My name is Willie Gresham, and my phone number is [protected] and E-mail is [protected]@yahoo.com My complaints are I took my Ford windstar to JD Byrider for service. They installed a engine, But they left things incompleted, I took it back the first and Mr. Darious told me there was a problem with my exhaust system, And he said they fix it at my expess, so I took it to another shop and the problem was my check engine light was on the day I pick it up, And it wasn't my exhaust system, tyhe sending unit wires wasn't pluged back in and it is costing me money to go over my engine and geet things done that they left undone, And today Iam having another problem the they fail to do. They didn't put my water pump hose back in it saddle and it layed on the exhaust manifold and burn a hole in it and Iam having to replace it. Mr. Darius lied to me on serveral occasions about the time my vehical was to be repair and that went on for about six weeks, until I went up there and spoke with him face to face. Iam looking forward to hearing from someone in the complaint division in the near future Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.