Humana – Page 4

Humana (now CenterWell) prints the customer's Date of Birth on one of the papers it includes in the package with the prescriptions they send out. Many companies (including CenterWell) uses our Date of Birth to prove the customer is who we say we are. There is no excuse to print our Date of Birth on a paper they mail to us. Those papers just might be seen by the "wrong" people.

This problem of false delivery promises has been going on since the end of June2022. The last recorded conversation I had was on Aug. 5th in which I was promised delivery of my nifedipine 30 mg. XL which was a correction to be sent out urgent by priority mail or fed-ex. Now there has been no delivery and I find it was not sent "URGENT" in spite of two calls in which I had been reassured it would be at my home on Sat. or Sunday at the latest. I find there is nothing I can do to change my service until open enrollment in Oct. I have had this because I need delivery since the beginning of the part D enrollment in 2006. I have a new physician and he evidently sent the new prescription to a local pharmacy back in June 2022. Since I called that drug store & said that I usually had 3 months sent at one time, there would be a correction. Thus far, each supplier has blamed the other and despite the many conversations I have had and promises I have received, I have NO MEDICATION for my condition. Thus I have suffered great anxiety and wish to change my insurance. I find I must wait til open enrollment to change. Why? They have made false promises and broken the trust that I once had in that company. If they break the agreement, must I be trapped with this lying & inefficient firm until Oct?

Humana was acceptable in the past but lately they are intolerable. They pay less and charge more. Higher deductible and now they even to refuse to pay their portion of drugs they have paid for in the past. They won’t even accept my doctor sending them information on why I can’t take another drug on their preferred list. They even tried to get my doctor to prescribe a drug not FDA approved for my condition. They reject appeals for no reason. This behavior smacks of profit oriented vs. customer care. When open enrollment comes around, they are history. Avoid these guys!

Notice given to you is notice to your agents and agencies, and notice given to your agents and agencies is notice given to you.

3 August 2022

Denise Laquay Brooks

C/O 860 Park Place North East

Conyers, Georgia 30012

Bruce Broussard

HUMANA MEDICARE

C/O 500 West Main Street

Suite 300

Louisville, Kentucky [protected]

RE: DENTAL SERVICES THAT HUMANA WON’T PAY

Dear CEO AND PRESIDENT Bruce

My Name is Denise Laquay Brooks and I have changed my status as a Lawful Non-Combatant American State National, who is back on the Land and Soil of Georgia. I am Retired, I am not a State Citizen, a British Territorial Citizen, A Roman Citizen, or any other quote in quote Corporations Representative, that we have in these United States. And that are subject to rules, codes, and statutes. I do still have a CORPORATE Cestui Que Vie Trust in the name of the Trust, but are not under the State of State Corporation who have taken over from the 10 mile square of Washington D.C.

See my Credential Card fMz53-338276 attached from the United States of America and can be accessed URL;https://verify:americaunincorporated.org this is attached. This Status is a Non Resident Alien.

I a woman would like to claim my Exemption stating that The Trusts name DENISE LAQUA BROOKS., is responsible for the fees that your CORPORATION thinks that I am responsible for The Municipal Contract is for you to make sure you follow guidelines to pay this Claim. I am not the woman on the land and soil who is responsible for these FOREIGN ENTITIES that the Cestui Que Vie Trust has acquired. My Identity has been stolen and I don’t know who ordered all of these things and wants the Woman on the Land and Soil.

The above woman has been mis addressed by so many CORPORATIONS who she doesn’t owe and this has been forced upon the Cestui Que Vie Trust for so long I am the woman who has to stand up and tell you among others that I am an original birthright American and with all of the birthright rights bestowed upon the True American State Nationals in the United States and abroad.

I have talked with many representatives from HUMANA on several occasions one woman while I was ordering over the Counter supplies was a very nasty woman. I reported it and nothing happened. I have spoke with several representatives at HUMANA and I know there is a remedy for these bills that was sent to me and they mean nothing. I have a total of $4,000.00 per year from the HUMANA policy saying in Network! I don’t know who told them that my dentist is out of Network. Please show me full disclosure of the premiums paid and to whom for what. This is a travesty and I am not an Employee of HUMANA, or a dependent of HUMANA. Your CORPORATION has made more credit from my only Policy in one year that I can shake a stick at. Please send me information for the Policy how much is on Ledger and off Ledger for this Trust Cestui Que Vie DENISE LAQUA BROOKS. What it has paid for and what in the future it is going to pay for.

There is also a number of Cases that the Supreme Court has stated and I repeat no CORPORATION can tell a the general public to abide by any codes statutes, and mandates Norton v. Shelby, also Virginia v. EPA . Your CORPORATION has the Constitution to follow, and as I have Stated from my Credential Card, standing you have to make sure that the Beneficiary is the one who has the standing to make sure this benefit is to make the Trust run smoothly. Your job is to make sure Trust Fraud isn’t committed., or Malfeasance is not committed by HUMANA. This CORPORATION has committed several violations according to title 18USC § 241, § 242 and other violations.

Humana is a subcontractor to the Constitution and you are not a governmental entity, the only thing we have in common is the Constitution, I am a member of the General Public and you owe me the service member contract just like the $4,000.00 per year Dental Claims in Network. You have not done anything that it says in the HUMANA, Dental portion of the Contract.

interest as well as tell me that my names and CORPORATIONS operating under the name has been cleared and not seen as a driver!

1. Please send me a copy of your FARA paperwork stating your Status and why you have it, So I will know that you are legitimate.

2. Please send a copy of your bonds and who should be contacted for claims on these bonds.

3. Please show me that you don’t have me listed as a DEBT slave and you are hypothecating debt for the DENISE LAQUA BROOKS Cestui Que Vie, Trust.

4. Makes sure you show that no Bottomary Bonds or/have not been insured against DENISE LAQUA BROOKS. If so when was it cashed in and where is the part for the Trust to be sent as soon as possible to the above address.

5. Please show the Beneficiary where you have closed this account and have sent all monies to her attention and understand she is not a Citizen, ward of the State, British Debt Slave, or a Slave of the Queen, Pope, or the Lord Mayor of England, or any CORPORATION.

6. Please show me that I am not grandfathered into any asset and copyright trade mark which has not been in my name and this foreign law does talk to me at all. The CORPORATION has not used my names or Cestui Que Vie Trust and stated which is all bogus. I am not an Actor, or any phony CORPORATION who owes anything. 1860 shows what has to be done I am grand fatherered into the rightful owners of these CORPORATIONS, and sub contractors and is owed all of the rights from all of these CORPORATIONS.

7. Due to 18USC241, 18USC242 I a woman is owed all of these provisions from the above code sections among others.

8. Regulation Z has to be provided for me as a woman on the land and soil. Please give full disclosure of any policies and when will they be cashed in and by whom, proof.

9. Show me that you have not borrowed against my credit with any of my credit and opened any credit or hypothecated any debts with fictitious cards, bearing the Trust Names or identifying factors for the Trust, Cestui Que Vie Trust.

10. Show me that I am a US Territorial Citizen! Show me that I am a British Citizen!

11. Show me that 12USC§95a is not what I am owed as a woman on the land and soil!

12. Show me how many life insurance policies you have in the names of the woman on the land and soil Cestui Que Vie Trust and any other policies in any other names, CORPORATIONS, with the same identifying markers for this Trust!

13. Show me that Regulation Z does tell you to steal from my Cestui Que Vie Estate, and have me as a woman on the land pay again for anything.

14. Show me the on ledger and off ledger of this trust in the DENISE LAQUA BROOKS, Cestui Que Vie Trust Account.

Most sincerely and by my hand and under my seal.

Denise-Laqua:Brooks ©™, beneficiary

Denise-Laqua:Brooks, ©™, Beneficiary

All rights Reserved Without Prejudice

They are total [censored].

Cannot login - their 2FA doesn't work. I have it, it NEVER sends a code.

Cannot order refills or OTC without spending way too much time waiting on phone listening to enraging [censored] from an automated voice that doesn't work worth a [censored] either.

After 45 minutes on phone told they can't help on the weekend...call back Monday. [censored]. What year is it, 1950?

I am not trying to shop for and order OTC products over phone, what the hell.

Oh, and a prescription I am almost out of, Cymbalta, did not come up ontheir automatic refill thing like it should of. This is not a drug I want to run out of, could end up in hospital.

Incompetent unconcerned trash is all they are.

And from what I've seen nothing will change except I'll be leaving Humana.

I am a senior that has paid into Humana Dental for almost 5 years. I made an appt with a dentist and was told my coverage only intitled me to have 1 (yes 1) tooth x-rayed. I couldn't believe what I was being told. But I spoke to Humana and was told the same thing. I still can't believe it. But it was true. Please make sure you check your coverage before attempting to use Humana. I immediately cancelled my plan and will never recommend Humana to anyone.

7/7/22: I was Supposed to be picked up anywhere from 7:15 AM to 7:45 AM for an appointment at 8 AM. I was called last night by a driver who assured me she'd be here. Nada.

I called MotiveCare at 7:45 and after the 5 minutes it takes to speak to a human, I was put on hold and then hung up on. I called back. The appointment was for a lab that could take walk-ins till 10. 2nd call and all the mess to speak with a human and was told it would be 45 mins. No show again. Called AGAIN and was told it would be at least an hour. At which point I got my son out of work to come get me because I needed the lab work done today for an appointment next week that I'm not really sure I'll get a ride for!

I schedule my rides a week in advance & REGULARLY don't get them. And getting home from an appointment can take up to 2 hours.

This would be a great service if it worked! My son lost an hour's wages hauling me and that's not fair to him.

I don't think your programmers realize how stupid of a online site for mostly old people you have created. 90% will never understand the crazy program you have created. b4 It was a little difficult to understand the lay out. Now it is off the charts. Do you really expect us folks that have very little or even a lot of knowledge about computers put up with this stupidity? Now I can no longer look up a drug I wish to order by just going down the list of items take selecting with an x and selecting done. Now you must have a degree to complete a simple request. You want me to get my drug locate the number and add to to a list. The first thing I understood in life was to keep things simple and easy to understand. I know a lot of people who are in their 70's who don't want to own or use a computer. At most a smart phone to call someone if they are in need of help. I really like Humana for their caring people on their pay role they do a good job. I know you won't care about my rage at your stupid new creation. You will laugh when reading and say this guy is a really [censored]. I will fine a new outlet for my drugs written by programmers who understand old people don't want things to be complicated. KEEP IT SIMPLE STUPID should be the goal of helping and creating the easiest way to get things done. Why should I need 6 or 8 digit number to reorder my blood pressure medication when I know the name and can read from a list. Sorry if I sound nuts or upset because I am upset but not nuts. LOL I WILL NOT BEGIN MY QUEST OF FINDING A NEW PILL PROVIDER. Thanking you for listening. Dick Scheidell [protected]

Office communication is poor. Difficult to get past "call center" to speak to actual office staff. Numerous messages not conveyed or calls not returned.

Same reply after each complaint, "We are trying to fix the problem with our call center". Problems existed for over a year.

On more than one occasion my lab specimen, or results, have been lost, causing repeat testing.

The office failed to notify me that my PCP, Dr. Haberland, left the office. I only found out when I asked why I haven't been seen her my normal 6 months physical. Then I had to ask to meet with my new PCP.

Dr. Braver brings her 2 small dogs to the office every day to roam free around the office. Very unprofessional and un-sanitary.

Requested to only be enrolled in a part D prescription plan in Sept 2021 to be effective 10/1/2021 - did not discover that it was a management Medicare plan which we never agreed to nor signed for until recently - this switch from what was requested is misrepresentation of the product / service and could be considered fraudulant on the part of the agent / Humana

I was unable to log into my Humana account because it didn’t like my password, which I knew was correct. In to get in, I chose “ I forgot password”. I did what showed what was needed. It then indicated a code had been sent to my email and would expire in 20 minutes. I checked my email, even after 20 minutes and never received an email. I am feeling really lousy today with allergies. I felt locked out and couldn’t get any help.

I had contacted humana on 05/18/2022 at approximately 12:05pm, i had sopke with a lady by the name of (olya). I had advised her that the billing that was sent to me by humana statade that i had owed $94,97. I had further advised her that this billing was for my primary doctor and that under my plan i do not have to pay for a co payment, or conisurance do to my primary doctor being in network. She agreed with me and stated that i would have to be placed on hold so that she coiuld contact the billing department of make arrangements for this issue to be handled and i would not have to pay for this. I have been on hold now as i write this complaint, it is now 1 hour and 39 mins, and this woman had come back on line twice to say ( i am sorry but i am still attempting to resolve the issuer quickly and then place me back on hold. This is in my opion a no brainer. Doctor in network, delete the chargers humana's mistake. I have to hang up now because i can not wait any longer theres other issues i have here at home i hae to take care of. What a teribble way to run a cooperation. Wish i had know this before i signed up. But as alwayse when they want you business they make it sound like its the best. Guess what just now at 1:44pm your employee (olya) had now hung up on me with out sayin g anything what a joke.

I have had Humana since Jan. 01,2022. Humana is worthless. I have no Doctor. Dentist or vision care. I have no services at all.They refuse to cover anything. Their customer service is rude and disrespectful even their supervisors. They lie about everything, they promise to send I formation but never do. Every service has a co pay or limit to the service. Stay away from Humana !

For the past 3 years I have had to fight to get this billing issue resolved. My coverage includes an annual "diabetic eye exam" with no co-pay. Each year when I have made an appointment for this exam I have stated the reason for my visit and each time but the provider has still said that I owe a $40 co-pay, which is wrong. The problem I believe is that the provider either does not know or does not want to submit the correct billing code for this procedure, in order to charge the co-pay. I believe that the correct billing code is 92014 or 92012 but the providers are submitting the code 99204, which requires a co-pay. I have contacted Humana on several occasions about this and have received no help to this point to correct this issue. 2 weeks ago I called about this latest bill and was told that this issue was resolved after she spoke to the provider, but then I get another bill. Today I called Humana again and spoke to 2 different people that basically told me that I needed to resolve the issue with the provider myself and that they could not offer any help.

I'm on hold after two phone calls. I asked for a manager.

Neither associate could answer a simple question, They just kept reading the prompts on the computer. They have no command of Engish, or active listenings skills. Still on hold for the associate to fill out a form for a manager.

30 minutes and going.

I feel like I'm doing business with a 5 year-old .

Horrid explanation of benefits.

I use an Omni Pod it should be billed as durable medical equipment. Under Medicare, it is billed as a prescription increasing my cost and causing me to enter the donut hole much earlier than expected. This occurred rather quickly and I had contacted the Durable Medical Company that Humana has a contract with and received multiple e-mails

stating I did not need to contact them they were working on it. I also received an increase in the cost of Trilucity which I had to discontinue as well as the supplies for my Dexcom sensor. I am no longer going to be with Humana as I cannot afford their cost. They to me are not protecting their diabetics. In order for me to remain enrolled I would have to return to insulin injections and now being in the donut hole I could not even afford the insulin. A tragic way to run a company.

Humana cares about your health which is a lie, I was due to go to the Hospital for surgery on my left leg the arteries were clogged, I also have glaucoma and on special eye drops to relieve the pressure, two days before I could get the drops refilled I would have been in the Hospital, my pharmacy tec tried to get the drops two days early Humana refused and told the tec they don't refill early.

I scheduled a pickup and return service with Humana Transportation for my 80 year old dad on 4/13/22. The pickup was fine, but when my dad finished his appointment, no one showed up. He waited for 2 hours, no text, no email. I called 5 times to make sure there is a ride coming, but nothing. The dispatch kept saying they were trying. And 2 hours later, when I called again they finally said there was no driver.

I scheduled another pickup for my dad on 4/22. When the drive failed to show up during the pickup window, I called again. They said there was no driver and the service was cancelled. No one care to call or text to let me know the situation. This is the worse service I have ever seen. This transportation is for medical needs. If we miss the appointment, it'll take us at least weeks to be rescheduled again. And this is for senior who can't drive by themselves. I am really disappointed by Humana. If you not able to provide quality service, please don't include this service. Don't provide a false hope for the seniors Shame on you!

Humana Billing Department claims I did not pay my Feb. and March bills. I pay them electronically through my bank. Chase bank printed all the documentation that they were sent and received and cashed by Humana. Chase also sent a copy of where they are being sent to. I received a reference number from Humana which they closed and said everything was taken care of.

I called and nothing was done! They still claim I owe them for Feb. and March.

I've spent many hours on the phone with them. I would estimate between 3 to 4 hours. Each time I get a different person who is working from home and I have to go over the whole story. The very last person I spoke with was from Billing . She said her name was Rene. She could not figure out where the money was placed. The Chase banker contacted Chases Online Dispute Department and said someone at Humana definitely cashed both checks. I keep getting letters that I am 2 months behind. If they don't know what they did with the money how is that my fault. Its been proven they cashed them. I did receive a call that they received my April payment which was sent by Chase to the same address so the process is correct.

Every few days I get a letter saying Humana is unable to fill a prescription as my provider has not gotten back to you. The letter says you were unable to reach them or me. That is a lie. No one has tried to reach me. I am always home. ALWAYS. The letter DOES NOT state the medication they are able to fill. I am suppose to reach out to my provider and ask them to refill this prescription. How am I supposed to do this when I don't know the medication? Then I have to call you to ask which medication they are talking about only to be told has been taken care of. This is ridiculous. I take many medications and have no idea which one they were talking about. I am about fed up with Humana!