The complaint has been investigated and
resolved to the customer's satisfaction
Iberiamissed connection

I missed a connection due to a late flight with Iberia and as they weren't willing to compensate me I've taken the matter to court. I provide the details I submitted on my court claim below. If anyone has a similar issue or can help me I'd be keen to hear from you.

On 17/1/2008 I bought a return flight from
london-montevideo via madrid for 13.2.08 on The documentation + website
showed all flights were on Iberia. As
advised by Heathrow check-in staff I checked-
in bags from Heathrow to Madrid. Due to late
departure of Heathrow-Madrid flight IB 7447
I missed connection to Montevideo which was
very stressful + exacerbated by staff on
IB7447 being unhelpful and there being no
Iberia staff in the arrival lounge to help
decide what to do with my bags that needed
to be collected and re-checked in. There was
not another direct flight for some days so I
had to cancel my holiday, stay overnight in
Madrid and return to London in the morning,
getting no sleep. My claim is for £250
compensation for distress, inconvenience and
ruining of my holiday. The claimant claims
interest under section 69 of the County
Courts Act 1984 at the rate of 8% a year
from 13.2.08-3.1.09 of £? and also interest
at the same rate up to the date of judgment
or earlier payment at a daily rate

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