Hughes
Reviews and Complaints

I had HugesNet installed on Feb, 23 and called 2 times during the month because the service was really slow and was not working for my family. On the 29th day I called to cancel my service and was told that I was out of my 30 grace period and was told I would be charged a $400 cancellation charge. I have called the customer service desk on multiple occasions to try and get this resolved and still no help.

Satellite was installed on roof of rental, without permission.

2/9/2016 Installer installed dish today and now I don't have internet. He told me it was my problem because his laptop worked.

Also remember if they are not providing what they promised you then you can always search the internet for a Breach of contract form for about 8.00 and file it with your county clerk. I do not think they will pay the thousands of dollars to send an attorney to your city to fight it, they will probally just concede and cancel your contract.

With the comment "The one mistake that many of you made was ... you did not buy from a LOCAL DEALER. "
No they did not mistake. When you purchase from either the company or resaler the service and customer support should always be 110 %
I stopped eating at Dominoes Pizza because the corporate office emailed me to say they alerted the franchise location. When I emailed back in a week saying no one has contacted me about my experience D. went on to write well they are a franchise and we have no control over that. So I dumped them. If you have a name on a service then that name should stand behind its product no matter what.

boy, the same, hughesnet is poor service!they charge 200+ percent what everyone else charges. i hated dial up but at least the only thing bad about dial up was that it was so slow. they never once tried to rip me off. hughes net is trying to charge us 82 dollars a month, i was told when ordering i would pay no more than 59. something about rebates and some other bull they say i have to get on line and find. from the first day it has been a nightmare. they came to my house and tracked mud, they drilled a hole in my hard wood floor, not where they said but out from the corner about a foot. they also said they could not put the dish on the roof because of the trees...? so my free installation cost 145 dollars. im kinda glad they didn't put it up there, they probably would have made my new roof leak! from the first day trying to get on the net we have had trouble. so i call and the only ones you can talk to in indians in india! you can barely understand them, and they tell you to the same thing, unplug everything, shut everything off and restart angin. WHAT A PAIN IN THE A__ that is ! sometimes it works for 5 minutes sometimes for a half hour, then guess what? you lose connection.. so i called my bank and canceled my debit card so they couldn't take the payment out.i told them i needed someone to come to the house and check out this stuff, they only wanted to send someone on the day i would not be home . now they say we have to go through the phone bit again, how many time do you have to do that/ I KNOW IT HAS BEEN 8-9 TIMES ALREADY. and better yet they are going to charge me ONLY 29.95 if they come out haha they act like that is a deal, i think this crap has never worked right from day one they need to do what ever to make it right

I also have Hughesnet and the fair access policy sucks I travel for most of the week and never get on the computer but on the weekend when I am home and have nothing to do but surf the web to amuse myself then they slow me down because I over use my time for that day my problem is what about all the days through the week I never use the system but still get charged for the service now they have the purchace a token to speed you back up for $10.50 this is stupid to say the least what it all boils down to is pay for the service but don't use it. I hope a day will come when another provider can come into my area so I can tell Hughesnet to KISS OFF.

Max Compton
Pelzer SC
[protected]

Hughesnet IS CRAP Somebody needs to sue these losers until they are out of business. They are ripping people off and making them look stupid. I'm using it right now and I thought I could finally watch videos again I have 3 other members of my family that has their own computer and uses the internet. Download limit will exceed in only a few hours... I am a college student there's no way for me to handle school work online other companies they are ain't satellite has a 50gb limit a day why the hell we only get around 300mb or less... are these people ###ed? People said they limit it because of people abusing the service. They could have at least given us 2 to 4 gbs The only way to get over 1gb is to start a business. They give us unlimited internet late as hell at 2 to 7 am.. who the hell is going be up at 2 o clock doing anything online? They are even ripping people off by charging a crap load of money to cancel their service. by how low the limit is they are doing it on purpose to get more money. They need to stop advertising hughsnet. I get pissed everytime I see their commerical ad. I wouldn't recommend hughesnet to anybody not even as a last resort.

i am new to hughes net and i too am having the same problems as everyone else. they sent me a new modem and it worked ok for a couple of hours and then i started having the same problems as the old one. if they do not fix this piece of crap and quick i will quit paying and they can come and get their equipment and i am also tired of talking to their tech support that i cant understand, another company that has outsourced jobs to india

HughesNet is the worst! To start with we were promised a rebate after 30 days, then they told us we wouldn't get it when we applied for it. It's as slow as dial up. IF we didn't have a 2 year contract we would have canceled! When the 2 years is up we will cancel!
We only paid 12.95 for dial up and it worked as well as this so called high speed internet.
I have read from others that we are expected to take the dish and return it at our expense when our contract is up. NOT gonna happen! They can do whatever floats their boat because That is a load of bull! We draw the line at taking that thing down and paying to return it. When we canceled Dish Network they sent a prepaid box.
We have been lied to constantly! BEFORE we signed up for their service we explained we wanted to use it to watch old TV shows online. They told this wasn't a problem and I know lots of other people who do this with their internet service. I mean after all that's why it's online. BUT when we watched a SHORT super bowl ad online we were shut down for 24 hours because we exceeded the fair excess threshold! Yes we called and they told us a different story! Of course our friends have DSL and no limit for less than we pay.
You may want to know why we went with them to start with? Because we happen to live in an area where we can get nothing else but dial up.
I haven't covered customer service. Oh what a joy to call and get someone EVERY SINGLE TIME you can't understand! Of course they always say the system checks out just fine even when you can't get google.com to open.
All that for 71.00 per month that we pay.
My advice is to avoid HughesNet at all cost!

9/11/2023 rep did not get back with me could not under stand her I am hard of hearing people with accent hard time understanding. They were giving me gen 5 at 41.00 dollars a month for 12 months. I have Spectrum offer at 45.00 a month nobody gets back with me. Ps. I have been with Hughes almost.20years beau. Wedemeyer @ dot com phone [protected]

Extremely slow internet, frequently out with weather issues. Extremely expensive with minimal data included. Cancelling a nightmare and they are still trying to double charge me for a data token.

There are far better options for rural Virginia locations.

They lied when providing my speed test to measure data, etc etc. Stole data from my data plan and would cut my data speeds when we were using their internet service. Customer support would hang up with me and never return a call or their chat help would never respond

My bill has been going up monthly for 3 months. Each month I called I was promised it would not change and that I would be reimbursed on next months bill, which I never was. I was told on last call it was to increase to from $66.61-$115. I have ticket numbers for each interaction. Customer service makes statements that they don't keep.

The plastic advertisement you consistantly send through the mail. Can you stop hurting the enviroment with plastic cards that go right to the trash?

Hughesnet didn't deliver the product they agreed to. They agreed to a pole mount to avoid trees that block southern skies, but tech mounted & aimed at the trees. Slower than dial up & unable to get response from customer service. After emails beginning on day of installation telling them, I utilize the 30 day period to change my mind, they still took $477.98 from my account. I'm out money & have nothing to show for it.

These are the rudest customer service reps EVER!. They don't tell you, you are in a 2 YEAR CONTRACT. They provide horrible service all around. Do Not connect their service!

eta fee no refund no English speaking reps is there nothing we can do

They guaranteed me a price of $59.00 a month with a two year contract, and on the 3rd month they went up to $80.00, and the service was so slow, i can't even use it!

My internet renews on the 14th of every month my husband used our computer for 1 hour and the went on vacation out of state no one was home our one computer off came back 3 days later and it's saying we have no internet left
They won't let me speak to a manager
Filing a credit card claim in the morning
Jnana carroll case number 107618246t

Why cant we get a local phone number. I have been informed we cannot even get an 847 area number, we have at least 7 prefixes in the area. This results in all calls coming in are long distance. We were assigned an 501 area number which is the area about !00 miles south. I f we cant get an area number why are we not informed of this upfront.

I have never had Hughes net service nor have I ever resided at the service address yet I am being billed and harassed with threatening credit consequences and measures by Hughesnet if I don't pay this $60 bill for last month of service?

50 gigs in 3 hours gone really need a call asap we paid 450 for our equipment and for data to move that fast got to be a ripoff we had this problem for a while need someone to contact us asap or we will be going public with this [protected]

House installed at 3350 Wilton sumter sc I do not want anything installed on my roof you need to ck tax records or something to verify that your customer owns home the renter called to have it removed but now I gave to repair roof my name is Ellis Daniel at [protected] home owner

Your tech support is drastically poor, one of the worst service I have ever seen...in my life I'll try to switch from your as many ways as possible. I have no good words about Hughes...

Hughes is a fraud!