InTown Suites review: Room issues / roaches

hello me and my boyfriend traveled from Chicago to Orlando to go to our original hotel that was university road. when we arrived, we were told by the front desk that our reservations were cancelled but we received a texted confirming our booking then we had to go to another intown suite on major road. we arrive paid 750 for 11 days only to be met with a dirty room, the smell of cigarettes, people arguing, and roaches. we stood in another hotel on the weekend because the front desk was out of service over the weekend. as soon as Monday hit we asked for a refund and was told wed have to wait for corporate to review our complaint / refund request. after a month of hearing nothing we were give 50 dollar out of 750 that was spent that we were suppose to get refund. they basically robbed us when we didn't even stay in the room for the amount intended. we spent 500 plus the 750 from having to get the new intown suite for them inconvenience us. on top of that look for another hotel resulting in another 600 dollars spent. we want a refund asap. i can email photos of the rooms condition and finding of the roaches in the room We incurred a total loss of $1,856, which included the cost of a hotel we had to pay for after being left stranded on University. Additionally, we were given a room on Major Rd that was roach-infested and unsanitary, forcing us to secure another hotel due to the unacceptable conditions. Factoring in the cost of cleaning supplies purchased to address the filthy environment upon closer inspection, our expenses amounted to $1,876.