Jim Laabs Music — False advertising, and beyond rude when called on it
F
Faffle
I called to get the "best price" (like the website encourages) on an Amati contra bassoon, and was transferred to Troy Laabs, who informed me that the "best price" was $370 MORE than the price currently listed on the website. When I asked him how that could be, I got a helpful "I dunno" and he said he'd be changing the price as soon as he got off the phone. When I joked about getting my order in before he did that, I was told to "piss off!" and then he hung up on me. The website price was changed less than a minute later.
False advertising, and beyond rude when called on it. I'm actually glad I had this experience BEFORE I made a purchase - I can't imagine how bad their customer support must be AFTER a sale.
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a verified customer
I ordered an Excalibur 37 Note Pro Artist Series Melodica from Jim Laabs Music a few months ago for $85.00. I had previously bought another 37 Key Melodica from Amazon. There is no brand name on this melodica but the advertisement described it as a student melodica. It had one review and the customer also mentioned it was a toy. It cost me $45.00. These melodicas are exactly the same thing except the color. I was then to find that a German company called Schoenhut® toy pianos makes this melodica as well. This was total false advertisement!!! The call this a professional model Melodica. There is nothing professional about this thing. Not only did the melodica turn out to be a toy the one I paid less money for sounds better. The Melodica from Jim Laabs has no sound quality and the key action and reed response is terrible it's practically defective. They will not take a return. I am also discovering That Jim Laabs Music is located 1 and Excalibur Accordions are located on the same street.!!! I ordered an Excalibur 37 Note Pro Artist Series Melodica from Jim Laabs Music a few months ago for $85.00. I had previously bought another 37 Key Melodica from Amazon. There is no brand name on this melodica but the advertisement described it as a student melodica. It had one review and the customer also mentioned it was a toy. It cost me $45.00. These melodicas are exactly the same thing except the color. I was then to find that a German company called Schoenhut® toy pianos makes this melodica as well. This was total false advertisement!!! The call this a professional model Melodica. There is nothing professional about this thing. Not only did the melodica turn out to be a toy the one I paid less money for sounds better. The Melodica from Jim Laabs has no sound quality and the key action and reed response is terrible it's practically defective. They will not take a return. I am also discovering That Jim Laabs Music is located 1 and Excalibur Accordions are located on the same street.