John F. Kennedy International Airport / JFK Airport / unhelpful personnel during power outage

United States

Last Friday (5/10), my friend and I arrived at JFK after a 9 hour flight from Budapest. We are both petite women in our 60's. We had a 5 hour layover before our flight to SFO. Because our luggage was not sent on through to SFO, we had to retrieve it and recheck it in for our next flight.

Unfortunately, to do this meant going up one level with one heavy suitcase each, plus one carryon. To our dismay, all elevators and escalators were shut down. I knew we would struggle mightily trying to get those suitcases up the escalator and started asking any airport employee I saw for a solution. Nobody cared. Nobody stopped to help as I struggled to pull my suitcase up. I was incredulous as people stood around watching me almost kill myself. My lower back is still sore from the ordeal.

It would have taken less than a minute for someone to step up and assist me and my friend, but nobody cared. They just walked on by. I don't think I've ever been more disappointed in people than I was that day.

I'm sure I'm not the only person who struggled that day. There was a woman in a wheelchair who nobody bothered to help either.

You might want to tell your employees that it's okay to stop and help people once in a while! New York already has a reputation as an indifferent place. You had the opportunity to change that and failed miserably.

Thanks for letting me vent.

Dede Tate

May 15, 2019

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