The complaint has been investigated and
resolved to the customer's satisfactionResolved Hydroponics.eu — Very Bad Service
resolved to the customer's satisfaction
I have sent three emails after submitting an order with Hydroponics.eu requesting they cancel my order due to an extremely slow and unorganised service, one to [protected]@hydroponics.eu, one to [protected]@hydroponics.eu and another to [protected]@hydroponics.eu stating that I want to cancel my order with you due to the dodgy service they are offering.
I placed the order on the 14/08/2009 @ 9.39 with the impression that it would only be a few days to delivery which the site offers supposably ----- "With our DHL express delivery you receive your parcel within 2-3 days", which was the reason I placed my order with them.
It is now the 01/09/2009 and today I recieve an email stating that my order will be shipped in 5-6 working days which I dont want.
I have also made dozens of calls to the so called helpline that seems to be busy all the time regardless of what time you ring..
The complaint has been investigated and resolved to the customer's satisfaction.