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InTown Suites

InTown Suites review: Floating general manager

C
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11:46 am UTC
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I was at the office today Saturday August 28th by 1 p.m. and nobody was there this happens every Saturday. Well today the floating general manager was there and he wasn't there earlier so I could pay. He got there about 230 245. He said that I had pay to 319.00 because I was late. When I said I was there earlier he said pay or get out. So I paid it. He was very rude and I've been a guess here since April and have always paid my rent on time. The last time the floating general manager was there. I told him there was water coming back in my room from the air conditioner and it was making me sick. He said you'll have to move out instead of offering to get maintenance to fix it. I ended up with pneumonia and my bf and I missed a week of work which cost us over 1000.00. Finally when I seen james the maintenance man and told him he fixed it right away. Which was 2 weeks later when I finally couldn't take it anymore and told him because I was scared I was going to get evicted for something that was out of my control. If I want back to that manager. I don't like the way he treats me and acts very racist. I'm a very good tenant. I'm always on time with my rent. Very quiet and I follow all the rules. I don't deserve this treatment. I don't understand why the general manager acts like he hates his job and is still here. I've seen him yelling at other tenants and even took their chair they were using to sit outside when they went in he took off with them and put them in a storage room. I don't understand I thought this was a professional business. The staff doesn't act like that. His name was Maxwell the third. African American about 6 foot. This happened at the into suites in matthews stallings in north Carolina. Thank you for your time. Sincerely, your intown suites tenant.

Desired outcome: To treat guests with respect or to go to another location location and I would like to rema

InTown Suites response
Jan 10, 2024 11:42 am UTC
InTown Suites customer support contacts
Address

2727 Paces Ferry Rd SE # 2-1200, Atlanta, GA, 30339, US

Website

intownsuites.com

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Thank you for choosing InTown Suites. To resolve all guest concerns, contact us directly at www.InTownSuites.com, at the bottom of the page click “Customer Feedback Form” and complete the template. You can add photos and videos if needed. Be sure to check your “spam folder” as many responses are delivered after sending/responding. Responses are sent within 72 business hours of receipt. If it is an emergency please contact the manager on duty at your property.
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