CB Travel and Vacations Hyatt

Hyatt review: Unilateral cancellation by hyatt & the most disgusting way it was handled by the manager charlie rubalcava at the hyatt regency lax

Nyvrem Demalam of Cape Town, ZA

Dec 30, 2023 2:09 am EST

Verified customer

Featured review

Booking,com confirmation number: 3881.443.552 hyatt regency los angeles international airport sun 12 nov – mon 13 novlos angeles really disappointing experience that requires a senior to take charge of: with a confirmed booking ~ checked at the time of the following event with booking.Com ~ the hyatt manager spoke to booking.Com and told her that they [hyatt] had cancelled the reservation - unilaterally. Before that, the manager, charlie rubalcava treated the situation as what was arguably the worst customer service experience i've had in 40 years of high end travel especially when he told me to leave the hotel and ignored a polite request for any suggestions as to how i could avoid sleeping on the street ! the incredible rudeness was topped off when i asked for a piece of paper to jot down some notes, he told me that they "didn't have" any. I took a blank card key cover from the desk and he responded by calling security who proceeded to throw me out of the hotel around midnight. I managed to explain the situation to security and they allowed me to stay in a common area to try find an alternative place to sleep, if charlie rubalcava represents the company in any way, hyatt should probably be avoided !

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