JDG Financial Services / JD Group
reviews and complaints

Good day,

I trust that you are well.

This is for the attention of Peter Griffiths..

My name is Nwabisa Mtwa with a Rochester account number: ‪[protected]‬...

Firstly let me commend you on your beautiful furniture and designs.

I am however unhappy about your teams lack of empathy, customer service and the disrespect experienced from your team to say the least...
My experience with your team has really been undesirable...
This is my complaint, I hope and trust that this will be handled accordingly...

In 2019 4th October in Woodmead I took out an account with Rochester and was advised that I'd have two options of settlement if I take out anything with your store...
First being a 12 month and second being a 24 month settlement with interest... I took out a bedroom suite with Rochester that same year and have been paying instalments of R1188. 82 since my first debit order date of November 2019...Today I decided to confirm my settlement date and amount and was told about a future date September 2023 and a balance due of +-R20 000... This confused me a lot as this means my contract and what is actually happening with this account is 2 different things... I am still very confused as your customer service team has provided minimal support and understanding in this matter...

I spoke to Regan, the store manager in woodmead telephonically... Although he didn't have the information I needed he was very helpful and advised me to contact Head office... After contacting Head office I was redirected to a very discourteous and impolite man by the name of Thabiso Ramankge... This man was unprofessional and repeated addressed me as if I was someone he knew off the street... I had to keep reminding him to address me accordingly as he was speaking to a customer... He even made comments and remarks in between our conversation that elevated the frustration and confusion... I don't think this man has been properly trained please listen to the conversation between us...

So now I am back where I started, clueless about the break down of my settlement and calculations as no one seems to know about this since using a "new system"...

Regards,
Nwabisa Mtwa
‪

JD Group as a whole is useless. Their 27 hours or casuals are being paid peanuts and they are being made promises that I not being kept how can a person be told that they earn commission and basic salary but yet the money and the pay sheets do not correspond and the HR department do not even know their job because they fail to give answers regarding the part-timers salaries... Maybe the labor department will give us a logical explanation regarding this matter kind regards concerned citizen... Specifically incredible connection

I contacted Connect Financial Services in December to pay up my account and close it which I have done so from my end. On December 28th I contacted them again for the 3rd time to confirm the account has been closed and for my refund to be issued as they still took their debit order even though I asked them to cancel the debit order request on the day I paid up and closed my account.
I was asked to send my bank statement and ID (Which they already have) to get my refund processed in the same day. When asked for an email confirmation or an sms to confirm what their cancelation process is I was told that they do not send emails or texts.

I called them again today to confirm if my refund had been processed. I was told by Portia that the refund is still in the queue and I need to wait for the refund to be processed. I asked her what their processing timescales were and she told me I will receive my funds back in 7 - 14 working days from the time that they process the refund. She informed me that the refund had not begun even yet and I just need to wait. When explaining to her that I wasn't informed of the process she told me there's nothing they can do and that's just their process.

I asked to speak to a manager and was told that managers don't speak to customers. When asked for an email or text again to understand their cancelation and refund process, I was told they can't send me anything like that and I just need to take the word of the agent.

Everytime I call the centre I get different information and it seems like I won't ever be getting my funds back.

I have followed their complaints process yet haven't gotten any resolution from them at all and nobody is being held accountable for the bad service given by their agents everyday I call.

On Dec 20.12.2020 I opened and account with Russels store in Wynberg. I have been having problems with them since then to date. They failed to follow up and provide feedback regarding my application and I had to everything myself. On top of that I had to pay transport to fetch part of my order because they could not do the arrangements or even car enough. Now I am struggling to find the fridge no one can tell where it and it was meant to be delivered yesterday. Sadia the branch manager is so rude... That I am beginning to think that this racial issue.
I don't know what did I do to deserve this... On Top all this I am spending money to call and follow up no one is going to compensate me. This so unfair really!

Purchase date 19 September 2020

Complaint date logged at the store 3 October 2020

I'm not happy with how HiFi Corporation Southgate is treating my case. I feel I'm not treated as a customer. I bought a Samsung 55inch Qled tv worth R11, 999 from the abovementioned store. When I bought the tv I didn't have a tv stand as I was waiting for it's delivery. On the day of opening and connecting the tv, there was a big black vertical line on the right side of the tv. This is the right side that had tapes on tv screen and I advised to peal the stickers at home before connecting. Tv screen was fine with no external cracks but I was surprised by this black vertical line on it. I then went to the store with a tv, asked for the store manager who couldn't assist as if he had no interest in my situation, when asking for a regional manager he didn't respond he seemed very confused, don't know why he's a manager if he can't assist with any complaints, instead he referred me to a consultant who'd advised me to complete the form for returning back the TV. TV is still under 12 months warranty, damaged within 14 days of it's purchase. there's no crack on the screen. I need a solution not excuses. Are Samsung TVs delicate that when connecting it gets damaged.
I've paid my hard earned money to purchase the TV, being told that's pixels are damaged isn't a solution, no person in the right mind can buy a TV and damage it within 14 days, R11 999 is a lot of money.

Continuation what's the meaning of a warranty if a product can't be replaced within 14 days. The worst part, how come the black vertical appear on the sticker that wasn't checked. I've paid a lot of money and I don't accept that HiFi Corporation can't resolve my problem but they gladly took my money. In a way that means a consumer buy their products any faults it's not their problem as long as they've received their profits from a sale, that's not fair to us consumers. I'm sure they insure their products for sure faults. If they give me this damaged tv I don't know of what to do with it, I'm not a technician, I don't know where to start fixing any electronic products.

The below process wasn't followed:
Up to 6 months after receiving the goods;

The consumer can return the goods, or

Get the goods replaced, or

Get the goods repaired.

The consumer can do any of these things without penalty

No supplier may ambit outside the CPA, thus meaning they may not make up their own rules and regulations. The Consumer Protection Act, No.68 of 2008, which came into effect on 31 March 2011 is not just a guideline for consumers as some may presume. It is a consumer's right to protection against discriminatory marketing practices, disclosure of information, right to fair & honest dealing and accountability by suppliers. Consumers also have the right to query the inferior quality of goods and services. Suppliers are not permitted to directly or indirectly, provide customers with false, misleading or deceptive representations regarding goods or services

Research on vertical lines appearing on a tv:

1. Vertical lines can be a processing problem or a connection problem. Usually these are due to poor connections between the processing board and the panel. If you feel confident enough, remove the back from the set and then remove and re-insert the flat ribbon cables the go to the panel.

2. Scalar PCB: The Scalar PCB is responsible for getting the pixel data from motherboard and supplying it to T-con. If your Scalar PCB is faulty, sometimes vertical as well as horizontal lines can come on the TV.

3. T-con: T-con or timing control card, as the name suggests, controls the timing of pixels displayed on the screen. If your T-con board is faulty, you can get it repaired from Tradikin TV repair service center in Delhi in minimum costs.

4.Cof-IC: Cof-ic is responsible for for connecting the screen to other parts of the TV. The screen gets the pixel information through Cof-IC. If Cof-IC is damaged, it can only be replaced by a special machine called "Tab Bonding machine". Tradikin in Delhi has the best tab bonding machine and they can repair your faulty TV screen within hours.

Complaints logged by other Samsung users

●I have a vertical black line on my tv screen that appeared from nowhere. I have tried unplugging my tv over night but this has not worked

You can agree that it was too early to have such technical issues. All that I wanted was to enjoy watching the tv but it became my worst nightmare. Only if I knew I wouldn't have bought any product from HiFi Corporation.

Hifi Corporation after sales service is the worst I have ever had!

I need a solution, refund or replace

From
[protected]@gmail.com

Hello I hope you are going to get my bed delivered to me as promised on ypur website that its 2-5 working days.

I cant be calling and getting different stories all the time. You had no issues receiving my payment so I expect the same from you when it comes to delivery.

My email [protected]@gmail.com

- I have received extremely poor customer service from Nomvula (Sleepmasters-Middestad-Pretoria), as well as experiencing dishonesty in her dealings.
- The above-mentioned item caught my eye when I was doing window shopping for the third time, especially the solid design and structure of the base which contributed to my final decision. To my dismay, upon collection Nomvula had not inspected the item together with the collectors to confirm that all was in good order - as she had promised and there was no delivery sheet signed. And within less than 24 hours I realized then informed her that the base was not the one I had bought and that the mattress was teared and had scratches. Didn't look at all brand new. I provided her with photos as well. She ignored me. Didn't come back to me.

After one or two days I followed up. And she promised to give me the correct base saying that the one I bought is out of stock and the shop doesn't make it anymore. I was surprised that a Manager would let me buy something that's been discontinued and even go as far as sending me the wrong thing without saying anything. I am certain that here my consumer rights have been violated in some way. She said she would take it from the floor yet I had paid for a brand new bed. And she hasn't tried to attend the other issue of teared areas on the mattress. Completely ignored the issue.
On Saturday she confirmed that the driver was on his way to deliver the correct base. To my further disappointment, the base is not correct; it is not fitting and not proportional to the mattress. I am not a bed expert but I am almost certain that this is for a smaller bed/double bed.
I tried to speak to the driver who was pressuring and convincing me that the base is correct thus emphasizing that we are wasting his time as he is about to knock off and in a rush to go and binge drink for the weekend and doesn't want to miss his alcohol because of me and my problems. The guy ended up getting violent, threatening, harassing and insulting us and imposing that the base is correct.
We promised to call the cops but he wouldn't barge. The caretaker had to intervene and promised to call the cops if he didn't leave the premises. There is a broken bedroom door from the driver's forceful entrance and we would like to know how we should deal with this.

When Nomvula called I told her for the second time that I wish to communicate with the Head Office directly and for the matter to be handled by them ONLY because of the broken trust.
She said she would give me a full refund in exchange of her stock. As much as I hate seeing this consumer-supplier relationship come to an end, I would really love for this to be finalized urgently so we may part ways. I need to replace the bed urgently.
I was really humiliated today when she brought the police to our complex meanwhile I thought I would be hearing from the Head Office.

Looking forward to hearing from you.

Thank you.

I bought a couch from Rochester Centurion in February this year on credit because I did not have cash at the time, after two months of having the couch the day bed broke. I logged an incident in store and they came and fetched the couch without issues. My headache started after they'd taken it in for repairs. Firstly, they was no communication about the progress of the repairs and I had to call in everyday to find out what the progress is only to get the run around from their customer care line, whenever they had decided someone was available to answer. It ended up being with them for two whole months, I was paying them their monthly installments in full without fail in those two months.

Secondly when they returned the day bed, it was all puffy and was not the same level as the rest of the couch, I went in store again to log another complaint, they then sent someone to come and take it in. Its been a month already now and I am still getting the run around only for them to call me again yesterday telling me they want to take the whole couch now, without providing a clear reason why. I on the other hand will have to sit on the floor for another who know how many months because of their incompetence.

I ADVISE ANYONE TO NEVER BUY ANYTHING FROM THEM!

Mawuse Mabaso [protected], I've been working there so I think they didn't pay me enough

On the 22 August I did an online layby of Oregan 3 Piece Leather Air Lounge Suite, Brown that was advertised on the official Bradlows website for a weekend only special for R 6999.95 of which I did the layby and paid initial layby fee of R 200.

After two weeks I received a call only to tell me it was a mistake and I will be refunded the layby payment I had made.

It's very disappointing indeed.

In june 2018 I discovered throug my bank that my identity hadn been admin marked for credit placed by jd group then underwent the clearance investigation. I later received clearance letter proving that fraudulent transaction under my identity number during beginning of 2018 had occurred. I have a received a sanfps letter.
Kindly assist with letter confirming accounts under my name so I can be able to open a bank account.

Order not delivered. No information to trace order. No customer service.
They took our money a month ago and no one is able to tell us where our order is. Take a look at the all white, all male management team at jd (owned by the white collar criminals at steinhoff group) - this is the problem with sa companies. We want our money back from these thieves.

I placed an order online for 2 bar fridges in july with a delivery service being advertised for 7-10 days. I then contact your customer service department after waiting almost 30 minutes for my call to be answered. The consultant then said a confirmation email would be sent to me and that someone would contact me to give me a update on my order. 2 weeks later (monday 17 august 09:30), and after another 20 minute wait for my call to be answered, I am finally given a complaint number and once again am informed I would be contacted within 24 hours. Tuesday morning and I go on line and speak to a consultant at 09:00 only to be told that it takes 24 hours for a complaint to be handled... 30 minutes before the 24 hour cut off!? Not happy with this as an answer, I then spend another 60 minutes phoning russells and requesting to speak to a manager and being bounced back and fourth on the phone with no outcome once again. Finally, reaching switched board again, I am given a managers email address and I send off my complaint once again. I receive a call on wednesday from lindie and only then am I told that you have no stock of the fridges!
I ask about getting my refund done and requesting a more senior manager contacting me for compensation, I get a call later on in the day and ask if someone could contact me in 5 minutes and here we are on friday, I am opening my business on tuesday, I have no refund, no manager calling me!

A couple years ago I purchased a Dining room suite from Bradlows Protea Gardens. The store promised to send someone to assemble the table who after some days did come however was in an utmost hurry as it was just before Christmas. A day after the table was assembled one leg started being loose and the table was not stable.

My mother went to the store and reported the fault with the store manager at the time (I think her name is Ntsiki) and after sometime another guy was sent to reassemble/ correct the faulty leg. A couple of days later the table was again not stable. My mother would repeatedly go to the store and report the issue.

January 2020 my mother received a call alerting her that if they are to repair the Table, she would need to pay for the repairs as the Guarantee period had elapsed. My mother advised the lady that called to contact me as I was the one that had purchased the table. As days went by, a lady contacted me on ********** (I believe a recording of this call can be pulled) regarding the collection of the table for repairs. I emphasized the fact that I would not be paying a single cent as we have been complaining about this table since the first few days after being assembled by a Bradlows rep and it shouldn't be repaired if we had to pay. The lady advised me that in that case we don't have to pay.

Collection was arranged and on the 26th of February 2020 the table was collected. As per the pick-up note the table was in excellent condition and the only issue was a faulty leg (Pick-up note attached) . The guys that came to pick-up even mentioned that the person who assembled used the wrong amount of *****s and something was missing. They assured my parents who were present at collection that the problem was caused by assembling and the obligation to repair is of the store. My father, Ambrose Mlindeni Khumalo who is also a former employee of Bradlows also agreed to the statement posed by the guys who collected.

Post collection of the table, we basically stayed in the dark as no one had bothered to contact us and give us and sort of feedback regarding the Table. I then decided to call Customer service around the 27thof June and spoke to a guy who's name I don't recall. He advised that according to the system the table was completed and all that was left is arranging delivery. He also advised that he has escalated the matter for someone to contact me and arrange delivery. Days turned into weeks and in the mist of a pandemic I had to ask my mother to go and enquire in store. She went in on Saturday, 8th August 2020 and requested to speak to a manager . She was told that the store manager ; Lebo was not in and was assisted by another lady who I believe is the 2IC/ was the acting manager on the day. The lady advised her that the table is beyond repair and we would need to pay to get it fixed. As if that was not enough, I called Bradlows Protea Gardens today and spoke to the manager (Lebo) who bluntly refused to give me her full name and also advised there is nothing she can do to assist except add a note for the table to be re-delivered.

With everything not making sense! How does one table move from being in excellect condition with one faulty leg to being completed and awaiting delivery and now being beyond repair and after almost 6 months of absolutely no one saying absolutely nothing to us.!

Either one or more people in the organistion have absolutely failed in doing their jobs hence we constantly have to beg for an update which over 5 months lately we still haven't received.

I'm in total disgust with the level of incompetency and lack of customer service thereof. I will not be tolerating this treatment any further

I recently placed a credit application on your online portal at incredible connection. The application was approved and I had to go to the store in Bloemfontein.

I went to the store and submitted all required documents, after spending close to an hour with the credit clerk doing the application I was told the system had frozen and we can't finish the application, I suggested that I don't mind waiting but was told to come tomorrow as they were in a hurry to close the store. I told the credit clerk that I work in various sites and might not be available in Bloemfontein hence I am insisting to wait till they get their system correct or restart it. They still insisted that I come in on another day and they will be waiting for me. This was after it was confirmed that the phone is in store as I initially wanted the samsung a71 dual sim but was told that they only have the a71 single sim and I said its fine ill take it. This was last week on the 8th of July 2020.

This week I again visited the store, to complete the application, again there was another problem with confirming the debit order as I was told that the speedpoint isnt working and was told to go to my bank to authorize it, went to the bank and got there and there is no request. I went back to the shop and was told to wait for it to come later, this is after again spending an hour whereby I should be at work. The following day I didn't get any request to confirm, no follow up from the incredible connection I again had to call them using my airtime and was told they had forgotten but they will do it. Yet again nothing.

The following day again I am the one to call with no follow up from the store, I even had to go as far as suggesting that since the method of confirming isnt working I will go to the bethlehem shop as I was in bethlehem on work as their speedpoint might be working and we can authorize the debit order/debicheck and get passed that stage so that the deal can be finalized, Again I took time from work spent an hour at bethlehem but couldnt get help due to technical problems with the system again.

Today I called the bloemfontein shop yet again to request that they try the debi check again, no follow ups or anything regarding my application. Finally somehow today shockingly I get asked SDS or something like that, 5 questions about what accounts I have etc to verify and suddenly I get the OTP that I have been running all over the country and wasting time and airtime and other resources and risking my job. I was assured that I would get the phone this week during the time of being sent from pillar to post.

A few hours later again after calling them yet again and no follow up, I ask what's happening and then am told that the deal has been approved but the phone isn't in the shop and can only receive it next week tuesday

This is really upsetting after spending so much time and risking so much, why wasn't I told that the phone isn't in store and they have run out, I have lost so much regarding this with regards to doing my work, business calls and emails.

As JD GROUP you pride yourselves on great customer care but I certainly didn't get that or is it only select special that receive the great customer service from your shops?
This is the worst ever service I have gotten from a shop, you would swear that I am being done a favour here, but come month end when I can't make payments you won't even give me the same understanding and patience I have been giving you guys, instead I will be getting numerous calls requesting payment but yet you guys dont deliver

Hi.

I ordered the skyler range (3 seater, 2 seater & armchair). The order was delivered last week however the armchair was delivered in the wrong colour. I reported it to the delivery guys as well as the store, Rochester Parkview in Pretoria. I have been waiting over a week now with no feedback from the store or the warehouse. My whole experience was not pleasant from application and this delivery mishap does not help. I'm tired of calling the store as there is no sense of urgency or care. I am not enjoying this order at all as I have to look at the different colours of the couches. I regret ever coming to Rochester for this purchase. Can you just get your warehouse to come collect the wrong colour skyler armchair and deliver the one I ordered. Or come collect the whole lot and cancel my transaction, as I never wanted a set with different colours. Please do this this week! I'm tired of calling and following up.

Please can you have a look on fb on hifi corp and incredible connection pages, there are a lot like almost everybody is complaining about the same thing. We can't get hold of people at customer service an when tou complain on facebook page because there are no way of getting in touch with anyone, they only say please inbox us, when you inbox them, they don't really answer your questions, like I ask them... Where my online order is... They only say, our team is working around the clock to get parcels out, and the courier guy will get in contact with you... The tracking system only show received paid. This is not just me, if gou go on that pages you will find alot of the same complaints. I wonder if that 2 is the only 2 from you companies that have bad service... Maybe we should that the tv program carte blanche investigate for us?
Regards lizelle

On the 20th of February I bough on line items of Sansui Cellphone and Toshiba memory card. Later it was discovered the phone was out of stock and advise me for a refund. I requested a full refund for both items and sent them my banking details. On Friday I made a follow-up e-mail on my refund. Can you kindly look into this and process my refund as a matter of urgency.

A million calls and complaints and follow ups later, my order has still not been delivered. Order placed on 24 Nov 2019, and today is 23 Jan 2020, so fully 2 months since I placed the order.
Helpdesk says they have logged the call and registered my complaint, yet any attempts to be escalated to a manager are blocked. No-one on the management team is getting back to me, either.
Emails and calls to JD Group (as the parent company) are also going nowhere.
What now? Who do I approach and where do I go to get the items I ordered?

I am really not someone who complains but HIFI CORP has me up in arms waiting for a fuxking washing machine to be delivered.

Upon further investigation it seems this is actually the norm for this retailer. They steal customers money without delivering the goods.

How pathetic. You would swear they are part of the public sector.

Further more their call centre rings till you blue in the face with no answer and their branches refuse to assist you yet they are one company.

Anyone able to urgently assist?