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Island Recreational Customer Service

Island Recreational Inc.

1059 Hicksville Road
Massapequa
New York
United States - 11758

Customer Support Phone Numbers

Mon9:00 AM - 9:00 PM
Tue9:00 AM - 9:00 PM
Wed9:00 AM - 9:00 PM
Thu9:00 AM - 9:00 PM
Fri9:00 AM - 9:00 PM
Sat9:00 AM - 9:00 PM
Sun9:00 AM - 6:00 PM
Plus

Island Recreational Complaints & Reviews

Island Recreational / blue torrent pool heat pump

St
Sep 01, 2019

Island RecreationalI would give them zero stars if possible. It is my opinion that this is a disreputable company and handles customer problems abysmally. I bought a pool heat pump in May from Island recreational in Medford- a pool supply company. It was delivered in June and was dead on arrival. The company...

Island Recreational / variable in ground 3hp pool pump

Th
Jul 07, 2019

Issue with 3hp variable speed pump under warranty. Pump could not be fixed. They were to replace pump but didn't have a 3hp pump so gave. Us a loaner 2hp pump. Said the 3hp pump would be in in mid june 2019. Since we dropped pump off the 26th of may we agreed. Been to store 3 times to...

Island Recreational / pool purchase

An
Feb 15, 2018

Must read this review before shopping here... I went to island recreational to purchase a pool. I picked out the pool I wanted, liner, pump, etc. On the day the pool arrived and was being installed, I noticed that is wasn't the pool I ordered, nor the pump, I called and they assured me the...

Island Recreational / they sent me wrong pool and didn't inform me about it in advance

00
Aug 28, 2015

I have ordered discounted pool from the company Island Recreational. I paid for the order and delivery, but it turned out that the order was already unavailable. The seller without my agreement sent me wrong pool and decided to make a gift for me and informed that I would get free pool...

Island Recreational / pools are from asia china

Is

I was told by the Island WRECK rep (as one customer called them) that they get their pools from Asia/ China! Is that safe for us considering they don't have the same regulation/standards we do. I won't buy our new pool liner, not sure what could be in the liner material! Beside...

Island Recreational / worst business practice

Do

I purchased a pool from Island Recreational, 61 E. Sunrise Highway, and Lindenhurst, NY 11757. They required a $100 deposit to hold the price which I have paid by check and they also required you to join their VIP Shoppers Club Agreement for $100 which is applied to this VIP...

Island Recreational / igotjipped

Ig

Worse than organized crime. Charge for work not provided, Falsify documents like professional con artists. Stay away from this company, unless you don’t mind unsavory characters coming to your home or near you family. They hire sub contractors with no background check. My pool lady not...

Island Recreational / solar panels

Iw

We fell for the solar panel deal. Did you? We are still waiting, almost 2 years after we bought the system. There contract says they can cancel anytime the rebate goes lower. However, if you are like us, you didn't have the panels installed because Island Recreational FAILED to...

Island Recreational / speck e90-1 above ground pool pump

Ri

I purchased a speck E90-1 above ground pump that was advertised as a 1.5 HP which turned out to be a .75 HP. Island Rec just put a 1.5 HP sticker on it and sold it for a higher price. I found out by accident as I had a problem with it a few years after purchasing, and measured the flow...

Island Recreational / rip off on pool

Jo

I bought a pool from them and the pool was installed by Champlain a company they Hired to install the pool. Within the first season the side walls blew out cause the pool was not properly install with the center straps that hold the pool together. Dealing with the management was a...

Island Recreational / fraudulent charges and unauthorized use of my credit card!

I have been a member of Island Recreation for twenty years and have always been telling others about the great deals for members. You are charged $100 for a membership per year and you receive $110 of "Credit Checks" to be used throwout the membership year. Your charge card i...

Island Recreational / the worst business practice that I have ever seen

Do

I purchased a pool from Island Recreational, 61 E. Sunrise Highway, and Lindenhurst, NY 11757. They required a $100 deposit to hold the price which I have paid by check and they also required you to join their VIP Shoppers Club Agreement for $100 which is applied to this VIP...