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Casper's Co
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Casper's Co
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5 complaints
1 resolved 4 unresolved
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K
7:40 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ran through the drive-through for a Sausage Egg and cheese breakfast meal with a small drink. The price of the meal states $6.79, but when I get to the window I am charged $8.70. When I questioned why I was charged so much the young lady said "I don't know I just started" then walked away. The next lady came to the window with track marks on her arms and I...

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S
11:54 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to the Seffner McDonald's in Seffner FL Last night about 645p. I ordered food that cost about $31.00 One of the sandwiches I ordered was a Big Mac extra Mac Sauce. I checked my food at the checkout window and the sandwich had NO mac sauce, I politely said the young girl working the window this sandwich has no mac sauce and it was suppose to have...

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L
7:26 pm EDT

Casper's Co - Management

On Wednesday about 12:30am I called the Causeway McDonald's in Brandon FL to inform them of my messed up order I received. First, My call was answered very rudely as if I was interrupting something. Then the manager Sharon? Or Shannon? Told me I needed to bring my receipt to the store. When I stated I never received one, she said well there's nothing they can do for me without it. When I asked to speak with a manager she told me she was one and what else do I need. I told her I will be filing a complaint, as she hung up the phone I clearly heard her say "whatever nigger" I am extremely upset by this and I demand something to be done asap! Also thinking about legal action.

Desired outcome: Manager to be terminated

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K
7:05 pm EDT

Casper's Co - Unethical Manager Behavior

To whom it may concern, today June 21, 2021 at around 18:15-18:30, I ordered One 10 piece meal with a drink up charge for a Mocha Frappe, A Deluxe Crispy Chicken Sandwhich and a double quarter ponder. I pulled up to the first window and paid and I didn't receive a receipt. I Proceeded to the second window where I was not greeted instead I was asked what my order was. I repeated the order then an employee handed me bag of food but no drink. So she asked us what we were waiting for and we responded with our drink. She told us pull up for the drink. The pulled the next car then two more cars (I believe) pulled off. So we backed up and asked for a drink. The other emplued then began to converse about us pulling up. One employee even stated " Who drinks coffee in the afternoon anyway" So I then requested my money back. The manager approaches the window and ask us AGAIN what our ordered was and what the problem was. We repeated our ordered and then requested our money back again. She walks off comes back some time later and hands us the money rolled up with the receipt. We take the money and then she drops the change on the ground and closes the window. She didn't not apologize or show any concern about the change dropping.

Desired outcome: Something must be done because the employees feel as though it’s ok to act the way they do because the manager acts the same way.

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E
11:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Casper's Co - threatens disabled man with jail

I have had problems with caspers mcdonalds, the first one being at the mcdonalds on bush blvd, in tampa fl across from bush gardens, I went in to the store and was not permitted to use the restrooms as they were closed but the store was still selling food, as this is a health and safety issue, so I could not go to the bathroom or wash my hands before I was going to eat there and was offer no other choice when I asked management... So I left to go else where, yesterday 5-19-09 I went to a caspers mcdonalds in valrico fl off of hwy 60 and valrico road for lunch with my son, when I pulled up through drive through, I told them I would have to pay 1/2 cash and half debit as I only had so much money on me and my debit card... I was told by the manger that they could not do that... Is mcdonalds manger not smart enough to split to order? Guess not, as I left with no food and mcdonalds did not get my money "bad business" so I contacted caspers mcdonalds headquaters 813-287-2231 and they couldent give me any one to talk to after the 3rd time I was put on to vice president of friendly services bob conigliaro {spelling might be wrong} this man ask me "what do you want me to do about it make your car payment for you" these were the words he used... I can not even think some one thats a v.P. Of caspers mcdonalds would say such a thing, I explaned I was a disabled person and I would contact the ada, and he said we are done with you and hung up! I recalled caspers headquarters and told the person I dident think her bosses smart # coments were in order, she said you dont have to talk to me like that, I dident say any thing wrong to her just explaning that her boss had made smart # remarks to me after a few min. Bob the vice president came back on the phone and told me, if I called this # one more time he would reverse trace my call and I would be arrested for harrassment, all I was trying to do was make upper management aware of how there v.P. Of friendly services was treating people, very bad! If you have had problems with caspers mcdonalds eather with them having no restrooms to used while the store is open or upper management being rude and making uncalled coments to you please report them! As this is not a friendly company and they are breaking the heath and safty code by having no place to wash your hands or go to the restroom... This company makes millions of dollars off of people like you and me and is one of the largest mcdonalds out there or at least in fla as they have 51 stores, please take the time to report this company caspers mcdonalds if you have been done wrong by them... Thank you, eric... Plant city fl

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The complaint has been investigated and resolved to the customer’s satisfaction.

1 comment
W
Nov 13, 2011 1:05 am EST
Verified customer This comment was posted by a verified customer. Learn more

I was an employee and now i have been the subject of racisim. I quit because they cut my hours for no reason; When i was hired again i was told it was a statement to not hire me again. "It was a female employee that was atracted to me so they cut my hours and defamed me, becasu of it. I plan discussing the details after a hearing is conducted on the store.

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Phone number

1 813-287-2231
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