This review was posted by
a verified customer
Verified customer

I ordered Rose Gold UrBeats on May 14th and received them May 27th, I would have been fine with this time waiting had I got what I ordered.They sent me the wrong color. I am furious as I have emailed them multiple times with no response and they claim that it's "their goal to respond in 24 hours" when it's been two days. I am so unbelievably ticked off because I ordered them before my flight on June 13th, and I'm leaving for practically the whole summer, and if I have to wait all this time for them not to come when I need them most I'm so going to be so annoyed. I thought their customer service was good, but it's not and this was a waste of my money. Pretty sure this is the last me or any of my family or friends are ordering from here if this does not get fixed. This is their product and you would expect them to at LEAST be able to sell it correctly.


Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem