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Jiffy Lube

Jiffy Lube review: Service and Customer Service

K
Author of the review
11:16 pm UTC
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I went to Jiffy Lube in Idabel Ok Store #4191 Invoice number [protected] Work Order #29 and spent 68.33 at 2:53 pm on 7/5/2023 for an oil change on my 2014 Ford Explorer. I then went to a couple stores and headed home and then my "Low Oil Pressure Light" came on and I called them4:53 pm they told me to come back, so I turned around and went back. I was never told anything was wrong with my car or had any comments on the paper I got from them other than have a nice day and thank you. They checked oil level and said everything was fine and I said no its not fine cause this light is on and wasnt on until yall changed the oil. He said it wasnt his expertise and that I needed to take it to a shop and have a diagnostic check done. I said the light was not on until yall changed the oil. He said Maam its probably the sensor. So I went right next door to the James Ford place and they wouldnt touch it cause then it would make them liable and they called Jiffy Lube and told them that. So I went back over to Jiffy Lube for the third time. This time I asked them what I was suppose to do cause again they were last to touch my car and now this light is on that had never been on. Then he said you need to go to the shop and have test run on it cause your car has water in the oil. I said this should have been brought to my attention the FIRST time I came in here not the third time. So he told me there was nothing more he could do. Having water in my oil is not a good thing and it needed to be fixed and should have been brought to my attention. I will NEVER go back to any Jiffy LUBE! They are rude and expensive. If they done something they should have owned up to it and fixed it. I dont care if they broke the sensor to it they should have never let it go and kept secrets about the oil and water.

Desired outcome: They need to be responsible for there actions. The light should have been checked better and they should have told me all the comments they had or found the first time I was there that day and not the third time after I was MAD

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Jiffy Lube is ranked 35 among 325 companies in the Auto Parts and Repair Stores category