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The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
ITT ControlsGe safety valves/purchase order

We have received offer from itt in june last year. Just because of lead time they have offered. We decided to use their proposal. Our client bp, was asking for the best delivery of valve. We have been awarded with order and sent our po to itt who asked for prepayment (16k eur). We paid next day and later on starting to chase our order and were informed that lead time has changed from 8 weeks to 35 weeks and cannot be improved. Very poor and rude responses from sales who even do not mentioned his name when reply. 1 year passed since order was placed with this supplier and nothing ready yet. When my sale specialist was trying to check regarding certificates and ask him several questions, his response shocked all our team, see below!
*are you going to send us emails the whole day?
Dont waste our time with your procurement nonsence...*

After I tried to contact their manager (I had no idea that there is one man only in company), and mentioned that I will report this incident, I received another rude response which is beyond all business ethics

*report what ever you want

We will also block your access*

Such companies shouldn't exist in oil& gas business. Please start investigation and take legal action against itt controls...

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RESOLVED

Supplier has promised to make our PO ready for collection by end of this month (June'18)

Responses

  • Vi
    Vinu John Jun 24, 2019

    Whether all Netherlands companies are Like this.. in 2015 one company named Adesso Valve BV took almost 103050 Euro from us for one order and that company closed, now am trying to search for some famous brands in internet this ITT control website is showing on the top... surprising i think they are paying google for this service

    because this company is from Netherlands i have checked in complaintsboard websit.. yes here it is.. lots of complaints like before i experienced with Piet Hofman and One Mr. Arjen also in Adesso Valve both were doing fraud we lost all money..we haven't rcvd any single piece of valve.

    Guys please take care when you dealing with Netherlands companies do not transfer payment in advance...

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