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Intercape  - I missed my bus but t&cs on the ticket do not state my ticket will be forfeited

S
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3:10 pm
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On the 5 march 2017 I missed my bus which the departure time was 21:50 and by that time I was there I only failed to be at the station 30 min before departure, and I called the call center for assistance to reschedule my ticket, if the is any penalties I can pay them, instead I was told my ticket is forfeited which is not the t&cs on the ticket I signed for. Now the company they want me to 100% again for a new booking.

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4 comments
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S
Feb 16, 2021 3:10 pm

This happened to me just now and I'm very upset that in this age and time the bus company has no alternative for such instances, a fine or penalty for missing a bus at least will surface

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N
Dec 18, 2020 3:10 pm

I'm also dissapointed at in ntercape I was at the parkstation on time just not 30 min before the bus was gone. I had to book another bus for my daughter just yesterday for 18:30 earlier one was 13:30. At 18:45the bus was still at park station. There's no consistency. Only day light robbery

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D
Aug 10, 2018 3:10 pm

This has also happened to me recently. I am really troubled that a bus company can not either refund less a charge or reschedule at least add a fine

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O
Mar 28, 2017 3:10 pm

Same thing that happened to.me with intercape its a day light robbery

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242 complaints
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(added by reviewer)
Corner of Staal & Research Roads, South Africa
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