I am writing to formally request your urgent action to refund the payment made under booking reference number [protected] amounting to PHP57, 081.44/-
Hutchgo's unexpected action of returning the full amount to the payee's credit card without any prior or post notice left us with an impression of a canceled booking. Considering the urgency to book a flight back home at the earliest given the situation this pandemic, your company's lack of support and response on our clarifications prompted us to book for another flight through a different entity.
Given the turn of events that led us to this situation, I firmly request for Hutchgo's full support and undertaking to refund the full amount to the payee's credit card without going through the usual 3-6 months refund process under its terms and conditions / refund policy.
We cannot accept this process since Hutcgo's unannounced action and lack of support to its customers contributed to the decision of canceling the booking.
Note that a Philippine Airlines representative made a confirmation on the succesful crediting of funds/refund to Hutchgo's account 48 hours after the cancelation.
Appreciate your kind action and support on this matter.
Please find the attached screenshot of the transaction.