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InTown Suites

InTown Suites review: Dangerous lack of privacy

J
Author of the review
1:20 am UTC
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Charles the head maintenance person simply walked into my room without knocking when there was no maintenance issue. He then asked to see my key card and began rifling through my things until he found it. He then inexplicably asked me questions about if the key worked in an accusing tone as if I were there without paying. He saw the receipts immediately below the key card! There is no excuse for this and I am told this method of entry is illegal under Texas law. If anyone chooses to stay at the Houston Kuykendahl location, be aware that this could happen to you as well. The rest of the staff is very professional but I feel they are bullied by this Charles character. Again all should be aware of this during check in.

Desired outcome: Disciplinary action for Charles McAfee

InTown Suites response
Jan 10, 2024 11:49 am UTC
InTown Suites customer support contacts
Address

2727 Paces Ferry Rd SE # 2-1200, Atlanta, GA, 30339, US

Website

intownsuites.com

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Thank you for choosing InTown Suites. To resolve all guest concerns, contact us directly at www.InTownSuites.com, at the bottom of the page click “Customer Feedback Form” and complete the template. You can add photos and videos if needed. Be sure to check your “spam folder” as many responses are delivered after sending/responding. Responses are sent within 72 business hours of receipt. If it is an emergency please contact the manager on duty at your property.
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