Intercapeticket service

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a verified customer
Verified customer

I booked a return ticket for my mother that was to leave on Monday 6 November 2017 from East London to Johannesburg and return on 9 November 2017. When she was trying to board the bus this afternoon at Shell Ultra city back to East London, shr was told that she was not suppose to board there but at Johannesburg station and therefore the bus left her there. This is so strange to me as this is not the first time that i booked a ticket for Johannesburg but used the Shell Ultra City/ Midrand station when boarding back. I now had to pay a penalty fee of R156 to change the ticket to the following day of which i feel it was very unfair. I have used Intercape for years and is the only one that i trusted and used. Very much dissatisfied and disappointed.

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