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Intex Recreation Corporation Customer Service

133 Reviews

Intex Recreation Corporation

Dept. 1665 Hughes Way
Long Beach
United States - 90810

Customer Support Phone Numbers

+1 800 234 6839(United States)
15 9
+852 28 270 000(Hong Kong)
2 0
+852 23 118 200(Hong Kong)
1 0
Mon8:30 AM - 5:00 PM
Tue8:30 AM - 5:00 PM
Wed8:30 AM - 5:00 PM
Thu8:30 AM - 5:00 PM
Fri8:30 AM - 5:00 PM
Hong Kong
Intex Development Company, 9/F Everbright Centre, 108 Gloucester Road, WanChai, Hong Kong

Intex Recreation Corporation Complaints & Reviews

Intex Recreation Corporation / loungers

Angela Mongovius on Aug 6, 2018

We are on our 2nd intex pool. Next year we are purchasing a new one. Our set of recliners floats we bought last year ripped at the arm seams. We ducked it up and bought two more as we find them comfortable. The two new ones just purchased this year st Walmart BOTH same thing on the seam left...

Intex Recreation Corporation / pump

Melinda wragge on Jul 31, 2018

The propeller shaft support fins broke and jammed propeller giving pump failure had to take apart and super glue fins back on pool has only been up a month and a half this piece is the top bracket of the pump that supports the output shaft and propeller of the drive motor one fin broke...

Intex Recreation Corporation / poor customer service

Mdray on Jul 25, 2018

I spoke to a women to find out what parts I needed to fix my intex pump. She provides me with the product numbers and told me to order online. I did so only to receive the wrong product. Called them to rectify the problem for them to say it's my fault I ordered the wrong products. I wa...

Intex Recreation Corporation / intex 10' easy set pool

Melissa82 on Jul 16, 2018

I bought this pool a few weeks ago and am just now having time to write this. I took the pool and parts of the filter out of the box and threw the box away since it was trash day the next morning. I laid the tarp and rounded out the pool. It got to dark so I went inside and was planning on...

Intex / dura beam dream lux airbed premium pillow top

Intex air mattress on Jul 12, 2018

I purchased an Intex queen air mattress several times each time after two months it either deflates for an unknown reason or has a tiny whole I use the patch provided only to figure out it offers no help it either doesn't stick or pops off this air mattress I've purchased just recently ha...

Intex Corp / titanium electrode for 16 in sand saltwater filter

Ashleycombs on Jul 10, 2018

This part is made poorly and only lasts 4 months and Intex won't help. This is the third season with my pool and I have had to buy 2 electrodes. They are not cheap, I've spent $180 in less than a year on this part. They only give a 90 day warranty on parts but apparently make parts that...

Intex Recreation Corporation / intex pure spa

DawnCloyd on Jun 30, 2018

We have only had are spa a month and a half. And we just had r third seam come lose on the tub. The air is now not staying at the right level. Very disappointed and will never tell any one to buy one. We called the store that we bought it at. And they pushed it off to you. I'm sure u will...

Intex Recreation Corporation / metal frame pool liner

doug strand on Jun 14, 2018

Bought a replacement pool liner from intex for a 10x30" pool..defective from the box. split seams all around. ordered another liner this summer.06-06-18 ...also split from the box. Called customer service four times..spent an hour each time on hold ..never to get thru! sent an email..which wa...

Intex Corp / customer service for online orders

Haley Ree on Jun 13, 2018

Placed an online order for conversion parts. The order was cancelled because my husband could not answer his cell at work. They said phone number was invalid. So product did not arrive for 10yr old birthday party. I will never do business with Intex again. I even spoke with manager who...

Intex Recreation Corporation / intex pool/supplies

Mantalena Tina Klemmer on May 28, 2018

I brought an Intex 18 foot pool last year. I had 2 holes to patch. Not a big deal. Love the pool. My issue is that the filters are to last 2 weeks. Since last week I have went thru about 8. I even take them out and clean them. I am very maticulas with taking care of my pool. Even all the...

Intex Recreation Corporation / intex 15' blowup ring pool

EliseAnne on May 25, 2018

I live in RI. We only get to use our pool June-August. We take our pool down every season, so it is a little bit of a pain, but the kids love it. So we do it every year. Our first intex pool lasted 3 years, I purchased it on Amazon. I raved about it to friends, because it had lasted so...

Intex Recreation Corporation / intex heater

Des Osullivan on May 23, 2018

Your question(s) I am from the uk a we were given a brand new, never used intex pool water heater, sealed in original box. The date they received it 08.07.2015 (unopened till 20.05 2018) we got this out for the first time this week 20.05.2018 and within 24 hrs the rcd had melted without...

Intex Spas Corp. / intex purespa ssp-h-10-s

Sharon Gay Rossiter on Oct 27, 2017

I purchased a 4 person Intex PureSpa tm SSP-H-10-2 which has not lasted even a full year before problems have occurred. It seems that if anything goes wrong after a year you get no satisfaction at all from this company. I actually had problems before a full year of use (I purchased in...

Intex Corp / 2017 24ft round above ground pool - liner and upright supports

ufmbagrad on Aug 30, 2017

Pool seemed easy enough to erect and all of the parts were there. The issue is within days lots of little pin hole leaks started to appear. To make matters worse it seemed like many were along a single path which gave me more of the impression that the vinyl liner along the section had...

Intex Recreation / solar pool cover

evlon on Aug 4, 2017

my Order date was 7/29/2017 I had purchased a solar pool cover on my invoice is stated a 9 ft by 18 ft pool solar cover item # 19957, I did not receive that size instead i got a 15 ft round solar pool cover that i cannot use. when I called the company x2 they were not able to help me I wa...

Intex Recreation / intex pool pump 633t

MarkEllis on Jul 25, 2017

I bought a 22 foot round by 52 inch high pool with pump 633T from local Walmart. The pump was missing a clamp/retainer and black round O-ring under the bottom of the pump. When the water was turned on at the pool to circulate through the pump and filter the pump/filter started leaking...

Intex Purespa.. Hot Tub Spa / bad impeller design error e-90

realdealkim on Jul 20, 2017

Intex sucks! We kept getting an error E-90... heat and no filteration was working on our intex hot tub spa at all!...They want that 290.00 for a new control base..when its a 5 cent plastic or possible ceramic shaft that kept breaking. You turn the whole unit upside down and the...

Intex Recreation / missing orders

butternut on Jul 10, 2017

I have ordered parts from Intex for my above ground pool 3 times. Every time my order has either had the wring parts sent or missing part if the order. I have had to cancel my kids birthday pool party 2 years in a row because of order was missed up by them. They could correct the mistake...

Intex Pools / ladder

Nathaliem24 on Jun 13, 2017

I bought a intex pool 15 by 48 and we had just finished putting the ladder together and I went to get into the pool and the ladder which is made of mostly plastic material also no platform to turn around got down to the 3rd step ladder wobbled I slipped and fell backwards into pool .Ended...

Intex Pools / no restrainer straps

huntersmom32 on Jun 13, 2017

I purchased a 24 x 12 x 52 Intex Rect pool at the end of last year. I did not put it up then I waited till this year. I opened the box and all of the restrainer straps are missing. I called Customer service to buy them because i really need them and they are out of stock for 2-3 week...