Hughes
Reviews and Complaints

Hughesnet has been nightmarish here in NC also, 99.9% of the time I get someone in INDIA or some Fillippina, my first bill was for $421-, , I stumbled across it, went in, , called, , the filippina was RELENTLESS, I hung up, , changed my payment method, , tore down the dish, THEY refuse to send me a return shipping label, , THEY want ME to pay the freight!, seems Half the bill, , or $199.99 is the cost of installation IF you purchase the system, , very small print on the back of the advertisement, , "IF you agree to LEASE, , the installation is free" That's deceitfull marketing! hughesnet, , You guys SUCK! and U want that CHEAP oveseas labor! you greedy [censor]!

Someone somewhere is going to have to do something about hughesnet. The Fair Access Policy, as they call it, is nothing more than an act to prevent criminals from siphoning bandwidth to their friends. So in essence, if one person doesn't follow the rules, everyone has to suffer. I would seriously hope that hughes is losing customer after customer on a weekly basis. I sincerely hope that their subscriber base becomes so weak that they will not even have enough money to operate for one day. I hate hughesnet. I loathe them. This is the biggest ponzi scheme in the history of the internet age. Right now, I think I would rather go back to the old cable boxes where you had to press a button and you only got about twenty good channels. I am a recent college graduate and I swear, I can't even look for a job. I can't play an online game. I can't watch video without having to worry about that crazy usage meter. This is crazy. Why even have an internet service if you are not going to put your customers first? Are we a bunch of criminals bent on stealing and distributing bandwidth to third parties? This is lunacy. Those Indian jackoffs need to find a new profession. What do they do all day in the office? Jack off? Then someone calls and they read a damn script?
I don't give a damn if India thinks we're spoiled. People work hard in this country. And with the technology of the internet changing on a yearly basis, it only makes sense to keep up with the times. hughesnet(I won't even capitalize the damn name) is like a damn dinosaur that keeps feasting on a long rotten corpse. I want a class action lawsuit brought against the powers that be in this incompetent organization and I want charges filed. I want refunds and I want those idiots to have to pull x amount of community service. Of course, right now, that won't happen. But as they continue to lose customers, they can move to India and stay there for all I care. ###.

Agree that the service is poor, that hughesnet responds poorly and its help line to India leaves you connected with ill trained and poor English speaking techs, I too have experienced slow PM times. Cam anyone comment on the use of higher speed levels Hughesnet advertises? Does it make a difference to go to 1.5Mbps?

Amazing the way this company thinks it can commit fraud! You need to go to your banker immediately, dear. Since you had no homeowners insurance, this company does not have to fear being examined by that insurance investigator. Such practices are carefully examined when insurance payments are made and they would not dare to hurt you. But since you had no insurance ... you will have to rely on existing consumer protection laws.

Your banker is trained to help you stop companies from accessing you ... if you are unfortunate enough to meet a dumb-bunny then ASK them for their FBI contact that deals with robbery in their area. Call that number and ask for an interview time. You have suffered enough loss and since this company uses international call service, you are now considered a victim of INTERNATIONAL crime. Good luck! And do go talk with your banker immediately.

Amazing! Go immediately to your bank and talk with a loan officer of manager. Tell them clearly that you are a victim of INTERNATIONAL fraud. The billing and customer service being done in India qualifies you for protection as an American consumer in different ways then a normal American company even does. The banker SHOULD be able to direct you to their contact at the FBI for further help. Chase Credit Card must be called and informed of the unauthorized access ... it is a CRIME that carries penalty.

Companies have to pay for the privilege to access credit card. Each vendor has the riht to suspend access if the company is committing fraud. It looks like you need to inform Chase so they can REFUSE this company the right to charge to their cards at all. You have the power to make a difference here since you never authorized with charge. Go for it ... and remember. Under your posting, there is a listing of 10 more complaints on this company should you need to refer the FBI to this list so they have more material.

I have had similar problems with "HughesNet". I was having trouble with my computer, and they recommended their Home Tech. Support (powered by Sutherland Global). The salesman there assured me that they could fix the problem, but that I would have to pay $99.99 first. After paying the fee, the "technician" admitted that he could not fix the problem...but refused to refund my money, after he had wasted both of our time, and my money.
HughesNet probably get a kickback from this scam. As soon as my contract is up, HughesNet will be fired.
Another thing to watch out for, is your contract. If you don't cancel it, once it is expired, then the contract automatically renews, and you will be stuck with their inferior, pathetic service for another two years. They have every angle covered. Oh, and yes, you get a "download quota" so that you get the minimal service, for the maximum cost.

I was on your customer support line to speed up my high speed net gen 5. the customer service was terrible they lied to me told me I was speaking to a supervisor when in fact they were just passing me from one customer service rep to another. talked to three different individuals who were all very hard to understand and rude. they hung up on my husband twice and put me on hold for ever. When they finally got the problem fixed they were dismissive and rude. I pay over $130 dollars a month and have to call in every other month due to slow downs.

Never got to talk to an actual supervisor even though I was put on hold for over a half hour. very poor service.

my landline phone has not been working since the last week of june. started calling on july 1 to report phone not working. is over a month now and still not working. tell me why it is taking this long to fix problem when they know what the problem is. am tired of the run around vickie deluca

To whom it may concern:
Be advised that I authorized my wife to call and disconnect our Hughes Net Service! On February 3rd, 2019 she called to disconnect! First she spoke with a female who insisted on knowing why we wanted to terminate. My wife stated we had moved on... but that wasn’t good enough! She asked again why we wanted to terminate! My wife stated we no longer needed it! Suddenly she couldn’t help my wife because the account was under my name... yet she had engaged in conversation with my wife regarding my account for several minutes! She suddenly had to speak with me! My wife called me on her cell phone and put me on speaker at which time I confirmed that I did indeed want the account terminated! I was then put on hold for several minutes! I was then transferred to “ the account cancelling” department! At this time I spoke with a guy named Eric! He repeatedly ask why we wanted to cancel our account! I told him we had moved! He then relentlessly attempted to stop me from terminating my account stating we are still under contract for gen 5! ( my wife disputes this) she is the one who pays the bills! He stated I would have to pay 100.00 for terminating my service two months early! My wife calls BS! I had the phone on speaker and my wife heard his overbearing attitude! She then took the phone and ask to speak to his supervisor! He first said he had all the information we needed! When she was persistent... he stated he wasn’t sure he could locate a supervisor! She again asked for his supervisor! He stated he was a supervisor... she stated no you are not..., you are in the “ account cancellation department! He said why do you need to speak to a supervisor... she stated because that is what you do when you are dissatisfied with information you are receiving! He still refused to transfer her! Prior to informing me that I would have to pay 100.00 early termination fee, he was real close to harassment in his persistence to get us to sign up with Hughes net at our new residence! Please address these issues with your employees and advise them that the customers are responsible for them getting a pay check ... no customers... no money to pay employees! Thank you for your attention to this matter! [protected]
Acct# Dsd9517920 and please continue with the termination!

September 13, 2018
Dear Hughesnet.com
I am hoping to resolve my issues with you IP services
Username: dflentge1@hughes.net
List of cases numbers (#):
1. [protected]
2. [protected]
3. [protected]
4. [protected]
5. [protected]
6. [protected]
7. [protected]
8. [protected]
9. [protected]
10. Current (I hope still active) Case # [protected] Tech Support Ph. # [protected]
Modem/router Password: RYSB2799yBBE7237
Problems:
I am typing this document while waiting for you to load a page—employment application! You just freeze; imagine that, you are not functional.
Modem:
Problem with Epson not able to communicate to my laptop. Your Modem would not function via Wi-Fi to/from printer and computer. Again Still Waiting!
Dish alignment:
Addressed by technician with new hardware, what technician resolved had nothing to do with my Problems?
Download speed:
To my monitor, poor to non-existence
Your freeze my operating system to the point of the “Wheel” becoming problematic.
It’s you not Safari, Word, Outlook, anything that touches the Internet.
U-tube has never worked
Password reset:
My password that I use was 2024 until you failed to recognize my password and have me and everyone else uses the same reset password that you supply: welcome1. Seven (7) events over seven years. Can I stop this waist of my time?
Change Email address:
When I moved my service to another residence in the County, you changed my Email address. Why did you not inform me? Do you know how much work and miscommunication, leading to frustrations?
Outlook:
You have four (4) outgoing emails frozen on your mainframe, slowing my incoming Emails, for two (2) years. Messages are, “failed or was dropped”, by you. I was forced by you to use your Home Email. You average was five (5) tabs to open up your Home page. How much of my time do you waste?
I have had outgoing emails taking as long as fourteen (14) hours to deliver.
Simple replies and basic email communication have taken hours.
After two (2) years of error free Outlook, you did it again. You switched my IP address from the one originally provided to me from you, to one that was “Blacklisted”.
Outlook Pop-Up request to verify Password “welcome1”, this activated my send option. This randomly occurred several months ago. This has not worked in Outlook for four (4) years, what did you do?
Internet speed:
Research through search engines, Google, produces menus, (no pictures, and photos) that some times open approximately thirty (30) percent of attempts
The more images the guarantee the page will not load
Selections from the menu are chosen to open, in new tabs and windows makes no difference in speed and download.
Research needed for Corporation, health, jobs, and projects require me to have several tabs active simultaneously
Internet pages do not completely load, after much time if all images open at the bottom of the page, you scroll back to the top of the page except it has disappeared in to your “White Page”
Pages open slowly, (click, go have a sandwich) then maybe the page would load
Pages don’t open, “White Pages”
Tabs active are deleted
Opened tabs from pages close and don’t open
Tabs need to be constantly reloaded, with little to no success
Hyperlinks:
In Word and PDF documents does not function.
Favorites, failure
I must endure with your term “Cannot locate the Internet Server”
To fix your problems I have gone via:
Geek Squad
Microsoft
Apple
IT Associates
To seek help, every one blames you.
Cost for Technicians: $368. Out of my pocket. Why? Your technicians were not capable in my problem areas so I was forced to pay Professionals. They blame you.
Server problem areas are not problems from my Mac, or cloud obstruction. My laptop works flawlessly when using Wi-Fi at remote locations. Its you.
I need Internet access from a Internet Provider to do work, currently there is no recognition of functioning Internet access.
You constantly humiliate me by freezing, rendering my Laptop via You useless.
Wasted time and money
What does that cost?
I need a functional access to work!
What are our options?
Fix my problems that you created, I will stay a customer
Lose me as a customer
The most outrageous option is to drive the eighteen (18) miles round trip to go to the local library. The library Internet functions as an IP should function. Their value is I get one hundred (100) percent of my task accomplished. This option increases my cost in mileage and driving time. You however provide Nil to a very poor functioning service. Useless
At this point Hughes v. Library you lose, you provide no service!
Monday September 17, I will cancel your recurring debit payment from my banking account. Posted 20th monthly, HNS*hughesnet.com [protected] #5296
New contact Email: dlflentge@gmail.com

Thank you for any assistance you can provide
David L. Flentge
[protected]

the only company that will put wifi in my house is Hughestnet. I got it installed for my internet and my smart tv. its the worst service i have ever gotten. its a stupid monthly payment, the wifi doesnt work and my equipment is super slow. i called them to have them cancel my account and instead of saying "let me fix your issues so we can keep you as a customer" they charged me $235 for taking the account down and $99 for a guy to climb on my room to take a transmitter down and to leave the ugly dish up there.

I come back from a long business trip, as a precaution I always reset my WiFi password. For some reason I cant reset the password on my router, contact customer service, we trouble shoot the problem, its determined that there is something wrong with the router. Hughes sends me out a replacement.
I get some strange emails that seem to indicate to me that someone is getting into my internet data.
I go to my.hughesnet.com and cant log in because my password wont work. Strange I have a desktop app that keeps track of all my passwords, I havent changed it so that means that someone has changing my password for me, the problem with that is that Im the only person who uses the account and I live alone. Customer service helps me reset the password...odd theres some strange email address in my account profile, the rep resets the password to this nuvpuwowa@hughes.net and I attempt to delete it but I get a pop up that says Ive entered a bad password and my access is denied. It goes on that the next day I attempt to log into my account and again the password is not accepted and I have to go thru customer service to reset my password again? And that weird email address is still there. I ask the CS rep who replies that they can only see my account email address not the odd ball email. The CS rep agrees to reset the password again, and I attempt to delete it nothing happens. I log in again the next the password again doesnt work, I contact CS, the still cant see the odd email address in my profile, they can only see my address. I go to tech support, who tells me that he CAN see the odd email address but theres no name or account number associated with the user? It seems to me that IT has a rogue user thats been getting into my account but each time the user gets into my account they have to reset the password, thats why my password never works. This is a clear violation of Hughesnet privacy policy. All I get is a "we will look into this" and we will call you in a couple of days.
A couple of days? Now up till now the customer service reps have done all that they can do to get this fixed. This IT representative has a could care less attitude.
DOES ANYBODY KNOW A LAWYER THAT CAN HELP ME WITH THIS? hughesnetlawyer@gmail.com

I have had it with this ridiculous Company! Seriously. December 2016 - the contract was well and truly over. The former account holder (My Landlord) called them to have it put in my name, as I was leaving for another address and he had no need for Hughesnet - he was using a more reliable service. I was already on the account as an authority and was paying the bill monthly. We were told - "No problem!" We now discover, his name has gone back ON the account and Hughesnet are refusing to remove it. They not only are trying to increase the monthly fee by $30 but are basically saying I have to enter a new contract to have it in my name. I am fighting cancer and get chemo twice a month and rely on this internet for a means of contact as well. Do they care? Nope!

In Sep 2015, I signed up for Internet with HughesNet. Today, sadly I didn't catch it earlier, I noticed I was being overcharged.

When I called the billing dept., I was told a variety of stories as to why the amount I pay each month is twice what I was quoted on the phone and the order email I received. First, I was told I was on a different plan than what I ordered. Then I was told that there was a different promotion than the email reflected. I was told I had accidentally changed my plan. I was told that I have used the full amount of data allowed each month, even though the location where Internet was set-up was a house that sat empty for 355+ days in 2017. I was also told that the additional amount was for a package deal. I get Internet only. Every time The customer service agent came onto the phone, he alway had a reason for the overcharge, but it never made any sense -- how can I accidentally upgrade my service without knowing?

I asked for The customer service agent’s name and badge number, and he gave me he name, and a case number rather than badge number. Then I asked to speak with a supervisor, suddenly The customer service agent was able to speak with the advanced billing department. He said that the 3 month overcharge refund was all that the advanced billing could authenticate as to my overcharges and they could not look further back into the account to verify payments. I am on automatic payment, is the company so technologically inept that they cannot see what a customer has paid over the years? We are speaking of 30 months if overcharge, not a few months. The customer service agent said to process any kind of refund, I would have to fax my original email to Hughes Net. When I said I don’t have fax service at my house, only Internet and I could forward the email to him, he said it had to be faxed.

“The reason that the advanced billing department gave for the $214.05 refund, is that all the further back they can process a refund.” I asked his to ask the billing department what the policy actually is that says it is okay to overcharge a customer by about $2000 and it is okay to keep 1800 of it. He went back to advanced billing to speak with the advanced billing department. When he returned to the phone, he said that the advanced billing department could process a refund for 6 months only. “He said that a customer must report the issue with the bill as early as possible for them to process changes or full refund on the account.” I pointed out that the story changed again. He suggested instead of filing with the local, federal, state, and BBB offices I just post the info on HughesNet website.

At this point, I asked to speak with The customer service agent’s supervisor. I was on placed on hold. I asked my husband to bet on the fact that The customer service agent would be back on the line and say that advanced billing could authorize 12 months refund. While waiting, I looked up Hughes Network Corporate Offices so I can call on the next business day.

The customer service agent keeps coming back to the call to report that the advanced billing department is doing further research, but each time he comes back to me, another person in that advanced billing department is on the phone and he has to speak to them again. I told The customer service agent to stay with on the phone call with the advanced billing department so that he can get an answer rather than checking that I am still on the line.

The supervisor came on the line. He gave me three reasons that there was an upgrade made to my account by 1) I was told that their assumption that a call was made by myself or on my behalf to make an upgrade, or 2) I or someone else went to the website and change on the internet, or 3) the fault was on their end that call was not documented and someone at Hughes Net had mistakenly upgraded account. He again said that the company could offer me a 6 month refund of $430 and that he would send corporate an email so an investigation would be conducted to see how the change to my account was made. I pointed out that there was still an overpayment of 24 months and thenI told The supervisor I had the number for corporate and would call on Monday and I would request a transcript of the 2+ hour call from today.

Customers – know who and where to report your Internet trouble to. BBB, FCC, Attorney General of your state, local utilities commission, state utilities commission, your senate, state delegate, and congressman.

my name is Tammie
I had internet connect on Thursday 03.26.2018, and my service has been horrible from the time it was connected. I am unable to watch t.v. print from my printer. The service is horrible. The technician that connected my internet, took the old dish off the roof and just threw it on the ground, he even had the nerve to ask to use my bathroom, and I have never in my life time since I've had my own home had a tech ask to use my bathroom. I live in a subdivision, and most sud-divisions has fees once a year. Also the property has to look up to par. The dish is sitting on the very front of my roof, and this is unacceptable. Every time I called hughesnet, the reps act as though they don't know anything or know what I'm talking about, this was very frustrating. They didn't want to connect me with a supervisor when I would ask for one, I was even hung up on by one of them. I was even told that the reason why my service was bad was because Montana was having bad weather, and I live in Indiana, now what kind of mess is that. I asked them that if Indiana has bright sunny 80 degree temps and Montana has a rain storm, it will affect my service, and I was told yes. This is so ridiculous. I wasn't told this when I was talking with the sales rep, this was one big thing that was left out, and this is something very important customer's should know. Hughesnet is only out to get whoever they can get. It's all about money. Hughesnet is a joke! I was also told that they only have one tech in my area, and he is the same one I demanded not to send to my home again, and that I have the right not to have him back in my home. Why is there only one tech in a large area...UMMM it makes one wonder. I just wish I had read some of these reviews before I went with them, because I most definitely didn't want the same tech coming out.

Reply

my name is Tammie
I had internet connect on Thursday 03.26.2018, and my service has been horrible from the time it was connected. I am unable to watch t.v. print from my printer. The service is horrible. The technician that connected my internet, took the old dish off the roof and just threw it on the ground, he even had the nerve to ask to use my bathroom, and I have never in my life time since I've had my own home had a tech ask to use my bathroom. I live in a subdivision, and most sud-divisions has fees once a year. Also the property has to look up to par. The dish is sitting on the very front of my roof, and this is unacceptable. Every time I called hughesnet, the reps act as though they don't know anything or know what I'm talking about, this was very frustrating. They didn't want to connect me with a supervisor when I would ask for one, I was even hung up on by one of them. I was even told that the reason why my service was bad was because Montana was having bad weather, and I live in Indiana, now what kind of mess is that. I asked them that if Indiana has bright sunny 80 degree temps and Montana has a rain storm, it will affect my service, and I was told yes. This is so ridiculous. I wasn't told this when I was talking with the sales rep, this was one big thing that was left out, and this is something very important customer's should know. Hughesnet is only out to get whoever they can get. It's all about money. Hughesnet is a joke! I was also told that they only have one tech in my area, and he is the same one I demanded not to send to my home again, and that I have the right not to have him back in my home. Why is there only one tech in a large area...UMMM it makes one wonder. I just wish I had read some of these reviews before I went with them, because I most definitely didn't want the same tech coming out.

As a victim of DirectWay/HughesNet I can only say that for several years we had no issues with the system. Two years ago we were forced to upgrade modems as part of their system update to increase speeds. Since then it has been nothing but a problem from hardware issues to inept customer service based outside the United States. If the customer service issues were not a nightmare imagine our surprise to learn that to go along with an increase in costs the bandwidth allowance was cut in half for the FAP.

You got that right !
Most of the time, my download speeds go down to 5.4kbps. Which is ridiculous!
They claim "Fair Access Policy", but when they decide you've exceeded your limit, they
cut you off from internet access for 24 hours. Even though your still paying for the service!

garystan

We've had HughesNet service for over 5 years so far. For the past 4 years, yes, we had our share of slow/no speeds issues. Were very mad! We upgraded from the 4000 to the 7000 modem a few years ago and then speeds gradually slowed down at certain peak times of the day. Our service speed was up and down, just marginally adequate, but we have no choice out here in rural central Virginia. About a year ago, the 7000 modem began needing periodic disconnecting of the two cables to reset the modem and get the speed back up to par. That was fine once or twice a day. But speeds still slowed or died, so, through an internet search, someone revealed the Hughes corporate phone number in germantown, MD. We called and quickly got connected the HughesNet CEO, William, who carefully listened to our issues, acknowledged them and was very courteous and apologetic and put us under executive customer care. William graciously upgraded our modem to the then new, HN9000 series for FREE and switched our service from the older, over-crowded satellite over to the then newly-launched satellite. To boot, he gave us a one month use credit. William was wonderful! After installation, speeds were quite fast, we had upgraded to the mid-level speed program which cost more, however, after several months, speeds again slowed down and we had to again disconnect and reconnect the two cables which did work and restored our speed for a day. In time, we got tired of having the chore of doing this, so we called tech support in India, starting at first base. They could not help us and transferred us to what was called, Prioritized Tech Support. The very helpful gentleman, I believe in the Philippines, solved our long-time problem in a matter of minutes. He had us go to, and make noteof this, customercare.myhughesnet.com and go to downloads area on the center right-hand side, and click and then click on the first download, which is for the 7000 and 9000 series modems for Windows users. This is called the Lan Client Config. Utility, and it configs Windows-based computers to obtain optimized performance. It took a minute to download and install and, presto! our speeds greatly increased to where they should have been, and the speeds stay consistent throughout the day--no issues. Finally. We strongly suggest trying this route. This is the Tweek you need! Also, Hughes has solved, sort-of, the issue of exceeding the Fair Use Limit by issuing a free restore token, one a month, and beyond that, a small fee to pay to instantly restore speeds. So, for us, everything has been rectified. We tip our hat to CEO William and Hughesnet. Ron & Linda in VA. 5 April 2010

i have already wrote a complaint and this damn service didn't let me oost it

i have had nothing but he-- out of hughes net they are way worst than dial-upwitch i don't have the option of anymore as there are no telephone lines in the country where i live. trust me when elon musk get his system up and running everyone on earth will run to it. starlink is it's name it will be up and going in about anther year or so not only for internet but also cell phones and tv he will become the richest man in the world by a long ways i'm going to buy stock in his company as much as i can bill lampman

The absolute worst, nonfunctional bs internet on the face of the earth. Same price as cable. Fifteen times SLOWER than dial-up, and they throttle you all day long through a "fair use policy." Even when the service works, which is only between the hours of 3 and 6 AM after said throttling, the connection is generally 1.2 mbps at best, assuming fair weather, no clouds, no wind, and of course your willingness to wait up to these cuckoo bird hours for a sliver of internet. Absolute robbery.

HughesNet is the most cretinous internet service provider on the face of the planet. They shouldn't just be avoided at all costs; they should be sued into oblivion!

Are you kidding me? My HughesNet runs at 2Kb or about 14 times slower than dial-up, yet costs $60 a month. I can cancel my 15 month contract at a cost of $700, so you figure it out.

The installer was so fat he couldn't climb on the roof so he charged me $132.50 which is a scam for the installer to make extra money, to install a pole into the ground. He told me to make the check out to him personally, not to Millennium Satellite. I was a DirecTV installer and am well aware of this scam. The rebate program requires copies of my invoice but I don't get an invoice. instead my business ATM card is charged every month, so the rebate is a scam too.

So what's my recourse? I tell you how to get even with these ###. Sue them in small claims court. It will cost you about $50 to file; you don't need a lawyer, but guess what? THEY DO! They're a corporation. So they spend at least $500 to defend themselves or lose by default. First you have to give them a chance to make good, so do that first. When you're not satisfied, sue them. The installer too.

I agree completely. Worst internet service ever. I would gladly go back to dial up. Most of the time my internet runs at 15 - 18kb. DSL, cable, not available. No phone line at this time, but the instant my two year contract is up, I will be switching to something that actually works. No point in begging cable company to put in cable, those greedy (deleted) only want to install cable where they can sign up a few thousand people. Still, no matter what, DO NOT SIGN UP FOR HUGHES NET! It is way overpriced for the service received. Should cost about a buck a month for service rendered. It should be closed down now, I doubt anyone would miss it, not like you get any connection anyway. Do not believe the commercials, I'm stuck for at least another year, don't fall into that trap. Get dial up, it's way faster, get unlimited cell phone service, it's cheaper and faster.

highes net should be closed down

wow, the hughesnet dealer can't read...

Losers, You know good and well you signed the work orders and kept the system for more than 30 days and now are just whining for whatever reason.

Call the number mentioned above [protected]) and press 0 to talk to an operator! I had an unexpected military move and had to cancel my service early. I informed HughesNet that I would be leaving the state on 1 January and confirmed what equipment needed to be returned. I was told just the modem and cable. Long story short we moved halfway across the country and over a month later received a letter from HughesNet saying we had one week to return the radio assembly from the top of the satellite dish or we would be charged a $300 unreturned equipment fee. I made six different calls to customer service requesting an extension so that my husband could drive 1500 miles, climb on the roof, cut down the radio assembly, and mail it back. After the hours long, frustrating attempts at getting an extension and a guarantee that my card would not be charged, I was at wits end. As I was just sitting on hold for the sixth time in a week, I was googling HughesNet complaints and stumbled across the above post. I immediately hung up, called that number and spoke with a live, English-speaking individual who personally guaranteed she would prevent the charge from going through on my card and told me that my husband did not have to make the drive to get the radio assembly. She told me if I had any more problems I should call and ask for her specifically. I will never again use HughesNet nor recommend it to anyone, but it is nice to know that there are a few individuals that work for the company that can actually get things done.

I'm a new account holder. 3 day ago my bandwidth suddenly dropped from around 750 to 800 kbps to 12 to 19 kbps. For 2 days I tried to find out if I had a virus or some Denial of Service problem. Well, finally I called Hughes Net. In fact, I called them 4 times today. Somewhere in India or God knows where.

The first fellow educated me about their Fair Use Policy. He was polite and methodical. The phone call dropped. I called back and talked to the 2nd fellow. We had an extremely poor phone line that dropped off. 3rd guy I could talk to. He again explained the "Policy" that punishes Hughes customers for having the unmitigated gall to actually use the service.

I asked the guy if he had a lot of complaints about the "Policy" and he indicated that he spent all day placating customers. I told him that the 3rd fellow that I talked to two hours earlier assured me that my Penalty Box time would end within 10 minutes. Of course, that didn't happen.

The 4th guy said that my bandwidth would continue to be unusable until tomorrow at 7 PM. That would be nearly four days with an unusable bandwidth of 12 kbps. I told him that logic indicates that Hughes Net is applying this ridiculous Fair Use Policy because they have inadequate resources to service their client base. The only other reason is to simply alienate their customers and make them drop their service at the first opportunity. That defies logic…

So, on one day I was naughty and utilized too much scarce bandwidth. After being denied service for 4 days I will be allowed to use the service that I am paying for. You can bet I will organize as many other Hughes Net victims in Mississippi as I can find. We need to inundate the State Attorney General and the Better Business Bureau and the Federal Trade Commission with thousands of complaints.

If you want in shoot me an email to budparker@ymail.com I will supply names, phone numbers, email addresses and snail mail addresses for you to file your complaint. It is time to tighten up Hughes Net. They mislead potential customers with their claim of 1 MB bandwidth only to inflict their Fair Use Policy after you commit to their service. Google “problems with Hughes Net” without the quotation marks to find thousands of livid customers!

We've got the same problem. We've been dealing with Hughesnet for years now, from before they went loco and started dealing the harsh 24 (more like 26) hour punishment period for going over their ridiculous limit.

Funny thing is, we didn't even know about the FAP until I went in and did some digging. In addition to that, I had to snoop around even more to find out exactly what that limit was, and only today found a page that tells us what we've used so far.

Trust me, this company would've gone out of business a long time ago if half of us had any choice. Personally I'd rather go back to dial up than deal with these jokers any more. It'd probably be faster in the long run (During their FAP period, speeds drop down to less than 1/3 the speed of dialup. At least you'd be able to actually download something, though!).

It's just a scam to get you to shell out more money for a higher cap. Unfortunately, even after a bunch of research, I can't seem to find any alternative other than dial up.

Yes! Hughes.net has been a great dissapointment, can't get Outlook e-mail to work, their tech support is just terriable to say the least. Very dissatisfied.
I have some $477.47 into their equipment and can't get things to work, and now I suspose they think to hold me to a two year contract!?
Isn't there some way to claw back and get rid of the "service"?

Internet service is virtually nonexistent. Technical Support insists that FAP has been met even though there is no evidence of this on the user side. Have filed complaint with the FCC. Seeking refund for poor service for several months.

wish i had read this before...they won't take the dish from my home either...

Smokey,
Hughs. Net is not a company but only an e - mail address of one richard dobson (Fake) . Hughs. Net resides in peru. Contact with this individual is by e - mail or phone. Address is richard dobson, 645 pedro pascacio, mayobamba, san martin sm1, peru.
E - mail richard@mayobamba. Net, phone 51 - [protected].
I hope this has helped. Ps - his info was obtained from (Whois. Net)
Denham69

HughesNet is the worst ISP I have ever had!

My family and I recently moved down the road about a mile, for some reason our old DSL provider was out of reach. So we changed over to dial up through the same company (Fairpoint) upon the move. After about a week I couldn't take it, I thought this is the worst ISP I have ever experienced. Boy was I in for a shock. I saw a local TV ad for HughesNet and thought to myself, it’s got to be better then dial up 56k.

The HughesNet commercial advertises FREE standard installation. So this is great, high speed net and free installation...I'm hooked. So the technician shows up, of course we can't get the free installation which is TOTAL CRAP considering we have four satellite dishes on the house and a clear view of the S, SW sky. My friend from back in college, (who installs satellite dishes for a living) confirmed my two areas of attachment that I had recommended to the tech guy. But of course we get SCREWED and extra $275 for a custom installation. The tech then recommended that we install a pole with cement because yadda yadda yadda. So I said that’s fine do what you got to do but put it next to our deck post so it’s not in the way. He said that would be fine. I went to bed, since I had taken a night off from work to meet the tech guy, only to wake up and find that he had installed the pole about eight feet from where we had talked, t and drilled an extra hole into my NEW HOUSE, instead of running the wire where the other satellite cables go into the house. My excitement for high speed is the only thing that kept me from snapping on the guy.

So it's been a month now and I can't take it anymore. I must cancel my HughesNet account! We literally enjoyed the internet for probably ten hours in that month’s period of time. The CONSTANT disconnects, the inability to play a SIMPLE game online that dial up was able to play, the cost of nearly four times what we paid for dial up each month and the overall dissatisfaction during the installation process was too much to bare. On top of all this, upon canceling we find out that we were two days past the thirty day trial period that was NOT made known to us, in which case you can get out of the TWO YEAR SCAM they make you sign for half price disconnection fee or whatever it is, (I can't remember what it was exactly because I was so angry). A real company would have waved that fee anyways to prevent bad publicity through internet blogs and other means of expression. But not HughesNet! So now we are stuck paying $400 dollars to break the contract.

Then we get a little letter in the mail from our buddies at HughesNet. WE HAVE TO MAIL BACK THE SATELLITE/MODEM ETCETERA AT OUR OWN COST WITHIN 30 DAYS OR THEY FINE YOU ANOTHER $100! Then when they receive the crap, they then inspect it and can additionally charge you if "THEY SAY" the equipment is broken. Now how can a person prove or disprove it is broken if it is now in there possession? Or...you can pay a technician to come back to your house for $100 to inspect the equipment and take it off your hands, but not take the damn pole out of the middle of my lawn or fix the hole they drilled in my house.

So let me recap and add this up; day of missed work, (this number varies for each person that reads this) of $250, custom installation fee (which from my experience, I think the free installation is a bunch of crap and next to no one gets it for free) of $275, disconnection fee of $400, one month of service, (can’t remember how much it was so I'll say $50?) and to give the garbage back to them costs another $100. A grand total of $1075 for a month of the worst service I have ever seen, a pole stuck in my yard and a hole drilled into my house.

My words to the entire world are this, don't ever get HughesNet ever, if I could bankrupt that company I would, it is the worst service I have ever had the displeasure of barely using. If this gripe even stops one person from getting screwed by HughesNet, then I can die a happy man.

HughesNet misrepresents their service. The Fair Use Policy, that is not mentioned in the advertising, is an inducement for you to upgrade (for more money) to another level that is poor service, too!

Time to file complaints:

Sit down and think through your complaint and put it on paper. Try to leave out the shear opinion, like, “They Suck! Stick to the facts. The internet is rife with unsatisfied HughesNet customers. Let’s get together, pass info, and complain to the FTC and your Attorney General Office.

1. Federal Trade Commission
The FTC site includes news and alerts, consumer protection and anti-trust information.
www.ftc.gov/
2. Google for your states Attorney General

HughesNet contact info:

HughesNet - Hughes.Net - Directway
Phone: [protected]
Fax: [protected]

11717 Exploration Lane
Germantown, Maryland 20876
It is best to write snail mail because the phone will often send you to Indonesia... No help there.

I agree...have had them for the last 10yrs. and every upgrade the service gets worse. It's still the only high speed we can get besides wildblue and from what I have heard and read about them...I will stay with hughsnet and my 200 meg very 24hours.

yes i agree 100 million % HUGHESNET SUCKSSSSSSSSSSSSSS lol we have had them for 2 years and nothing but trouble. they are putting down more verizon dsl lines up the road so cant wait till we get that cause we are no longer under contract cause we filed a fcc complaint in april and it got resolved in may and they dropped our contract so we just pay month to month. gl with everything