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Jim Laabs Music
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Jim Laabs Music
reviews & complaints

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8 complaints
3 resolved 5 unresolved
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J
6:15 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

DO NOT USE THIS COMPANY. LOOK ELSEWHERE. Please note for clarification that this review is for their piano moving service specifically, but does reflect on the entire business. 0 stars, would not recommend. My family and I have had simply the worst experience possible here. My wife and I purchased a beautiful baby grand piano from a private seller and began...

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M
8:51 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a stand up bass for over $2000 on March 3, 2016. Jeff provided excellent customer service. I ordered the bass, a bow and Jeff said he would throw in Rosin. I was told it would be delivered by Jim Laabs van instead of shipping service to protect the instrument. And it would take about 2 weeks. And I would get a 2 day notice of the arrival date...

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R
1:19 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered an Excalibur 37 Note Pro Artist Series Melodica from Jim Laabs Music a few months ago for $85.00. I had previously bought another 37 Key Melodica from Amazon. There is no brand name on this melodica but the advertisement described it as a student melodica. It had one review and the customer also mentioned it was a toy. It cost me $45.00. These...

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F
8:55 am
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This review was chosen algorithmically as the most valued customer feedback.

I called to get the "best price" (like the website encourages) on an Amati contra bassoon, and was transferred to Troy Laabs, who informed me that the "best price" was $370 MORE than the price currently listed on the website. When I asked him how that could be, I got a helpful "I dunno" and he said he'd be changing the price as soon as he got off the phone...

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S
2:06 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Called to get the "best price" on an Amati contra bassoon, and was transferred to Troy Laabs, who informed me that the "best price" was $370 MORE than the price currently listed on the website. When I asked him how that could be, I got a helpful "I dunno" and he said he'd be changing the price as soon as he got off the phone. When I joked about getting my...

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I
2:18 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought a piano from them (Jim) a couple of months ago. I originally called to check on a couple of used pianos that seemed good but they had NONE of them available because they were all sold, he said. Jim promptly tried to sell me a different piano (new) and the price seemed good so I ordered one. The piano was shipped because I was in a different state...

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G
9:53 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

If you wish to buy a musical instrument online, avoid Jimlaabsmusic.com at all cost. I was looking for a cornet (a small trumpet) and I found their web site where they sell trumpets and cornets "made by Schiller, Frankfurt, Germany", at interesting prices. I bought a new Schiller trumper cornet for $ 252.00 plus shipping, and when I received the instrument...

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V
3:45 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On their piano web site, they list many, high end, quality used grand pianos- such as Steinway, Bosendorfer, Bechstein- etc. and they have the Steven's Point address on the same site to make it look as if the pianos are located in WI. I called the night before to get a quote on the Bechstein- the salesman was very unfriendly and sounded "put off" that I...

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1800 657 5125 1800 353 8205 More phone numbers
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