Menu
Write a review
File a complaint
InTown Suites

InTown Suites review: Room assigned being dangerous and unhealthy. I need to evacuate due to health concerns.

M
Author of the review
11:13 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.

My name is Juan Antonio Bernabeu and my phone number is [protected].
I recently have to come to San Antonio due to my new job/occupation here. When I reserved this room (313 at In-Town Suites) I was told that it was a clean room in good conditions, upon arrival I noticed that the door located from the bedroom to the bathroom was in very bad conditions. Both side panels have literally felt apart and every time the door is open more of the door more of the panels come undone. In addition, there is a substantial amount of mold in the joints between the bathtub and the bathroom doors. I tried to clean it, but there is just no way I can do it. The extractor in the restroom is extremely dirty and is not working. There are flies dead and their bodies are hanging. The toilet bowl is dirty as well. Again, I tried cleaning it, but I am 51 and my lungs are not longer that great. In addition, when I rented the place I was told that this room had fast speed connection. This is not correct. The speed in the room is less than 5 mbps which is not a "high speed" connection as described by state guidelines and other descriptions.

Desired outcome: I am leaving on Saturday, June 12 at 10:00 am. I would like to be refund it for the days I will not be using this room anymore. I have had to rent another location that meet my needs of cleanliness.

View 0 more photos
InTown Suites response
Dec 28, 2023 1:49 pm UTC
InTown Suites customer support contacts
Address

2727 Paces Ferry Rd SE # 2-1200, Atlanta, GA, 30339, US

Website

intownsuites.com

File a complaint Write a review
View all InTown Suites contacts
This platform is external and InTown Suites is able to assist on our internal customer concerns platform located at www.intownsuites.com, customer feedback form at the bottom of the page. All concerns are acknowledged and responded to within 72 business hours. Anything that requires immediate attention will be handled by the manager on duty at the property.
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More InTown Suites reviews & complaints

InTown Suites - Drug Dealing & Slow High Speed internet Access
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
InTown Suites - Sexual Harassment and retailation
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
InTown Suites - Arrogant employees 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
InTown Suites - The tenants seem to rule the roost!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
InTown Suites - Extended stay
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
InTown Suites - Iggnorant staff and even worst management
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
InTown Suites - Hotel Stay
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all InTown Suites reviews and complaints
  1. InTown Suites Contacts

  2. InTown Suites phone numbers
    Click up if you have successfully reached InTown Suites by calling +1 (800) 553-9338 phone number 0 0 users reported that they have successfully reached InTown Suites by calling +1 (800) 553-9338 phone number Click down if you have unsuccessfully reached InTown Suites by calling +1 (800) 553-9338 phone number 2 2 users reported that they have UNsuccessfully reached InTown Suites by calling +1 (800) 553-9338 phone number
    Customer Service
    Click up if you have successfully reached InTown Suites by calling +1 (800) 769-1670 phone number 0 0 users reported that they have successfully reached InTown Suites by calling +1 (800) 769-1670 phone number Click down if you have unsuccessfully reached InTown Suites by calling +1 (800) 769-1670 phone number 2 2 users reported that they have UNsuccessfully reached InTown Suites by calling +1 (800) 769-1670 phone number
    Guest Services
  3. InTown Suites emails
  4. InTown Suites address
    2727 Paces Ferry Rd SE # 2-1200, Atlanta, Georgia, 30339, United States
  5. InTown Suites social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 29, 2026
  7. View all InTown Suites contacts