Hyatt
reviews and complaints

Last November I stayed at the Hyatt Regency in Mumbai. The staff must be on commission and enticed into theft. Not only was my credit card info stolen, then used 8, 000 miles away they also ran a charge for Approx 500USD at the bar that was not mine (Within the hotel). Several emails later I am still being send on a goose chase. I have stayed there in the past, and it was always a fight to get the set rate we agreed on. They must be on commission for what ever they can over charge for. Off subject; the Buffet is terrible, They rent out the pool area for LOUD local weddings and make it "off limits to the paying guest without informing you before booking. This place in no way is 5 star. Best select another hotel in the area.

I am writing to bring to your attention a serious issue with the Hyatt Regency St. Louis at The Arch, this Hyatt lacks the proper security, safety and customer service, that customers should be receiving from a Hyatt property. On the 18th of April my wife and I stayed at The Arch were her purse was stolen by one of the associates.
Upon checkout we requested the Bell-hop station for assistance with our luggage. I trusted the Bell-hop to load all our luggage, he either intentionally or unintentionally failed to load my wife's other purse onto the cart. We did not notice the purse was missing until we arrived home. We immediately called the Hyatt to attempt to retrieve the purse and was routed to house cleaning. The house cleaning associate informed us that no purse has been returned to lost and found and then they preceded to have the room check to see if the purse was still in the room, which it wasn't. At that time, I asked if I should file a police report for the stolen purse and the associate said no, call tomorrow and speak with security, the purse might be returned by then and if not they will assist you. I called the following day and spoke to an associate and learned that the purse hadn't been returned and that they were going to do an investigation, I asked again should I file a police report and the answer was no, it may take a couple days for the purse to be turned in and in the meantime we will investigate. I was finally able to get in contact with director of security and I learned that I was the main focus of the investigation, as if I was the criminal, instead of the bell-hop, cleaning staff or another associates that may have access to the hotel room, at that time I filed the police report, which basically has gone nowhere as well.
From the very beginning of this incident I have been misguided by Hyatt associates, delayed by Hyatt associates, and even lied to by Hyatt associates. The first associate should have said, please file a police report right away. I even started to think that the security director is intentionally trying to delay the process, as for being lied to, I called the Consumer Affairs phone number to get your mailing address to mail this letter and they provide me the Consumer Affairs Omaha mailing address.

I am a frequent travel domestically and internationally for work and pleasure and I have never had any problems in the past, I thought it was a fluke, until I recently learned that my wife's uncle has a lawsuit against a Hyatt in NY for items stolen from his room, after that I did some investigation online and it appears that the Hyatt has issues with associates stealing from their customers.
I am asking for your assistance in helping me resolve this issue, I hope to hear back from you and/or your staff about this incident. I can be reached by phone at (443) ###-#### at any time or by email at #####@msn.com . If you can not provide assistance, you leave me with no other choice but to escalate this issue, which would be unfortunate, because I am certain this can be resolved at The Arch.

Sincerely,
Jason
&
Agustina

When checking into our suites at the hotel we were told that the breakfasts were included in our stay from the front desk clerk, Claire. We called down to verify this as well, being that we had 14 people between our 2 double room suites. They were on speaker phone and we were assured that the breakfast was included. After 4 days I went and put cash down on the account and asked why we were being billed for breakfast and was told that it wasn't included. The front desk clerk was there and told the manager on duty that it was her mistake and he said that it was going to be taken care of. The next morning I was told from that same manager that Claire speaks fluent French and misunderstood. And that he wasn't taking anything off the bill. At this point the refrigerator in our room wasn't working, the knobs for the light switch in the suite wasn't there, and in the other suite they have gone for 3 days without air conditioning. This hotel has done nothing but take ALL my money, give us a room that wasn't ready to be stayed in and lied to us to get more money out of us by telling us breakfasts were included and billing us for them knowing we can't uneat what we have already consumed... so now if you are considering staying at this hotel... this twice before you do... you may end up having the same issues.

We also will submit this last post to make it evidently clear that 3B Wireless has never been or will be a client of our company so, therefore they would not have knowledge of any of our business operations. His claims were that we are a residence and we make it evident that our office is in our beach house residence by the google map we post on the contact us page on our website as we always have. His other complaint was that we charge a set up fee. I personally make it clear from the first phone call that we charge for our services. He also stated for people to ask for references. I offer everyone references and everyone is welcome to check our references which only reinforces the absolute effectiveness and legitimacy of our company. I offered him retail store owner references or store owner's whose businesses we launched and are very profitable and successful and anyone can call them and even google earth their locations. He never would inquire on references we insistently offered to him. His agenda seems to be very clear because he is posting a complaint when he never paid us to become a client and after research we discovered he has a small distributor website which we are distributors so, it is evident he is a would be competitor. This is the last response to this complaint which holds no merit because Mr. Masudi never paid us for our services and that means he never signed with our company so, therefore does not have any knowledge or experience to speak of with our company and we have nothing but, retail store owners nationwide whose businesses we launched as our references.

recently stayed at your hotel in Jacksonville Florida and I valeted my vehicle, I left that evening to purchase food and returned my vehicle to valet that evening. I checked out that morning. My passenger and drivers doors opened for me and my luggage loaded. I drove 30 minutes and pulled over for gas. I returned from the attendant cashier and got a look at my front hood and noticed a 4 inch scratch and dent on my vehicle.

I contacted the hotel and a claim form was faxed to me. I completed the claim form and contacted the management regarding the status. Mr. Liscomb said that he had completed his investigation and that he would not honor my claim because I had not realized the damage before I checked out of the hotel. I am sure that all parties will claim that they are obsolved of liability. I valetted my vehicle in care your establishment and upon it's return it was not in the same condition as it was in when I released it to your care. The reason I stayed in your establishment rather then choosing a motor lodge or a motel 6 or any other hotel is because I have an expectation of care, service and responsibility. Until this is resolved I can't really tell the difference between your organization and any other hotel establishment that is along the side of the road.

This never happened at Ritz Carlton, Intercontinental, or Marriot, but it did happen on your watch. I can definitely see why this organization made the mistake of not bringing resolution to this, but I can afford the repair. I just wanted to give you and your affiliates the opportunity to do the highest and best action that you could offer. What I have gotten so far is that no one wants to own any responsibility for wrong doing. The fault then is mine for choosing irresponsibility over responsibility. I am sure that you can relate to this. No legal issue here just a moral issue.

So I was with my family in Alabama and we decided to stay at a Hyatt. When we checked in to the hotel is when the hell started. First, the hotel made me sleep in a separate room from my husband and children. I was told that 4 was the max limit that could sleep in the room. That's crap. I had to pay for a separate room which cost me so much more money.

Stayed here for 3 days checked out paid my bill in FULL got back home in florida after a long trip checked my bank account and was charged an additional 170 bucks called the hotel and spoke to the manger she told me that someone had checked into the hotel from the same group of people that was with the cheer leading organization and they didn’t pay for their room i told them that i had nothing to do with that persons reservations or room arrangement’s which i did not and they told me they wont give me my money back until this other parent pays for their room i have filed a complaint with the bbb in Dallas and what do you know they are not a part of the bbb so i thought i would come here and get my money back this way by passing on the word to my fellow man i am going to take this as far as needed to get my money back they made an unauthorized charge to my debit card and refuse to give me my money back so if your looking for a hotel in the dallas area near the convention center you should look else where because this place is a gambit and the staff and manager are extremely rude i am thinking of calling the dallas police department to investigate these theifs so if your smart and dont want to deal with this stay anywhere other than the hyatt

stayed here for 3 days checked out paid my bill in FULL got back home in florida after a long trip checked my bank account and was charged an additional 170 bucks called the hotel and spoke to the manger she told me that someone had checked into the hotel from the same group of people that was with the cheer leading organization and they didn't pay for their room i told them that i had nothing to do with that persons reservations or room arrangement's which i did not and they told me they wont give me my money back until this other parent pays for their room i have filed a complaint with the bbb in Dallas and what do you know they are not a part of the bbb so i thought i would come here and get my money back this way by passing on the word to my fellow man i am going to take this as far as needed to get my money back they made an unauthorized charge to my debit card and refuse to give me my money back so if your looking for a hotel in the dallas area near the convention center you should look else where because this place is a gambit and the staff and manager are extremely rude i am thinking of calling the dallas police department to investigate these theifs so if your smart and dont want to deal with this stay anywhere other than the hyatt

I was trying to book a room at the Wild Oak Ranch sometime this summer. Hyatt blocks rooms aside for non-member guests. I went online as a non-owner to the hyatt.com site and rooms are available to non-owners on the exact dates they are unavailable to me as an owner using the member’s reservation site hyattvacationclub.com. It should be noted that the salesman never mentioned I would be waiting behind people who were not members of the time share for rooms after they were not booked to outside non-owner guest.

As an owner, I should have priority to any available room at the property of choice. However, this is not the case. Hyatt sets aside rooms for non-member guests and these rooms are left open even if there is a member waiting for a room at that property for that date on a member waiting list. Once Hyatt does not fill a room at the guest rate, they open the rooms up to members on the member waiting list. Therefore, members wait until last minute and get rooms only after Hyatt was unable to book the room to non-owner guests.

Hyatt Vacation Club owners pay the purchase price of the property due in full within 3 months of purchase date, reservation fees, often split week fees, a cancellation fee if necessary (no 24 hour notice waiver), and a cleaning fee if you stay less than a full week and would like the room cleaned/sheets changed.

I personally spent $28, 000 on my property purchase at Wild Oak Ranch. I have 2000 available points each year. We pay $1, 200.00 a year in fees in addition to the other fees mention above. It would take quite a few stays as a non-owner to equal what we are paying.

If you were to average the yearly expense as a member it might look something like this: add the purchase price $28, 000 (not including interest on that total sum) and the $1, 200.00 yearly maintenance fees and the average would come to an approximate round sum $2, 000 fixed expense for 28 years and then $1, 200.00 a year each year thereafter. In my opinion, investing at a Hyatt Vacation Club property is not a savings compared to staying for several days each year, in the largest of the rooms, with the open availability. I would be hard pressed to exceed what we have spent for the same number of stays as I have spent to have the “privilege” of ownership and to be denied my choice of stay over someone who did not purchase ownership.

I am still in a state of shock, I am usually the first one to complain about these fraud timeshare companies, especially the marketing and now the title and closing scams, but I am going to take the time to tell anyone that will listen, hell, I am going to shout it from the mountaintops, I have recieved my check! I have been scammed by so many companies, but these people have come through! I got my check! No problems at all! They are the greatest, I will sing thier praises to anyone who will listen! Bet you never see a compaint about this company! I am so thrilled, I am crying, I have been out of work for over a year, now I can pay my bills! God Bless Hyatt and Associates! Ray

I paid over $500 for a hotel room at the Hyatt Regency in Washington DC. The toilet didn't flush. I complained and was told they'd give me a $50 food and beverage credit - except I only has a $27.00 food and beverage bill. I was told I should have complained at midnight when I finally went to my room - they would have moved me. AT MIDNIGHT - in a sold out hotel - when I had a flight at 7:00 AM. I find it stunning that a hotel the supposed quality of Hyatt Regency had broken toilets. I have advised my my clients, colleagues and employees that the Hyatt is no longer a hotel my company will honor expenses from.

I booked a four-night stay at the Manchester Grand Hyatt in San Diego through their web site. I thought that the price advertised per night was set, but when I arrived and had my debit/credit card swiped I was informed that I would be paying an extra $200 "for incidentals, " In case I decided to park (I didn't have a car), or to buy anything from my hotel room. I had them to remove the charge and was told it was all done. When I checked out of the hotel 4 days later, I was electronically sent a bill that seemed fine. However, hours later after having my debit/card declined at a restaurant, I called my bank and was informed that Hyatt put an $1, 800 charge on my card! $1, 000 more than my price! It subsequently caused me to go into overdraft and I had no money. The "manager" I supposedly talked to when I called the hotel to clear things up, was not a real manager after all, and after 10 minutes of arguing with him he suggested that he get the manager! He was so rude and even suggested that I may have had made charges while at the hotel that I may have forgotten about. $1, 000 worth. And this was after he told me that the same issue happened to another customer that same day. With the same exact amounts of money. The real manager finally comped an additional night, but the customer service I recieved before I spoke to him was horrendus and accusatory.

My wife and I were on a trip traveling to Panama City Beach, Florida and decided to spend an evening on the way at the Hyatt Place, Birmingham/Hoover, AL. The morning we were leaving we stopped for a bite in their food area and set at a table in the actual kitchen area, one of only two available. The far majority of setting is outside the actual food area. We set at stools and my wife hung her purse on the back of her stool. Upon leaving the site, she forgot the purse. When we called a short time later to advise the Hyatt staff, they had recovered the purse, minus all of the cash. All other items were still in the purse. Based on the seating arrangement, the timing, the scenario, it is most logical that staff removed the cash and turned the purse in
.
Upon contacting the manager, Steve Variuer, we were advised that all we could do was file a police report, which we have. He also advised that the hotel is not really run by the Hyatt Corporation, but rather by group called Archon Hospitality and he works for them, Mr. Brad Vandaboom with Archon Hospitality is his supervisor (an important point to remember when frequent business travelers are deciding if they should use this facility- this is not a Hyatt run facility.). Archon uses Zurich Insurance which has made a name for itself by charging clients low rates and finding every way possible not to pay on a claim against their organization (Try doing a web search on their customer service issues.). By the Hyatt group taking themselves out of any issue with customer service, they can wash their hands of any negative customer service decisions – it is up to archon and insurance organizations. The manager would offer no help in investigating with his own staff, following up, nothing. He advised we could check with their insurance and contact Hyatt Guest Relations.

Upon arriving home, I contacted Hyatt Guest relations and conveyed the entire store to them which they then completely changed to money theft from our auto before sending it over to Zurich insurance – a flat out lie. I also contacted Archon Hospitality through their website, customer service link which they never responded to. When I called the organization, they advised they would call back later that day. I ended up calling them again 2 days later with no response. Zurich Insurance has denied any type of support, of course partially based on the fact that Hyatt Guest Relations communicated a complete falsehood as the actual scenario.

My wife and I would advise all travelers, especially business travelers, to take good care of their belongings anywhere in this establishment and not consider anything safe or that should you have an issue, you will receive any support from the staff or management of this organization, which remember is Archon, not the Hyatt Group and may even cross the line in ethically reporting the actual events which might take place.

Avoid hyatt vacation club. The properties are beautiful and well maintained however, the vacation club is very hard if not impossible to use. They sold us a week in january with the idea that we could use our points for other weeks or convert them into hyatt gold passport hotel points. Everytime we have tried to use our points, we have found no abailabilty. We have found the reservation staff to be rude and unhelpful. If you are thinking about buying hyatt don't. There are much better vacation club and timeshares available.

Think twice before buying a Hyatt Vacation Club Time Share. They tell you that you can trade your week for other weeks at other Hyatt resorts, but in reality they sell the inventory for cash customers like a hotel, and there is very little or no inventory left to trade for. When you call for a reservation, the agents are very rude and unhelpful, and do nothing to accomodate your request.

In addition, the fees go up every year. You are better off saving your money and getting a hotel room.

Robert
Weston, FL

Dear Mr. Mrs.
I was hired to work for Grand Hyatt Muscat in the beginning 2008. Most of the days (non stop) we have to work an extra hours, which been paid only for 2 or max. for 3 month (from the period jan.2008-jun.2009), the rest extra hours we used to work for free.

Hyatt Hotel Complaints - Unemployed
Review all Hyatt Hotel complaints
Hyatt Hotel
Posted: 2009-06-18 by Akram Banai

Unemployed

Complaint Rating:
Company information:
Hyatt Hotel
880 West Lake Village
West Lake Village, California
United States
Phone: [protected]
hyatt.com

Dear Board of Complaint:

In July 25, 2007 I was hired by Hyatt Hotel located at 880 West Lake Village, West Lake, CA 91361
Tel: [protected]. My position was an Accounting Clerk. Later they give me responsibility about
Being as a General Cashier and to supervise over 16 Cashiers for their daily balancing and
Currencies exchanges and keeping hotel vault for over $45, 000.00 daily balance. Therefore, holding
Two positions as full charge payroll clerk and general cashier. My duties were very heavy and some
Time I must work over time to complete the processing on time and all the pay checks be given bi-
Weekly to employees. In fact, I could work for them until June 23, 2007 and there was disagreement
About my duties at accounting office. During my work few time I got to processing error which the
Controller told me you must be experienced on duties to be perfect at your job. I he also gave me
Several options to keep job.
But, during my work on March 2007 I became very sick and Inflammation on my feet did not let me
Continue the job without visiting doctor monthly. I use the Company’s health insurance which was
Health Net. Health introduced me to Doctor Farah. He is General Practitioner, Located at 17130
Ventura Blvd. Encino, CA 91316 Internal Medicines. He prescribes me the medication Hydroxyzine
HCL 40 mg and 25Mg later over few months. I did not get any improvement which getting worst
Suffer of pains day and night. Now this medication is disapproved by FDA as a result of
Prement disability and my even cause patient’s death. During My work at Hyatt the controller
LeRoy Russell caused few problems which I got in to stress and Emotional sickness.
One he paunch my back shoulder and another time he came to me during processing the payroll-
Checks he pooled my breast and presses them very hardly which I started crying.
I tried several time to hired attorney to complain about the Hyatt but, they all wanted
Money which I could not pay them. I believe this is negligence’s of motional sickness caused by
Pervious controller of Hyatt Hotel. Over two years I cannot find a job and I am completely sick and
My kidney is failure now by miss treatment of Health Net Insurance Doctor and the Controller
Abuse. I hope I could have protection from you office. I am losing everything I have, my rent is due
My utilities are due and I cannot continue my education by not having any income. I do not have
insurance to continue my health recover for kidney problem. And, disability SSDI also denied my
Case.
Very truly yours,
Ms. Akram Banai
Comments United States Medical Negligence and Deficiency
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I'm formerly the head morning concierge at the Hyatt Harborside Hotel in Boston which I held court for nearly three years. One month ago I addressed the issue of an executive, sexually harrassing multiple women in my hotel. Some which were guests staying with us. The harrassment was in the form of elevator eyes, excessive staring and looming. I myself observed this executive doing this daily and it made me, a grown man, uncomfortable. I addressed the executive first and foremost to quell the problem. He didn't take the hint nor aknowledge any wrong doing, yet he took the conversation to human resources. Upon investigation not only did the hotel not interview me, but they also handed out write ups to an employee that was harrassed. Suddenly attendance issues were at the forefront of their investigation. Within a week of my addressing the situation and not being investigated I went to human resources to voice a formal complaint. That complaint was not ever filed, and the hotel had me transfered out of their property, though I'd been there for three years without incident and nothing but glowing reccommendations and comment cards. I've been approached by legal council asking for the case. I, myself am not positive if I'd like to devote the amount of time I see this process using to pursue any satisfaction involving this situation. I do however firmly believe the hotel acted without integrity, care or appropriate means. Afterall, an investigation apparently took place and yet in it's due dilligence Human Resources never did speak to me on their own. Human Resources which is in place to care for the employees of the Hotel. All the employees, not just the executives. Still working in the Boston area and residing close by I've decided to write this in hopes of thwarting off potential issues in the future. if you are a women and thinking of staying at the Hyatt, don't do so. The Hyatt has allowed for this man to continue working on sight as usual and has not even acknowledged so much as a general reprimand. I believe, in todays world that when you know of a human with less than moral behavior, or one who conducts himself on the day to day in a way that is degenerate or lacking in ethics, you must call attention to the source. And these people should not be enabled, or protected by the coporation soley to protect the corporation. Afterall, the corporation in question makes its money dealing in guest services. I'm not bitter about the loss of job. I'm simply disgusted by the lack of integrity from the Human Resources dept, and the GM of that establishment. People should be aware of the dangers that lurk within the walls of a place designed for the safety, comfort, and care of all within. It was not my intention to make a severly sordid situation worse than it was. It was however my moral responsibility to do so. As it is yours as well.

I recently stayed at the Hyatt Airport hotel in Orlando, FL. A few days after getting home the charges went through. The bill was $812.52 and should have been $715.52. After contacting the hotel, I was told I had 3 cars in valet (how?). The hotel refunded me for one of the cars $48. I called customer service and corporate offices and was told I would have to dispute the charges on my card as they were not going to refund the extra valet charges. The customer service agent Jason told me I was not telling the truth that the hotel had proof of the extra cars in valet. Corporate offices said whatever the hotel says is what goes. I would recommend finding other accommodations if going to Orlando. The hotel and staff were nice and friendly however it has been a headache after leaving. Is this really how a business is operated? It makes it worse when no one can assist you with the problem.