Menu
J.D. Byrider

J.D. Byrider review: 2015 chevy cruze 1

J
Author of the review
12:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a 2015 chevy cruze from Meagan at byrider in Greenwood IN. She promised me that my car had a bumper to bumper warranty. I immediately commented on the oil smell that was in tbr car. I was told it was because of the oil change. The smell continued. I took it back and they said I needed a gasket changed. When I took it home, that same day, it leaked a ton if oil on the driveway and started running horrible! Called and Jen in service said to bring it back in. I did and they forget to tighten down stuff so it blew out the side of the engine! Then it got worse! It's been in their shop 4 times for same issues along with chugging, stalling and A/C going out. Each time I was told there was nothing wrong with it. It finally died and had it sent to a different mechanic and then they said nothing was under warranty. It was smoking! There are evaporation codes, timing chain is off, oil is still leaking, compressor is shot, catalytic converter is shot and they refuse to fix it. I've had this car 4 months! The mechanic said these cars are throw away cars and are famous for engine issues. I was told that it would be under contract

Desired outcome: I want to be released from my loan and they can take the car back. Why would I make 3 years of payments on a car that is in the shop or broke more than it is on the road.

More J.D. Byrider reviews & complaints

J.D. Byrider - repossessed car 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
J.D. Byrider - fraud and cheating 21
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
J.D. Byrider - Horror story 47
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
J.D. Byrider - deceptive practices! 31
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
J.D. Byrider - Don't do business with them 19
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
J.D. Byrider - don't buy from them!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
1 comments
Add a comment
B
B
Byrider
, US
Sep 25, 2023 2:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We’re sorry to hear of your recent service experience. Please contact our dealer services at [protected].