Menu
CB Travel and Vacations InTown Suites 5649 Lowery Rd, Norfolk, VA, 23502, US
InTown Suites company logo
InTown Suites
reviews & complaints
InTown Suites company logo

InTown Suites

5649 Lowery Rd, Norfolk, VA, 23502, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
ComplaintsBoard
T
1:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
InTown Suites has left an official reply on this complaint.

InTown Suites - Theft of package

I would like to file a theft complaint with your manager and the employee at the front desk. They stole a package from me after I moved out of the hotel. I had a package shipped to them accidentally. I went to pick the package up three days after it was delivered. They informed me they did not have a package. I showed them the delivery information saying it was signed and left at the front desk. The manager came out and said she thought I was on vacation so she returned the package the next day. When I spoke with the USPS office they informed me they did not receive a package back from them and their system states that it was left at the front desk. The manager never contacted me to inform me that the package was delivered to them and that they returned it. They have my personal information. The package was last seen with them. Shortly afterward, at approximately 1300, I checked for the second package and saw that it was delivered and they signed for it again. But they never contacted me. I went to the office and the host acted as if she did not receive a package until I showed her the delivery time. She then gave me attitude and gave me my package. My first package has not been retrieved as of yet and the post-off isn't showing any record of it being returned.

Desired outcome: Fired & I want my money back for my package.

Read full review of InTown Suites
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.