SUBMIT A COMPLAINT

[Resolved] iTalkbroadband

5
S Sep 05, 2018

IT261154

after joining the company for the promise of high speed broadband at reasonable price i have yet to get any decent reception. initially the router failed to work or only worked intermittently and i have been told this morning that it was only registered as a complaint a month after it was raised, two months after complaining received a new router, the speed of service now fluctuates between 0.3 and 1.48mbs, shockingly slow, dial-up speeds. i was told the engineers will take at least another five days to look at it as a new problem. i was offered compensation of £11.50 for no seervice. this company is a joke i use the internet for study and to keep in touch as i work away from home as well as the usual streaming, etc. this is costing me money and education. i will give you four days to sort it then i will take it further including sueing you for loss of business.

  • iTalk Affiliate Telecommunications's response · Nov 14, 2019

    Hi there,

    This is certainly not the service we want you to be receiving. If you are continued to experience these issues, we want to get this fixed for you as soon as possible. Therefore, I kindly ask that you contact us on 0333 210 4290 or email us your details at [email protected]

    Kind regards,
    Alicia

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

Post your comment