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Home Medical Negligence and Deficiency Humana humana gold plus hmo

Humana  -  humana gold plus hmo

W
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7:14 pm
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I was seen at the cancer center today my HGB is 7.1 My oncologist gave an order for 2 blood transfusions. These 2 transfusions are desperately needed. I called customer service to ask why it is going to take 48 plus hours to receive approval for these two transfusions. An African American female answered the phone. Her first name is Danielle she was rude nasty and hung up when I questioned her. She stated it was out of network so no authorization. I response you do not have a Cancer Center in network that can provide the treatment needed for my cancer. Her response was you can't have authorization. My response is : so you are going to let a man die because you won't give authorization. I ask to speak to a supervisor she said they are at lunch it was 1:38 PM. I ask for her name she replied I don't give out that information. However I wrote her first name down when she answered the phone. I ask for an ID number then since she refused to give me her last name. She hung up ! WHAT RUDE NASTY PEOPLE YOU HAVE WORKING FOR HUMANA! PLUS YOU WILL NOT PROVIDE NEEDED CARE TO SAVE A PERSONS LIFE! I am reporting this to the federal insurance commission. Plus putting it all over the internet.

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I'm sorry but I have hummana its the best insurance I have zero co- pays for meds and doctors visits zero co- pays for specialist and hospital saty ...please call Debra counel at [protected] ext. 1121857 she's the best ..I hope I'm not on a different kind of hummana and lead you wrong I will feel so bad ..just know my heart means well... Floyd Hancock

May 15, 2022 10:51 pm

Women and People of Color like me get your bills and we have to pay.

J
Mar 11, 2022 6:50 pm

The agents are unhelpful, uncaring and don't give a XXXXX, about your health problems.

They don't have the information which was requested and can't supply it, it's up to me to find it.

as to who has the services I need, they give me lists of providers and I am calling them and most are

either, not there any longer, don't provide the service I need or say they have had problems with Humana not reimbursing them. This is after my 10th call to the "in network provider in list" which cannot or is not able to help me , I am ready to pay for the service myself which is probably what Humana wants.

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262 complaints
26 resolved 236 unresolved

Humana contacts

(added by reviewer)
500 W. Main Street, Kentucky United States
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