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4.5 3650 Reviews

Hughes Complaints Summary

134 Resolved
498 Unresolved
Our verdict: When using services from Hughes with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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1:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hughes service issues

First of all when I was signing up I was told that 10 gb was all that I needed as I had indicated that I watched you tube netflix amazon and vudu so I signed up then after a couple of days later I complained about poor image and loading issues they indicated that it was a busy time so I began watching during those times that were not busy the same occurred so I called back and they had me go through all kinds of trouble shooting turning off the modem etc. and this went on for over 3 months including getting another modem and having the installer visit then I was going to vegas for 2 months and suspended service till I got back to receive the modem but the problem still persisted and then finally I was told that I used up all my gb which for over 3 months I was never informed about this so I bought 10 more gb and I used that up in less than 2 weeks so I cancelled that so I was lied to begin with and never told that I had used them all a few days after all this happened I wanted to cancel this service because I never had this problem before with comcast or AT&T so I had called after having these and viasat which was to much money for my budget on the pretense that I was lied to about this but they told me it would cost me 330.00

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1:01 pm EDT

Hughes customer service

5/13/2019

I called to check prices for internet service. After getting prices I told the woman I would need to disguss the options with my roomate as he would be paying half the bill. She hung up on me which I found was very rude! I called back to complain and was put on hold for 28 minutes and counting! I was seriously thinking about getting service through HughesNet but have now totally decided against it! The number I called was given to me by Dish Network [protected])

Lost my business before I even started!

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8:03 pm EDT

Hughes misinformed of what speed we had and other issues

We live in an area that we are limited in service providers and only can have sat services. Hughesnet stated that you could watch videos, music, photos, etc. On the fastest internet around. However, I had an opportunity to teach over the internet. It was a skype type of teaching. I tried to upload the teacher's portal and kept getting told to contact my network provider to release the rtmp protocol. We called and they said, "oh, real time messaging is not compatible with hughesnet." then they lie to people everyday. Also, we have called multiple times because our compters stop being able to connect to the internet. When we call they tell us that we have used all of our data for the month. When we ask how, they say we have 3 or more devices connected to the internet; however, all of our devices are off. Then they say that they are doing a download to our motem. So, basically they are using our data to update their motem. So not only do they lie about their service, they steal data from your plan for their updates, and have cost me a job. We have until october 2019 before we can leave them. I feel like that they have broken their contract with us and so we should be able to get out of it free and clear. Wish we had other choices.

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11:34 pm EDT

Hughes internet

I started my contract with HughesNet 10 months ago. I have finally had enough of the slow speed so I called today and spoke to a rep. What she told me was we were capped out on our plan. I asked how that could be and she read a list of stuff that had once been connect. Now since I have lived here we have never had our phones hooked to the internet. Just my husbands I pad and a one time hook up 4 months ago for the Xbox that has since been unplugged. The connection has never been strong enough for us to hook our computers too. I have bought 2 personal hot spots for my phone, iPad and computer through my carrier. My husband got an unlimited data on his phone and uses my hotspot for his iPad. His work has sent home a hotspot for his work computer. So after telling them nothing is hooked up. The rep proceeded to tell me the Xbox and a unidentified apple device was hooked up. I explained nothing has been hooked up to the modem for over 3 months. She told there was nothing she could do. We have did multiple speed tests, we have called 3 times. Today I called asked what was going on all she wanted to do was tell me I was wrong. So knowing that I was getting nowhere I asked how much the buy out was for my contract. $290.00. We had a 2 year contract after 90 days it's $15 for every month left on contract ours was 14 months left. Told her I would call her back. Called back got someone else went through the whole thing all over was quoted a lower price of $280.00 so I said fine I want to cancel and pay the $280.00 since it beat 14 more months at 90.00 ($1260.00) with such bad service. Keep in mind dial up looked like high speed compare to what we were getting. After all that knowing I am on the account she said my husband had to call her and say it was okay. We are both on the account, we are also military and I have special and general power of attorneys on all our accounts. She said she still need to verify with my husband so I just hung up. My husband finally had to leave the office and call them where he spent another 20 minutes trying to cancel our service and get the confirmation number of the cancellation. They tried to talk him out of it who knows how many times every other time he had to tell them he was only interested in canceling our contract. Finally get to the end they tried to hang up without giving him the confirmation number and then read it back so quick he had to get rude and demand it. Never once saying anything about returning the equipment. But I did my research and made damn sure he asked about it and they are sending it supposedly. So we shall see how difficult this is going to be to return the equipment.
Just so everyone knows after 90 days of service you can buy your contract out for $15 for every month you have left. But... the are going to try their hardest not to let that happen. You can always ask for a USA representative and they do have to send you back.

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1:44 pm EDT

Hughes cancellation of internet

I cancelled my internet before the next cycle. Not know that my account was active. I was not aware that even though the cancellation was at the end if the cycle I would still be charged. I was not told that. I was billed for the next month. There were no usages for the month payment was taken. I was charged a month payment with taxes . I called in and was told it is a valid charge. This is wrong. It clearly shows it in the bill the usage was 0. What does a person need to do to get a refund?

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9:24 pm EDT

Hughes cancellation fee

I was never told about an early cancellation fee. I specifically asked the man I set up service with over the phone if there was a contract I was under or any type of penalty if I needed to cancel service. He flat out lied to me and said no, no contract and no penalty for canceling. I gave consent and a "signature" or go ahead with the install because I was clearly LIED TO by a representative of Hughesnet. I canceled service tonight because it rarely works correctly. I was told because I'm canceling before the 18 months is up I'm being charged a $345 early cancellation fee. This is absolutely ridiculous and I NEVER would have signed up for or consented to any of this if The Hughesnet employee had told the actual truth about this from the beginning. Worst company I have ever dealt with

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2:59 pm EDT

Hughes internet speed

On March 2nd this year I had Hughesnet installed. It has not and does not provide high-speed service. (Slow loading websites, dropped websites, will not support streaming of Netflix without numerous delays and start overs, etc.) I began calling about this issue on March 3rd or 4th, very soon after installed and have called 3 times prior to today. Each technical support person did all the same tests, made suggestions, and convinced me I could fix the issue on my end. I also learned that unlimited data is "hard data" and not what any laymen would assume is meant by the advertisement. I'm a marketing major and your ads are at best deliberately and ethically misleading; at worse false! I didn't know that until an installer came to th house today in response to my complaints, "to move the router." He did not move the router because it would not have solved the problem. He showed me his work order and it didn't describe accurately the issue. I learned quite a lot and came to the conclusion that I cannot get what I need where I live, in spite of your ads saying otherwise. Just as I wouldn't pay for broccoli if the store didn't have broccoli; neither will I pay for a service or quality of service you do not provide.

Each call I've made was to cancel service but with all the talking points I was given I began to feel like an idiot (also deliberate). So this morning I called for the forth time, prepared to avoid any more traps to maintain service, and cancel. The representative's circular arguments, lack of comprehension and repetition made my head spin. (By the way the hold time is outrageous and the music is awful). Today's experience alone resulted in 3 reps hanging up on me, 2 reps nicely camouflaged their angry but passive-aggressive comments, several hours of my time, 2 near refusals to get a supervisor, and no resolution.

What I want is what I pay for - the same thing you advertise; "fast" per legal standards speed and unlimited data. I hav neither and haven't ever in the month and a half I've had your service.

Today, I had the displeasure of speaking with Steve Hauser. The point of contention is this: as I stated earlier and as the law requires, I will not pay to get something you claim I'll get but do not. Hughesnet insisted "there's nothing we can do about the ETF". That is simply not true. It isn't you "can't" - its that you won't. Mr. Hauser also refused to get me to a supervisor but finally agreed and disconnected the call. He did call back unlike the others to hung up. Mr Hauser also argued with me about my having called the times prior, claiming there was no record. I have the case numbers but he was so busy yelling "you'll have case numbers" that he couldn't hear me. I finally raised my voice and asked him to stop interrupting me. He was upset because I wouldn't accept his "solutions" so he "couldn't waive the ETF". He did not offer me solutions because there aren't any- he works for a company that has horrible reviews and numerous complaints of very slow speeds.

Here's the bottom line. I'm cancelling Hughesnet - period. Here's the messy part - I'm NOT paying an early termination fee for 22.5 months! I believe that's fair because I called immediately and continued to document my calls and Hughesnet provided solutions - but the truth is - you don't have a solution that allows me to enjoy fast loading webpages and Netflix streaming? The installer told me as much. He said he gets calls about slow internet on Hughesnet all the time and that Hughesnet can "barely call it fast per regulations." Although I appreciate having my thoughts confirmed by him, I didn't need to be affirmed because I live here! I know how "fast" Hughesnet is not; regardless of all the lovely talking points from you staff and your advertising.

Several of my neighbors feel the same way and complain but go through the same BS I got. I feel so strongly about being taken advantage of by you that I'd rather get together with all the others who feel the same way and file a class action suit against Hughesnet than pay an ETF. I'd rather spend 40K on an attorney than allow you to charge me for 22 months of services after I've cancelled. Dun me! Sue me! I'm NOT paying that fee because it's wrong.

If you think I'm a nutcase alone in this, just put Hughesnet in any search engine...you'll find noth8ng but bad reviews, complaint blogs and Corporate contacts. I tried those and they don't work either. As I write this, I am waiting for a promised call "within the hour" from Mr. Hauser's supervisor. It's been more than an hour. We both know he/she isn't calling me.

In summary? Cancel my service and waive the ETF and we're good. You'll never hear from me again. Maybe you'll win in a courtroom but I'm willing to take that chance because of the principle of what you're doing to people. You have 3 days to break a contract for a house or a car in Indiana. I, in good faith, took every measure I could to protect my right to get what I pay for and you've denied me that. I look forward to your effective and ethical response.

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10:43 pm EDT

Hughes hughesnet internet and phone service

Account # DSS37294056 Ronald & Ann Fiel 4/20/2019
Hughesnet installed internet and phone service in our home on March 14, 2019. Since then we have had nothing but problems with very slow internet and phones that sound scratchy and have an echo. This is not the service we were promised when we signed up. I have called at least 4 times since installation to see what the problem is and have it corrected. The last two times I called were 4/13/19 and 4/19/19. After being on the phone with someone, who is very difficult to understand, at Hughesnet for about 2 hours each time, the service improves for maybe a couple hours then it is back to.8mb download and.64mb upload speed. We do not watch movies or play games on our computers. This is not acceptable and is not what we are paying for. This either needs to be fixed so we have speed that was promised or cancel our contract and refund our money.
I await your response to this complaint.
Ann Fiel
[protected]
[protected]@fiel. us

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6:36 pm EDT

Hughes satellite internet service

Odered internet service 4 months ago, have paid $80.00 a month. I do not watch T.V. much but when I do I was unable to stream Netfleix. It is the only programing I have besides antenna. For 3 months I did nothing but watch is streaming. I had service people out here, first one in the first 2 weeks. Another in a couple more weeks. I called numberous times and recieved no help in resovling the issues. I spoke with them again and they stated that they needed to send out another tech to check the system. When they arrived they had set up the system and the tech was trying to stream netflix and thats all it was doing, while he stood right next to my T.V. and stated that it worked on his phone. They cancelled my services but now want me to pay $341.79 for early cancellation fee. Which the last person I spoke with said they would refund me a month of service since I was not able to use the service. Im sure they have it taped. I tryed to explain because we live in the country it just is not working for me. They blamed it on my fire stick which I had just hooked up. Called again and they say I have to pay the early cancellation fees. What should I do.

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8:05 pm EDT

Hughes hughesnet internet

I've had hughes net for three weeks cannot use the internet because it is to slow not what was advertised please help they keep referring me to techinical support That don't call or engineering department ? Haven't talked to them yet.Im stuck with this contract where I have to hold up my end of bargain they don't have to supply anything this is a travesty

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2:28 pm EDT

Hughes unauthorized payment made from refund that I never got

I made a payment of $100.on line towards my owed amount.The website froze up during the transaction and after pushing pay now, nothing came backn on screen, blank.So I then hit refresh to start over and then the screen comes up saying thank you for your payments. I was making a "payment"not two payments.I directly called customer service and explained what had occured and that I had to have that put back into my acct being that money was allocated for my water bill.She then contacted advanced acct billing and spoke w them on matter, returned to me and said if I was on autopay that the money could be back into my acct in 24 hrs.I said then lets do it.So I then was told it would be 24 hrs or so.That time came and nothing was returned.I called again, yhis time im told that bit was processed but the system wouldnt let it through, that it would be now 10 days til it would be in my acct.Very upset i asked for a super visior which told me the same thing, afyer the 10 days i would see the refund in my acct.At this point Im ready to drop hughes all together, but I wait to see how this plays out.needless to say my water was cut off due to not having the money in our acct.My husband lost his job a few months ago so we are working w very little in funds.Had to come up w the 100 plus 50 more to get it cut back on.Now 10 days has come and gone and I call hughes again, this time im told that I was suppose to call after 10 days to get the refund processed, which i was NOT told by the several other csr's I had spoken to, and that it would be 5-7 more days.Furious i said first of all take me off autopay since the whole reason for it wasnt fullfilled and he told me in jis opinon i should leave everything as it was and that the following day my new bill was to be generated and no matter what the CREDIT would be applied to my bill.I said no i WANT my REFUND that somehow turned into a CREDIT!Nobody gave a damn about telling me the truth, im unsure of whichn people lied and which just didnt know but this error has now cost me to be late on 2 bills and having to pay nearly 125. extra on these bills.Money that we didnt have to spend like I said weve got no income so this is devasting to what funds i did have, my hoile has deepened greatly.weve been customers for a long time and i hate to say not very happy, theres no unlimited, no service help(ive spent 2-3 entire days on the phone w yall trying to trouble shot the problem, but to be treated like this is unexcusable!No one should be told 3 different things and in the end all of them lies, and my money not returned.please respond soon or I plan on taking this to the media.
robert and robin tapp/lemons

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11:44 am EDT

Hughes hughesnet satellite internet

Since purchasing internet from them we have been lied to and had terrible internet service. I went with them because they advertised how fast. Also, they said nothing about a data limit. We are maxing out data by the 7th ot the month and it buffers always. They told me when I called for the umpteenth time that our quality of service was our fault because we don't know how to manage our data. I might believe that if it were ever fast internet. Also when I signed up it was supposed to be 49.99 per month and after about 6 months it went up to 77 bucks per month. I feel like I owe them both upon termination of services because they breached contract first by not providing me with the services as promisee.

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12:30 pm EDT

Hughes hughes net

Hello I'm complaining about the two year contract I signed with Hughes net. I think it's a breach of contract when they don't resume your contract if you relocate. I lived in Fayetteville Tx for a year and had Hughes net. When I moved into my newly built cabin from a rent house I had my service transferred. Now they are saying they terminated the contract having to start a new contract because Inlive at a different address. That's unethical and a breach of contract. In Texas that's what we call some B. S. Now I've got a four year contract basically. They are ageists to say the least. If I terminate my credit score will be affected. My contract now won't be up til April 25th if 2020. Any advice on your end would be much appreciated.

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7:56 am EDT

Hughes speed of "internet service"

We moved into a new home about 1.5 years ago with three options for internet service. Since the prior home owners had Hughesnet, we decided to use them. I work from home for both my private practice and full-time position in Washington D.C. I need a reliable internet provider when performing my work. Since we've had Hughesnet start our service, they have been out three times after calling them asking why our speed is between less than 1mbps and 2 mbps. They continually claim it's based on our dish and where it's pointed or bad weather. However, there has never been bad weather out here when we've call them and the dish is always pointed at clear skies. Upon further calls, they also claim that we've used-up our quota this month, but will give us a bit more. For a few hours, we have higher than unacceptable speeds and then it all goes back to 1mbps speed. We have been forced to use our cell phone hotspots to connect our work computers and printers as a result. Once this contract is over, we will have a roofer remove their garbage and look or start a class-action lawsuit. Beware of this company.

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10:45 am EDT

Hughes unethical behavior with charges and rude customer service

We cancelled our HugesNet service when we moved across town in December of 2018. They finally sent us a box to return the items they wanted back in. We mailed the box with all items enclosed as per the paper they sent to us for the return in January 2019. Now it is April 1st and we see a charge from them on our account for $216.50 a piece of equipment that they said was not in the return box... which I know was for sure in the box. So we call the customer service line. We talked to James Reyes. He was very unhelpful and we asked for a supervisor. Mr. Reyes said there is no supervisor we can talk to. After a few minutes of us insisting on talking to a supervisor he said he could put us on hold for one. We have now been on hold 34 minutes with Mr. Reyes asking us twice to hang up and have someone call us back. We were finally put on with Clary Frey. She said to give her a call back in 24 to 48 hours.

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8:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hughes the two managers in the front office

First of all this company is not organized, the sells manager Benessa Gant lies to customers about what all the internet services can do and it can't, second of all she don't know what she is doing at all then you have the second manager Melissa Henderson that calls customers and creates a repair for no reason and the tech that came to my house said they had 2 installs on him in the same time frame and it was over a hour drive, the tech that came out said that the owner charges them for poles and equipment if it's not turned in at a certain time, I'm really concerned about the way this company is treating the customers and there technicians with charging them for everything and then getting charged back for anything also when I was in there asking about the services there was a bunch of kids running around and being very loud this is not a professional company at all and the owner will not do nothing about it, also he was a preacher at a church and they let him go, to me this is very very unprofessional and he has managers that don't anything if you call and ask them they all give you different answers I'm getting a lawyer and gonna see what I can do about a law suit on this company and the two ladies in the front office needs to be fired I have asked alot of my friends to ask there technicians and they all are giving the same information taking someone's money and charging back technicians and for equipment is not leageal I have asked several different companies and I was told no all the supplies is gaven to the technicians and that they can not charge back for something that don't belong to them this company needs to investigated and some one needs to talk to all the technicians that work for this company and get there opinion on what they think, this is the rudest most unprofessional company I have ever seen and stealing from the technicians with there money I'm asking for someone to do something, why can't technicians charge customers for a pole if they have to buy them at 24.99 and 89.00 for cable I will talk to a layer for these technicians if something is not done them women is not fired and the technicians is not reimbursed for all the money they have taken from them they lie to customers get them in a contract and then want to charge a 125.00 for a repair if customers has problems and talking to the installer they only get paid 50.00 so why is it we are getting charged more for a repair and the installers get paid less, to me the owner is stilling not only the technicians money but customers money as well this needs to be taken care of asap it is 3/19/2019 iv had my service for 3 months and they continue to charge me 125.00 and I have had 4 different installer tell me the same thing

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4:32 pm EST

Hughes no equipment no refund

Account number SME00119931 Huges Net I had an installation scheduled for 1/28/19 and it could not be done because my phone system is to old. I have waited for my refund and today was told I will be paying for the installation. I am not paying and I am willing to take the matter to court. I am working in a burn area already Camp Fire victim and have now been ripped off by you.
The installer was at my business for about 15 minutes then told me it was not possible to provide phone service because the phone system was to old. That is why I went with your company. This is a business. I have a hot spot but no phone service because of the fire. He took his equipment and left. All I want is my $239.92 back. You have the money and your equipment and have had them both since the 28th of January.
What I need from you if not my money is an address for your corporate office so I can send court papers and a judge can decide this appropriately.
Thank you for your time.

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4:53 pm EST

Hughes internet

Oh...My...God! What have I gotten myself into? I have had Hughesnet for LESS than 24 hours, and am already regretting it. I am literally getting timed out pages, even though I see that I am connected.

And if I DO get a page to load, and decide to click on a link or page, it will take almost 30+ seconds for it to load. It shouldn't be this way, I literally live 2 blocks from the Atlantic Ocean with nothing blocking!

And what's worse is, after only being online for 24 hours, I am already down to 92% of my 10gb monthly plan.

I just read their long contract to find a way out of this, but I guess this is my life for the next two years! This is LITERALLY 1999 internet connection and service!

EDIT - Since I got timed out 3 times trying to sign into Yahoo just so I could post this complaint, I figured I would come back and write this last paragraph! THREE TIMES it timed out on me, just connecting to my Yahoo account so I can post this complaint!

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12:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hughes wifi service

I emailed your company on Monday 1/28/2019 asking for an address to mail to the corporate office, a letter explaining just how disappointed I am with my wifi service with Hughes net. According to your email in response, I was supposed to receive a call from customer service within 24 hours. It is now been 3 days and I still have not received a call. Which further shows how devalued I am as a customer.

The problem started when I was told my service would cost 39.99 a month, which is THE ONLY REASON I DECIDED TO TRY YOUR SERVICE. My previous wifi company went up to 59.99 a month and that was not in my budget, so when I was told your price by one of your technicians I was pleasantly surprised. When the dish was installed I was shocked by the size of it, it's HUGE.
From day of installation I have experienced significant issues with my service. I told the gentlemen that I put my order in with, that I did not have a TV service but that I stream through my amazon prime. He assured me that the plan I was getting was good for that. I was not informed that I would need to increase my plan in order to stream my shows. I immediately called the serviceman who installed me and he advised me to call customer service. I did call and that helped for a week or two but then the buffering continued. I thought that I had set up paperless billing but never received a bil, so again I called customer service and they showed me how to look up my first bill and that's when I found out that I was charged 59.99 a month and not the promised 39.99. Well, needless to say I was very upset because I felt as if I had been taken advantage of. So the representative told me that when I received my order confirmation via email for the service installation, it said that the service would cost 59.99. I advised her that I never received a confirmation email or any other email about my service. She said that I had to have received it and I looked and looked through my email, but never found it. I then verified my email address with her to ensure she had the correct email and she said that what she had was accurate based upon what I was telling her. The representative tried her best to help me but since she insisted that I was informed via email of the cost she could only help me by giving me a monthly credit to bring my bill down to 49.99 a month and it would only last for a few months. She also told me that I needed to increase my plan in order to stream successfully.

I was reviewing my account just a week or so ago and found that the email address that you have has one wrong letter in it. So I never did receive the email or any bills. If I don't go online and check I don't know much the bill is monthly. Between that and the constant buffering, I am at my wits end. I rented a movie last week from amazon with my grandchildren and every minute or two my signal would go and it would buffer and then, if that wasn't bad enough, after 20 minutes of the movie - it buffered for longer than 10 minutes and the message came up that my wifi service is too slow to continue playing the movie, so we ended up shutting off the television. I paid 4.99 for a movie we could not watch. Not to mention the fact that I pay monthly for service that is so slow I can barely watch one show in the evening without buffering.

I am going to send this complaint to corporate because there is no way that i am paying for this service for another year and half!

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Alwayshot
, US
Mar 26, 2019 7:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have only been a Hughesnet customer since Feb.13, 2019 and I want to get as far away from this company as I can so I have filed complaints online with the following agencies and individuals.

First I filed an online complaint with the Texas Attorney General's office. Ken Paxton's office says they cannot address individual complaints but they do watch for trends and that may trigger some action on their part, so contact your state's AG.

Next, I sent a copy of the AG's complaint to the office of my State Representative. I am in contact with his local assistant who is working with me to find every agency we can who may be able to help.

3rd, I filed an online complaint with my Congressman.

4th, I filed an online complaint with the Federal Trade Commission (FTC). They have a consumer protection division that handles cases like this.

Last, I filed an online complaint with the BBB and since I didn't have the right address for the company, they sent it along to:

BBB of Greater Maryland
502 South Sharp Street, Suite 1200
Baltimore, MD [protected]

Please pass on this information.

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7:14 pm EST
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Hughes service and slow speed

I have had internet for 12 hours in the last 7 days. And they wont come fix it for 3 more. A tech lives 7 miles away. Their error code shows outside equipment failure. The tech got it going for 12 hours 2 days ago. Out again and same error the next day. They cant get back to me for 4 days!. Speed is suposed to be 25. Actual is 2-5. I tell everyone do Not get hughes. They suck and dont care about customer.

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Hughes Customer Reviews Overview

HughesNet is a satellite internet service provider that offers broadband connectivity to customers across the United States, particularly in rural and remote areas where traditional high-speed internet options are limited or unavailable. Their services include various internet plans with different data allowances to suit individual usage needs. HughesNet emphasizes its availability nationwide, leveraging satellite technology to provide internet access. Additionally, they offer built-in features such as data-saving modes to help manage bandwidth usage.

Hughes In-depth Review

In Summary: HughesNet offers satellite internet services primarily targeting rural and remote areas where traditional broadband is not available. While it provides widespread coverage and a variety of plans, customers should be aware of its speed limitations, data caps, and contract terms. The installation process is straightforward, but there may be initial costs involved. Performance can vary, especially during peak times, and customer service experiences are mixed. HughesNet includes features like built-in Wi-Fi and a Bonus Zone, but users must weigh these against the overall cost and value for money. The company also shows a commitment to sustainability and community involvement.

Company Overview: HughesNet is a long-standing provider of satellite internet services, known for connecting users in rural and remote areas. Their core offerings revolve around internet connectivity with a focus on areas underserved by traditional broadband.

Internet Service Options: HughesNet offers a range of plans that vary in price and data allowances, with speeds up to 25 Mbps. All plans come with data caps, and exceeding these limits can result in reduced speeds. Contract terms typically require a 24-month commitment.

Installation and Setup: Installation is generally handled by professional technicians and is often praised for its simplicity. Customers receive a satellite dish and modem, but there may be initial setup fees or equipment costs to consider.

Performance and Reliability: Users report that actual speeds can sometimes fall short of advertised speeds, particularly during peak hours. However, the network is known for its reliability in areas where other internet services are unavailable.

Customer Service: Customer service experiences with HughesNet are varied, with some users reporting quick and helpful responses, while others have faced challenges. Support is available through phone, email, and chat.

Coverage and Availability: HughesNet's primary advantage is its extensive geographic coverage, especially in rural and remote areas where other internet options are limited or nonexistent.

User Experience: Customer reviews are mixed, with some praising the service for its availability and others critiquing it for speed and data limitations. The user interface for account management is functional, and the mobile app offers additional convenience for managing services.

Additional Features and Services: HughesNet includes built-in Wi-Fi with its modems and offers a Bonus Zone, where customers can use additional data during off-peak hours. Other value-added services may be available depending on the plan.

Pricing and Value for Money: When compared to other satellite internet providers, HughesNet's pricing is competitive, but it may seem high compared to traditional broadband. The company occasionally offers promotions, but customers should be mindful of termination fees and refund policies.

Sustainability and Corporate Responsibility: HughesNet demonstrates a commitment to reducing its environmental impact and engages in various sustainability initiatives. The company also participates in community programs and strives for social responsibility.

Pros and Cons: HughesNet's key advantages include its availability in remote areas and the inclusion of features like the Bonus Zone. However, the disadvantages of speed limitations and data caps are significant. The service is best suited for users with limited internet options.

Final Verdict: HughesNet is a viable option for users in rural and remote locations who have limited access to other types of internet services. While it offers reliable coverage and some unique features, potential customers should carefully consider the speed and data limitations, as well as the overall cost, before committing. For light internet users and those without other options, HughesNet can be a suitable choice, but heavy streamers and those used to high-speed broadband may find it lacking.

How to file a complaint about Hughes?

Here is a guide on how to file a complaint against Hughes on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Hughes in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Hughes. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Hughes on ComplaintsBoard.com.

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Hughes contacts

Phone numbers

+1 (866) 347-3292 +1 (844) 737-2700 More phone numbers

Website

www.hughesnet.com

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