The complaint has been investigated and
resolved to the customer's satisfactionResolved Jim Laabs Music — Rip Off
resolved to the customer's satisfaction
If you wish to buy a musical instrument online, avoid Jimlaabsmusic.com at all cost. I was looking for a cornet (a small
trumpet) and I found their web site where they sell trumpets and cornets "made by Schiller, Frankfurt, Germany", at interesting prices.
I bought a new Schiller trumper cornet for $ 252.00 plus shipping, and when I received the instruments I was incredibly disappointed.
The bell of the trumpet was as thin as a can of baked beans. The intonation was off. The trumpet's nouthpiece was unplayable. In summary, a real piece of junk. I did some research and finally discovered that the original "Schiller Music, Franklfurt, Germany" Company does not exists anymore, the rights to use its name have been bought by a Chinese entrepreneur who builds junk instruments in China and brand them "Schiller, Frankfurt, Germany" in order to rip off poor customers (like me) who are so stupid to trust the name written on a product. I wrote several e-mails to Jimlaabsmusic, both trough their web mail and using their personal e-mail address, and got no answer at all. Finally, after several attempts, I managed to talk on the phone to some rude guy who told me that they do not accept returns on what they sell, and then shut down the phone. By the way, They DO NOT MENTION that they have a NO RETURN policy neither on their web site, nor on the phone.
So I am stuck with this piece of junk and I have lost hundreds of dollars.,
I am posting this complain hoping, at least, to save some other potential customers from the same rip off. Thanks