J.Jill / Jill Acquisition
reviews and complaints

I think this company is just in need of good employees. The ones they have are very rude and not taught to talk to customers.
I thought they were there to help me with my problem, but what I encountered had made me think that I must stop dealing with them.
I really adore their clothes, but when I got a dress that was smaller, I called their customer service to find out what I should do next. They talked to me like a was a garbage, was arrogant and obnoxious to me. FOR NO REASON. I asked what happened, who told them they can talk to me this way?
I was answered: if you don't like something, you can always leave a complaint.
And hung up on me. Maybe this woman was in a bad mood, but why would I care? I felt the same and I called them without any purpose to feel much worse.
Needless to say, I was nice when asking my questions, you can check the records (October 17th, approx. 5:20 pm).
As I said, I wasn't helped and my problem hasn't resolved yet.
Shame on you for hiring unprofessional employees.

I had made a purchase in May for $35 that I either never received or lost the bill. I was charged $31 as a late fee which I called to request a reduction/waive due to my long standing account and timely payments as well as very high credit rating. I was told no. I closed the account and paid for the purchase but not the charges. The charges continued to be billed, I called looking for a "truce" but was now told the charges could have been waived before but not now that the account was closed. In frustration I paid the the $31 charges due Aug3, 2017 on July 21, 2017. Now it is Aug 21 and I have a new charge of $2 I am being told it is a finance charge, but there was no purchase. The customer service people all sweetly say they understand my frustration but then speak double talk of charges. They said I could give them bank info to pay this. No thankyou. I will not give you access to my accounts. GOOD RIDDANCE JJILL...YOUR BANKING COMPANY JUST LOST YOU A GOOD CUSTOMER. COMENITY BANK SHOULD BE FINED FOR POOR BANKING PRACTICES.

On July 31, I bought a dress online from J Jill, although I rarely wear dresses. It was for a special occasion, the memorial service for my mom who recently passed away. They stated "shipping and handling" would take 3-5 days, and I paid an extra $12 for "2-day shipping" in order to get it on time. Today is August 7, SEVEN days after I ordered, and when I contact them for an explanation, customer service briefly apologizes and says "it should ship soon." They also say that "2-day shipping" means 2-5 days. No guarantee that I will receive it by Aug. 9.

THEN I thought I'd go to Plan B and see if they had a nearby store where I could buy the dress. Their website claimed they had a store at a mall near me, so I went over there only to find the J Jill under construction -- due to open sometime in Fall 2017!

Meanwhile, my computer is plastered with their ads, including numerous ads for the very dress I bought from them! Cannot believe it! This company is bogus. I won't (try to) buy from again, and console myself with the thought that the dress was probably not something I wanted anyway.

I mailed in my payment 5 days before it was due. I have done that in the past with no problem. My bill was for $27.00 and J.Jill billed me a late charge of $29.00 the following month. When I spoke with customer relations they denied they had received it on time. I have been a customer of J. Jill for over 15 years and have never had a late payment with them or any other business.
I was not satisfied with customer service so I told them I was going to close my account. They said go ahead... So, I did. I find their attitude amazing since retail stores are dying across America. You think they would want to keep their customers happy.

Since purchasing a dress from J.Jill in 2016, this company has pestered me continually with nuisance emails on a daily basis.

I live in London United Kingdom, not the USA. The Tax charges for the item of clothing was most off putting and the clothing itself - not worth the hassle.

But it is impossible to unsubscribe from these spam nuisance emails.

I am finding this very annoying.

Because I am with gmail I cannot block the sender.

Of course I have tried clicking on the so called unsubscribe link - which does not work and I have tried to contact J.Jill customer services on a number of occasions to ask them to remove my email address from their database.

This is simply refuse to do.

I am therefore making a complaint regarding their poor customer service and I would not recommend this company to anybody in the future.

Yours sincerely

Jacqueline Cole

Placed an order in early december. Returned item... Mailed on december 14, using the return label provided. Item didn't reach their facility until nearly 3 weeks later and return processed after a month that it was sent back. The shipping fee is not credited back as it appears you, the customer is charged with shipping the return. Also the amount credited back was not correct.
Avoid ordering from this store! There are plenty of other good and decent merchants with better products that handle returns more efficiently. Buyers: definitely beware.

I pay my wife's J Jill bill. I have had dealings with their payment company on several occasions. Comenity Bank is rude, not up to date. Let me explain, I pay the bill when my reminder tells me it is due. They use two factor authentication which is a good thing; however, the text message takes hours to receive. It should be immediate, this is Nov 14, 2016.
Comenity Bank does not allow you to automatically pay your account balance by bank draft or credit card. Even my $40 at month local water utility can do this.
And don't even think about calling this bank's customer service (or disservice). They are rude, short, not at all friendly. Naturally this reflects on J Jill since they are their agent.

J Jill has added a ridiculous $19.95 shipping and handling fee. It has been so long since I have been charged S&H by ANY medium to large size company that I literally did not notice it until I saw my bill. They add an extra $8 to $15 for expedited shipping, yet although my order wasn't received in time they refused to credit any of the shipping. J Jill - get real - get rid of the S&H charges.

J Jill has also changed their refund policy without notifying customers - so if you have shopped with J JIll for over 15 years (approx) as I have - you will have a big shock if you try to return something after 90 days. Additionally, they will not accept quality issue returns. I washed a pair of pants on gentle cycle (label said machine wash, I happen to use gentle), and the hem came out. I returned them for an exchange and they sent mine back to me with a rude letter saying I could not return worn items.

Finally, they keep changing the fabric of the Wearever line - so it's not the same from year to year, and the quality just keeps declining. The pants now weigh a ton, so packing them for travel is a nightmare. And they have a big seam which protrudes right at your tummy. Even reducing the size of the seam would make a big difference. The pants actually look better than the last couple of years model other than the seam - until you wash a few times and they get "shiny".

I am a frequent online shopper and like most, don't care to pay for shipping. While some retailers do charge for shipping when the total spent falls under a certain amt., the best ones simply offer free shipping, period. Well, then there's J.Jill...which has an interesting and punitive concept regarding shipping charges... I've discovered that the more you spend at J.Jill the more you are charged for shipping. I called them to express my opinion but was told by a supervisor that nothing could be done except to bring my concerns to the marketing department. So, I promptly emptied my cart of over $250 worth of merchandise and asked to be removed from their mailing list. They need to realize that consumers have choices and there are much better options out there. When shopping online I'll stick w/Bloomingdale's, RL, LLBean, Eddie Bauer and Nordstroms from now on. Each one of these merchants really understands customer service. I'm sorry to say J.Jill just isn't worth it.

Clothes they sell are overpriced. Everything I've purchased from them has fallen apart rapidly. Their prices are obscene, their shipping fees are extremely high, and their return policy is pretty much nonexistent! Yes, you actually can return the items if you don't like them, but the items must be unworn and unwashed. Otherwise they will not accept anything back. This company used to have great quality clothes in the past, but things changed and just take a look at their clothing now. Clothes they sell are extremely ugly and disgusting. Don't waste your money and time dealing with J.Jill.

My experience with manager Karen at store # 3049 was just horrible. She describi ated against me because I was a foreigner. I was treated in a very discriminative way. I been a customer of jjill for many years. However a after my experience today I am never going back there. Manager is very racist. Horrible experience

To Whom It May Concern,
I am a long time customer of jjill, and now am very frustrated. I have attempted to pay my bill today, and found out that to pay my bill directly by phone will cost me a fee of $15!?... Outrageous. If I wanted instead to pay online by credit card, I have to go first through a lengthy process of opening an account and providing information through FIVE security questions, more than any other place requires, and more personal information than I am comfortable providing, so this became a prohibitive payment method as well. Why are they making paying my bill so costly and difficult? Further, for being two weeks late with my payment I am now charged a $25 late fee + "finance charges", which is exorbitant and excessive. I am paying in full by check this time (the only method that won't cost me extra), and the final time. I will never again use the jjill credit card. I feel I've been scammed and taken advantage of by my favorite store, which is very disappointing and unfortunate.

I am a J Jill cardholder and have shopped there for years. I went online to order three items. They are currently running a 20% discount for all shoppers and a holidays savings event (for select customers, apparently) that gives, as relevant to this issue, $30 off a purchase of $150 or more. My total online included shipping. From past experience, I knew that if I called my local store with the order, I could avoid the shipping charges. I called the store and the manager took my order. She told me the total after she placed the order. I knew what the total should have been, so I asked why she hadn't given me the $30 off and she said "you didn't tell me about it." She told me the order would have to go through and I would have to go into the store to resolve this. I proceeded to explain to her that the usual custom in ordering anything either on the phone or online is for the customer to know the total before the order is placed. She seemed "shocked" at that notion. If I had been told that it was too difficult for her to input a 6 digit discount code (something I had done online without breaking a sweat) to get the $30 off promotion, I would not have continued with the purchase. I hung up and immediately responded to the flurry of "order confirmation" emails from J Jill that I wanted to cancel the order. Several minutes later, the crack salesperson called me back and said she would cancel the order (apparently waking up to the fact that she was going to lose one of her better customers). I said great and hung up to call customer service myself to make sure she was, in fact, cancelling the order. Customer service said it hadn't been cancelled and tried to defend her. I honestly have no idea whether the order has been cancelled. What I do know, however, is that a J Jill card being cut in two makes a particularly satisfying sound.

I had my J Jill card for at least 4 years and never missed a payment. Last month, I accidentally forgot to schedule a payment with my online banking to make a payment. Before I received the automated calls regarding an overdue bill on 9/3, I had actually already scheduled a payment with my online banking account to make a payment on 9/2 and estimated it should be there 9/4 or 9/5.

I was not home on 9/3 when the automated service called my house. My husband picked up the phone. All you had to do is verfied it is me and give my zip code and my account balance information is released. I got another automated call today asking me to verfied my zip code and my balance was released. I called to complain that I don't think it is right to share that information so easily. The customer service floor mgr. did not agree and repeatly called my account delinquent because I missed one payment during the last 4 years. CS rep said he can't tell since he can only see six months of payment. And, it goes to collection after missing one month of payment. I have never heard of such poor customer service. I asked to have my account closed. Within less than a second, he said it is closed. I told him can he send me verfication of the account closure. He told me that he can't because my account is in collection. I have to wait until my account status is reinstated? I told him that I want to talk to his supervisor. You can't since he doesn't take calls. He sents me to his supervisor email box. His name is "Happiness". Unbelievable!