did not...
Apr 05, 2017
This is the most insane thing i have ever dealt with in my entire life. The "expected delivery date" to the delivery...
Apr 04, 2017
I received 1 couch on March 10th and have been trying to get an update on my 2nd couch ever since. Talked to a Lauren...
Mar 28, 2017
I am very disappointed in this company! I am a Interior Designer and delt with getting furniture to my clients and NEVER...
Mar 18, 2017
I bought a living room chair from them, it was the worst buying decision I ever made! They delivered it on a day I wa...
Feb 09, 2017
I ordered a bed in October they said it would take 2 weeks - it's been 5 months and I still have not received order but...
Jan 23, 2017
Hello I really need help and I need to reach someone from Joss & Main! They do not reply when I try to contact them...
Jan 06, 2017
I purchased two end tables.
Nov 28, 2016
Joss & Main Order Number
Nov 29, 2016
Bought a Christmas Tree and never got it!
Ordered November 7 for delivery on November 23.
If I could give zero, I would...
Nov 28, 2016
I have the same issued. I ordered two night stands on a Monday that was supposed to ship on Wednesday. The order wa...
Aug 18, 2016
Ordered a table from www.jossandmain.com and after I paid I received a confirmation email.
Later they contacted me and...
Jul 14, 2016
I have to admit, I'm a Joss and Main groupie. However, I think we are in for a separation. I order a rug 2 weeks ago...
Apr 12, 2016
I purchased an e-certificate from them in the amount of $207 for custum artwork. When I contacted the company doing the...
Feb 24, 2016
I also had an item shipped after cancelling the order after 20 minutes of placing it. I never received the email they...
· Feb 23, 2016
I had a very bad experience with jossandmain.com. First their delivery times are too long because probably most of the...
Feb 11, 2016
I tried to buy a gift card for my sister since she is a big fan of Joss & Main. I bought her one last year and this year...
Jan 08, 2016
I am furnishing a very big apartment and so am ordering from multiple sites. I wanted to order a few lamps from Joss ...
Dec 09, 2015
I purchased two bookcases from J&M on October 11 for $3300 but only received a single unit on October 30. J&M had both...
Nov 10, 2015
I placed an order for a sideboard and painting. Two days later I received an email that my order had been cancelled. I...
Oct 27, 2015
I made the mistake of ordering prints from Joss & Main that could only be exchanged for store credit. I was sure I could...
Sep 19, 2015
When my order was placed with free shipping, the order summary popped up with $60 shipping fee! I immediately took...
Sep 16, 2015
NEVER buy from them if you need the delivery date to be anywhere accurate. They give you ship dates that constantly...
Aug 25, 2015
9 weeks ago I purchased a beautiful picture as a surprise birthday present. The date for despatch and arrival worked out...
Aug 05, 2015