Humana
reviews and complaints

Office communication is poor. Difficult to get past "call center" to speak to actual office staff. Numerous messages not conveyed or calls not returned.

Same reply after each complaint, "We are trying to fix the problem with our call center". Problems existed for over a year.

On more than one occasion my lab specimen, or results, have been lost, causing repeat testing.

The office failed to notify me that my PCP, Dr. Haberland, left the office. I only found out when I asked why I haven't been seen her my normal 6 months physical. Then I had to ask to meet with my new PCP.

Dr. Braver brings her 2 small dogs to the office every day to roam free around the office. Very unprofessional and un-sanitary.

Requested to only be enrolled in a part D prescription plan in Sept 2021 to be effective 10/1/2021 - did not discover that it was a management Medicare plan which we never agreed to nor signed for until recently - this switch from what was requested is misrepresentation of the product / service and could be considered fraudulant on the part of the agent / Humana

I was unable to log into my Humana account because it didn’t like my password, which I knew was correct. In to get in, I chose “ I forgot password”. I did what showed what was needed. It then indicated a code had been sent to my email and would expire in 20 minutes. I checked my email, even after 20 minutes and never received an email. I am feeling really lousy today with allergies. I felt locked out and couldn’t get any help.

I had contacted humana on 05/18/2022 at approximately 12:05pm, i had sopke with a lady by the name of (olya). I had advised her that the billing that was sent to me by humana statade that i had owed $94,97. I had further advised her that this billing was for my primary doctor and that under my plan i do not have to pay for a co payment, or conisurance do to my primary doctor being in network. She agreed with me and stated that i would have to be placed on hold so that she coiuld contact the billing department of make arrangements for this issue to be handled and i would not have to pay for this. I have been on hold now as i write this complaint, it is now 1 hour and 39 mins, and this woman had come back on line twice to say ( i am sorry but i am still attempting to resolve the issuer quickly and then place me back on hold. This is in my opion a no brainer. Doctor in network, delete the chargers humana's mistake. I have to hang up now because i can not wait any longer theres other issues i have here at home i hae to take care of. What a teribble way to run a cooperation. Wish i had know this before i signed up. But as alwayse when they want you business they make it sound like its the best. Guess what just now at 1:44pm your employee (olya) had now hung up on me with out sayin g anything what a joke.

I have had Humana since Jan. 01,2022. Humana is worthless. I have no Doctor. Dentist or vision care. I have no services at all.They refuse to cover anything. Their customer service is rude and disrespectful even their supervisors. They lie about everything, they promise to send I formation but never do. Every service has a co pay or limit to the service. Stay away from Humana !

For the past 3 years I have had to fight to get this billing issue resolved. My coverage includes an annual "diabetic eye exam" with no co-pay. Each year when I have made an appointment for this exam I have stated the reason for my visit and each time but the provider has still said that I owe a $40 co-pay, which is wrong. The problem I believe is that the provider either does not know or does not want to submit the correct billing code for this procedure, in order to charge the co-pay. I believe that the correct billing code is 92014 or 92012 but the providers are submitting the code 99204, which requires a co-pay. I have contacted Humana on several occasions about this and have received no help to this point to correct this issue. 2 weeks ago I called about this latest bill and was told that this issue was resolved after she spoke to the provider, but then I get another bill. Today I called Humana again and spoke to 2 different people that basically told me that I needed to resolve the issue with the provider myself and that they could not offer any help.

I'm on hold after two phone calls. I asked for a manager.

Neither associate could answer a simple question, They just kept reading the prompts on the computer. They have no command of Engish, or active listenings skills. Still on hold for the associate to fill out a form for a manager.

30 minutes and going.

I feel like I'm doing business with a 5 year-old .

Horrid explanation of benefits.

I use an Omni Pod it should be billed as durable medical equipment. Under Medicare, it is billed as a prescription increasing my cost and causing me to enter the donut hole much earlier than expected. This occurred rather quickly and I had contacted the Durable Medical Company that Humana has a contract with and received multiple e-mails

stating I did not need to contact them they were working on it. I also received an increase in the cost of Trilucity which I had to discontinue as well as the supplies for my Dexcom sensor. I am no longer going to be with Humana as I cannot afford their cost. They to me are not protecting their diabetics. In order for me to remain enrolled I would have to return to insulin injections and now being in the donut hole I could not even afford the insulin. A tragic way to run a company.

Humana cares about your health which is a lie, I was due to go to the Hospital for surgery on my left leg the arteries were clogged, I also have glaucoma and on special eye drops to relieve the pressure, two days before I could get the drops refilled I would have been in the Hospital, my pharmacy tec tried to get the drops two days early Humana refused and told the tec they don't refill early.

I scheduled a pickup and return service with Humana Transportation for my 80 year old dad on 4/13/22. The pickup was fine, but when my dad finished his appointment, no one showed up. He waited for 2 hours, no text, no email. I called 5 times to make sure there is a ride coming, but nothing. The dispatch kept saying they were trying. And 2 hours later, when I called again they finally said there was no driver.

I scheduled another pickup for my dad on 4/22. When the drive failed to show up during the pickup window, I called again. They said there was no driver and the service was cancelled. No one care to call or text to let me know the situation. This is the worse service I have ever seen. This transportation is for medical needs. If we miss the appointment, it'll take us at least weeks to be rescheduled again. And this is for senior who can't drive by themselves. I am really disappointed by Humana. If you not able to provide quality service, please don't include this service. Don't provide a false hope for the seniors Shame on you!

Humana Billing Department claims I did not pay my Feb. and March bills. I pay them electronically through my bank. Chase bank printed all the documentation that they were sent and received and cashed by Humana. Chase also sent a copy of where they are being sent to. I received a reference number from Humana which they closed and said everything was taken care of.

I called and nothing was done! They still claim I owe them for Feb. and March.

I've spent many hours on the phone with them. I would estimate between 3 to 4 hours. Each time I get a different person who is working from home and I have to go over the whole story. The very last person I spoke with was from Billing . She said her name was Rene. She could not figure out where the money was placed. The Chase banker contacted Chases Online Dispute Department and said someone at Humana definitely cashed both checks. I keep getting letters that I am 2 months behind. If they don't know what they did with the money how is that my fault. Its been proven they cashed them. I did receive a call that they received my April payment which was sent by Chase to the same address so the process is correct.

Every few days I get a letter saying Humana is unable to fill a prescription as my provider has not gotten back to you. The letter says you were unable to reach them or me. That is a lie. No one has tried to reach me. I am always home. ALWAYS. The letter DOES NOT state the medication they are able to fill. I am suppose to reach out to my provider and ask them to refill this prescription. How am I supposed to do this when I don't know the medication? Then I have to call you to ask which medication they are talking about only to be told has been taken care of. This is ridiculous. I take many medications and have no idea which one they were talking about. I am about fed up with Humana!

My son, Lee Nolan has a brain injury, his speaking devise which is 13 years old is not working and not repairable. I have been trying to get a referral to a speech paththogist who has some expertise/knowledge of assistive technology and communication devises , Humana will not approve providers whom I know have this expertise, but they provide with a l;ong list of providers who do not have this knowledge, or are no longer in practice at this location or say that Humana does not reimburse them for services. No one at Humana will assist me in finding someone "in network" which has the expertise to provide this service to my son, who has been having to write everything out for the last 6 months because I have been fighting with my doctors office/Humana trying to get a referral to someone who can assist us, I have called and no one cares, it is obvious.

I was duped by 2 insurance agents into joining humana gold plus (hmo d-snp they did not check to see if my medication was on the formulary I did not receive any formulary from humana. There is a life sustaining breathing inhaler tudorza pressair 400mcg which humana filled 1 month when I joined I went to refill this medicine they refused they require a prior authorization by my pulmony doctor which is a 5 star doctor on the board of a very big hospital, he sent in 2 prior authorizations humana said they did not receive one which they did I then spoke to someome else who took notes I got no response my doctor then semt another p.O. In after I spoke to a grievance person last saturday she sent this as a life threatening emergency which I should have heard from them within 72 hours again I did not hear anything. I was our of this medication I tried a medication spriva which they recommended I could not function I had so many adverse reactions I could not think, walk and passed out completely. When I woke up I called an ambulance the paramedics had to administer oxygen in my home to get me inyo the ambulance to the hospital, many negative tests were done the only problem is I did not receive an answer since january about authorization to refill this medication which is medically necessary the reason I did not die I somehow dragged myself to walgreens because the emergency doctor would not prescribe any other medication because he saw the side effects I had fromspriva they recommedned I am 71 years old on social security and disabled I paid and it is a extreme hardship $400. For this medication as I left the hospital and would have died without this medication this last for 2 weeks then I have to pay the same again and I cannot afford it this is why I am reporting humana for ignoring, lying and getting hussled into their plan any help you can extend or advice will be appreciated as when I call I am blocked from speaking to a supervisor or appeal board. Thank you, sincerely camille fletcher tel #

I am upset with Island Doctors lack of understanding the importance of filling prescriptions. This is the second time in two months that I cannot get my medication. I am talking about anti-depressants and anti-anxiety meds that I need daily. I called my prescriptions into the wal-mart pharmacy on Friday February 18, who informed me they need to contact my doctor. I followed up on Tuesday February 22nd with Island Doctors who said they had the request. It is now Thursday February 24th 4:15 PM and I have not heard anything from the pharmacy.

I went through exactly same thing in January I am done, done, done with Island Doctors, and I need a new doctor if you cannot provide me a doctor that is not part of the socialized medical group that Island Doctors is providing. If you cannot help I understand but I will be changing my provider.

Thank you

Glenn C Barnes

Im soooooo sick and tired of humana calling every day! Almost every 2 hours to tell me something. They call from different states. The left hand and the right know not of each other. I have asked them nicely to stop it. Its stops about a month and they are right back at it. Today 2/15.2022 they have called five times from different numbers to tell me same thing. Really makes me want to drop them. If you have humana you know what I say is true. Complain!

I had total knee replacement 8/18/22. Humana denied my doctors claim. Now I am repsponsible for $3331 Humana refused to pay. I was told the doctor didn't get pre-approval.I have the letter stating the surgery for the doctor was approved from 7/13/21thru 9/1/21.I have called several times and appealed the decision twice. Why have Humana if they won't pay.

I am new person under Humana Health Care Plan. I was getting my Freestyle Libtre 2 Sensors direct from a pharmacy diabetes medical company. My existing insurance covered the cost. Now I find out Humana will charge me $185 dollars per sensor. Since one sensor last two weeks, I will need 26 of them for this year. So much for trying to retire at 75. This is what I get for being a USMC Vietnam Combat Veteran? Completely forgotten by USA.

I saw my doctor on Dec.13th, 2021 and he asked me to get a Drug formulary book to find a drug I could use instead of using the more expensive Drug Xarelto. I have called my Humana Drug plan company since Dec.14, 2021 After being denied a drug I need. I asked them to send me a Drug Formulary book so my Doctor could find another drug that I could use to keep my cost down. Humana has done nothing in response to getting me a book. They tell me when I call "it was sent out last week". Well that has been their response since Dec. 20th, 2021. As of this date 1/14/2022 I still have not received a book.
Thank-you,
JoAnn Ramirez
[protected]@tampabay. rr.com
[protected]
Member # H49524546