I laybyed a couch at russell's fleet street east london for 3months. My last payment was done today 02/07/2018.
I made my full payment andwas ready for collection and was informed thatthe couch I laybye was out of stock. I was informed they no longer make it but I had laybyed the couch at the store with the sales consultant assisting me. The manager then told me that have two I the couches but they are kept for someone.
My question is I had laybyed them why wasn't mine kept because I am also someone who paid.
If then the couche is out of stock why wasn't I informed on that day so that do not do the laybye?
I have been making payment for 3months and why everytime I am there I am not informed about this?
I requested my refund since the couch I laybyed wash unavialable for me but kept for someone else. The manager communicated on whatsapp with that person as he showed me the message from this person saying please keep them
To me this me this person has not even made payment. Reason I the manager was willing to ask this person to let one go as he asked in whatsapp.
I made full payment and was unable to get what I have been paying for!.
Is this the service russell's gives now?
I have an account with russell's I took a refrigerator and never missed a single month on payment.
Is this the kind of service you give your loyal customers?
If it was possible for me at this moment I wishi could settle the account and never deal with this company again.
I am complaining for miscommunication and bad service give to me.
I am aware I wanted my refund back because the was nothing I liked besides the couch I laybyed which I was kept for a person.
I am hoping by friday I will get my refund back as I don't want anything to do with the store. It's unfortunate I am still paying for my fridge.
I am not happy at all.
My name I abulele songca. [protected].