eShakti complaints 13
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customer service order website dress email shipped refund money items clothing fit receive update company articles fabric hassle measurements policy shipping expensesNewest eShakti reviews & complaints
eshakthi
Order number:1952238
Date of the order: 31st August 2023
In spite of countless emails and phone calls to follow up on the order, the customer service has been irresponsive. I live in Singapore and have to stay up late to reach them, and after all the effort I can only receive an automated message on the phone.
I am deeply disappointed in their service, and worried about my order
Desired outcome: I would like to receive the order or get a refund in the next 24 hours
No response from customer service
I have tried to email this company 3 times regarding my order that was 75.90. They have not responded to my emails (except an automated one that says I will get an email back within 3 days) and their phone number is disconnected. I want to know what is going on with my dress or I want my money back. My order number is 1918316. The status of my order has not changed since I put the order in.
Desired outcome: I would like a response that isn't automated or a refund
Never Received Order
On 5/20/23 I purchased two items (order # 1907424) totaling $118.89. The website states please allow 13-19 days for the items to get to you. The order page shows that neither of my items have gone to production as of today 5/30/23. I reached out by email twice. Once to check on the production status and the other to ask for a full refund. I have received no response. The overall experience has been very disappointing.
Desired outcome: I would like a full refund.
SAFETY NOTICE: ComplaintsBoard has analyzed eShakti and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 94%.
We found clear and detailed contact information for eShakti. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
eShakti has claimed the domain name for eshakti.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Eshakti.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows eShakti website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Eshakti.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a eshakti.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
Several positive reviews for eShakti have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up eShakti and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Eshakti.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
- Despite a high level of trust, our investigation found issues with eShakti's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 30% of 0 complaints were resolved.
I haven't received my order.
I spent $400 buying stuff from their website and it's been over 20 days and I still haven't received my order. My order was supposed to be delivered on 10/04/2023 but there's no update on my portal also as to if there is a delay.
Tried multiple times to get some update by sending them messages or calling them up, but either they don't pick up the customer service number or they don't revert back to your emails. This company just knows how to fleece money from customers but not get back.
service complaint
One month later I have not received my 3 items. Trying to correspond and get answers is pretty much a hit and miss. I requested a full refund which I did not get. I have lost $$ and items. Extremely disappointed. Items were held in Dehli for over 2 weeks 'because of a holiday' and were never posted. Never again. I have done a 180 turn. Absolute love to absolute hate.
failure to resolve issue with dhl
I loved the dresses I purchased from eShakti, until I got an email from DHL telling me that I owed import duties. Having already checked on the eShakti web site, I felt confident that this would not be an issue as eShakti say on their website that duties and taxes are already been paid. I am now being harassed by DHL for not paying and eShakti are not resolving the situation. Apparently, it is my responsibility. eShakti need to contact DHL to resolve this issue Reference: Customer Num: [protected] Invoice: AVI5759120
UK VAT
VAT of 20% on the order value is applicable on all products.
When you place an order on eShakti for delivery to UK, you agree to pay the above taxes levied by the UK government, except where fees are noted as waived. You'll be charged for these fees as a part of your order, and they'll appear on your invoice. eShakti will then pay all customs and duties fees and taxes on your behalf to UK customs through our shipping courier. This ensures a smooth delivery process so that you don't have to pay these fees prior to being able to receive your order
scam company
Can't say I was always satisfied with their service and items. Sometimes they were good, sometimes not, but most of the time there was nothing serious enough.
I ordered a dress from them and was said it would arrive approx. within 3 weeks. Well looked like there was nothing bad about it and I paid for my order.
Long story short: nothing has arrived yet. I don't want to tell you how I fought with their CS to clarify this situation, obviously, they are too stupid to help people. So now I'm trying to understand how to return my money.
And now there's my warning: never mess with these scammers. They will take your money and won't provide anything but a headache.
In general - stay away!
status of my order
I bought a dress from this site eShakti and two weeks after I paid I decided to contact eShakti about my order status. I had no idea was my order shipped or not, because I did not receive any confirmations.
Their customer service rep said that order was shipped and promised I'll be given all the necessary confirmations later.
Next time when I contacted them (17 days later) they said the exact same thing! I'm still waiting for my order and something tells me that I'll never receive it. Anyway, I will not buy from eShakti ever again, this company has very poor service and they are highly unprofessional.
Replied
stay far away from this website!
I have purchased a dress from www.eshakti.com for $60 and did not receive it. When I contacted customer service and asked about my order status they said that according to their information I did not make any orders!
They said that I was mistaken and that they never took my money! These people are true liars and scammers! I made an order here, paid for it and even received a confirmation message. I will not buy from them again and will make sure to tell everyone I know about my terrible experience with eShakti!
The complaint has been investigated and resolved to the customer's satisfaction.
Please let us know your Order number and we can make it right. Thank you!
eShakti
return policy
I ordered a skirt from Eshakti. I was so excited to receive my skirt, but unfortunately it didn't fit. I had to return it. Instead of getting a prepaid label, like usual, I had to go to the post office to pay for my own shipping back. Then when they received my skirt back, they then deducted the original shipping...so to sum it up, I had to pay them the original $11.95 plus $8.75 to ship a skirt back to them that I was not going to keep. I'm sorry spending $20 to ship something back? It doesn't make sense for them to deduct the original amount of shipping, I paid for that to get to me. I will not be ordering anything from them again. I really hope that whoever is reading this will take this warning, do not buy from them. I called their customer service about them deducting so much from the skirt and they said that they couldn't do anything about it, and that the prepaid label thing, they were working on, but again couldn't do anything about it. I guess they don't want to keep their customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
They have horrific customer service skills. I was so excited to order all my future dresses from them but after dealing with their lack of customer service, I am writing them off and warning the friends I referred to them about it. They should be embarrassed. They are going to fail miserably at this rate.
merchandise never sent
I ordered clothing on 5/12/12 and was charge the next day. A few days later they sent me a message saying my order would be shipped late due to higher than average order levels. The email said they would be applying a discount to my order, which would be sent within ten days. Last week I started trying to reach them - by email...
Read full review of eShakti and 7 commentsdid not receive merchandis
This company's customer service is a joke! After ordering a dress through them (which I never received) they had the nerve to charge me for the merchandise. When I talked to someone from customer service in India they said the merchandise had been shipped and refused to do anything about the fact that I didn't receive it. They said it was totally up to UPS. When talking with UPS they said that in order to get a reembursement the inquiry had to go through the shipper. Now I'm stuck. I will never order from this company again!
If they do not have a tracking # and proof of shipment, you can dispute the charge and get it reversed. The tracking # by itself does not prove the shipment was made. Often companies generate a tracking # when they get an order, to be used later.
I paid for a customized blouse from them that I never got. They now have a "customer service" office in the U.S. A couple of weeks after my order, they sent me an email that it was delayed. It's now been 8 weeks since my order (2 weeks since I spoke with customer service asking them to correct the problem) and I've gotten nothing. I'm beginning to believe that I was being strung along until it was too late to cancel my credit card charge. My guess is that they may sell some standard garments, but that the customizing service is a scam. I generally don't order from a company that doesn't publish their address on their website. This will teach me never to shop late at night when I'm not thinking as clearly as usual.
Hi... sorry to hear about your experiences at eShakti.. could you please email rebecca@eshakti.com with your order details... we will do our best in helping you resolve any pending issues... regards - Rebecca - CSA, eShakti.com
I agree, bad customer service. They don't state their overstock items return policy clearly when ordering. So as a first time customer your under the impression that you can order an overstock item and be able to return it for your full money back in case it doesn't fit. After ordering you come to find out that you will only be able to receive a gift card for the amount of the order. When you call to talk to someone about this you get no answer various times. You have to a few voicemails until you finally get a reply back. They call back but have to leave a voicemail because you're at work. When you get off work you start to call them and you think awesome they called today maybe I can finally reach someone. Wrong, phone tag continues. When you're tired of trying to get a hold of someone you just take the gift card, only to find out their gift card procedure is a joke. If you don't use all the money in one purchase you loose the balance of the gift card. The gift card also doesn't include shipping. So here you are having to pay even more shipping out of your own pocket while you still have money on your gift card that could have covered it but instead you end up loosing. You're upset because you didn't want a gift card in the first place then you loose money in the process of trying to use up the gift card? Then 2 weeks later you find out that what you ordered with the gift card is out of stock and the other item ordered is two times bigger than what it looks like in the online image. You talk to someone through email, they act like they are trying to work with you but in the end your back where you began and feel even more disappointed for even trying to work with them because they only add to the frustration instead of helping it. To make a story short I only wanted to order a pretty dress for a baby shower. I ended up with an over sized pin I will never wear and out of approx. $36.00. So if you not made out of money and don't want to risk loosing money, I would stay away from Eshakti and find another online site to shop from or just go to a store. Shopping on Eshakti is too financially risky.
eshakti.com displays beautiful designed items. I ordered a dress from eShakti and was very disappointed and dissatisfied with the overall quality of the dress. The dress was poorly made and the fabric was cheap. The site displays satisfying customer’s comments; which are not true, company probably made them up. I will not order anything from them. From a dissatisfied customer from Maryland.
no customer service
Eshakti has a beautiful alluring website, so much so that I attempted (on 3 occasions) to order clothing from them. Simple articles, mostly empire waist, kimono sleeve fare. Even though I gave them excellent measurements, the clothing arrived 3 to 4 sizes too big, with an empire waist cutting across by bust line (in one instance). All in all I spent a...
Read full review of eShakti and 15 comments
Recent comments about eShakti company
return policy
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