J.ING
reviews and complaints

I placed an order with this company (J.ing) for the first time in July 2022. I ordered several clothing items. I decided to keep a couple items and return the rest. Their return policy states "Refund to store credit will now be processed within 7 business days after your return package arrives at our warehouse. Refund to original payment method will now be processed within 18 business days after your return package arrives at our warehouse. You will receive an email notification once we receive your return package." They sent me an email saying they received my return on August 17, 2022. By November I still hadn't received my refund, so I sent two emails to their customer service. A couple weeks later they responded and said "We switched the receipt account, so we currently can't refund to the original payment method. Our finance team will use the new account to issue the refund. Regarding this case, could you provide your PayPal account so we can issue the refund?"I provided my Paypal account. Months went by and I still hadn't received my refund. I sent many, many more emails with very limited response from them. In mid-December they said "I will ask our finance colleague to prioritize your refund." Long story short, it's been 5 months and still no refund. I believe this is a fraudulent company and they hope people will not follow up on refunds. They are stealing people's money and no longer respond to my emails. All of my email correspondence with them is attached. Thanks

The transaction date of my order was 9/18/22. I didn't receive a thing until the end of November. November 7th I asked them where my order is/ what's the status. They assured me half my order was ready and 3 items were missing. They shipped separately and said they would send me the rest of my order which never happened. I'm now asking for a full refund of $203.98. They don't respond to you unless you send a message on ***, they never get back to you via their customer service email either. It is now December and I'm fighting them for a full refund for this inconvenience! The fact that they don't respond and say they are taking care of things when they are not is a scam. The whole experience has been fraudulent. They never get back you and blame it on time zone / festivals etc. they responded today and said that my refund was going through an approval process but via email they asked for my *** account and said that finance was going to give me a refund for the items that never got shipped to me, which one is it? Who is running this business? Again, I want all my money back not just for the 3 items for the entire order. This is extremely unfortunate, it's December and I'm dealing with an order from September, it's absurd! Please stop this business from doing this again! Emails below: Your order *** has been confirmed on 09/18/2022. Your order should be shipped between 09/24/2022 and 09/29/2022 (PST) Nov 7, 2022 I ask where's my order Nov 9, 2022 - they say 3 items are out of stock, they tell me I'll receive half my order and that they will cancel the out of stock items and refund me Nov. 15 - I send *** info. Nov 16th - they respond JING Customer Care Team 2 (J.ING Customer Care) Nov 16, 2022, 11:03 GMT+8 *** Thank you for all your information! The finance department will expedite the processing of your refund Thank you for your patience*** Now they have stopped responding completely until today! Dec 7th!