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Hughesnet — scam rip off

If you don't believe what I am about to right I suggest you google HUGHESNET and see for yourself. I...

The complaint has been investigated and
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Hughesnetterrible company

So, we signed up for HughesNet several years ago, when they were still DirecWay. We paid the huge amount for equipment, almost $800, and the outrageous service fees. We were okay with the service for the first year and a half but as time passed on the service was getting slower and slower until it reached dial-up speeds.

We decided it was in our best interest to cancel the service and look for something else, so we did. After two months of being on dial up, the only thing available in our area, we called them back and signed back up, paying the $25 reconnect fee. After two months of the same old slow, pitiful, service, a storm came through our area and knocked our dish off.

We called the next day to have a technician to come out to reset the dish. After speaking on the phone with someone you can't half understand for 1+ hour, we were informed that the only we could have someone come to our house and reset the dish was to ...BUY A NEW MODEM!!!

The modem has nothing to do with the fact that the dish was out of whack?!?!?!?! They said that we could buy a refurbished model of the current modem for $125(which we had already paid OUTRAGEOUS amounts for.) If the modem did not fix the issue THEN we could pay the technician MORE money to resent the dish.

This is just their way of making you give them more money for their pitiful service.

IF YOU ARE CONSIDERING DIRECWAY OR HUGHESNET, FORGET THEY EXIST!!!

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    • Sc
      Scrap Jul 15, 2008
      This comment was posted by
      a verified customer
      Verified customer

      This is the worst ISP I have ever had. Then I come to find out I have a 2yr contract (much like a cell phone) that I can not cancel without paying a fee of a couple of hundred dollars! This FAP policy is bogus. Says you can't go over the set downloading usage or your connection will slow to a speed slower than dial-up. - Which happens when I'm not even using the computer. Even when I haven't breached my downloading usage, I don't think this connection is any faster than any DSL I have ever had. My recommendation is steer clear of Hughes Net... WASTE OF MONEY!

      0 Votes
    • Gr
      greeneyeslynn Feb 04, 2009

      I wish, I had researched this company before I made the mistake of believing their false T.V. advertisement. They have changed their Policy so much as to try and cover their ***. I had their service for only 2 months. I called Their Tech's. 28 times. It was always my system. Strange I have a new Dell computer. We all have the same story and I guess that's how they are stealing our money, let alone everything they can take from your account. Hughesnet sent our account to collections but we canceled our cards before they could rob us even more., especially if you say the word ( CANCEL). I guess now we have to find a way to clear our credit up but I guess they win in the end after all?

      Mr. Hughesnet,
      How can you sllep at night?

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    • Vi
      Victor Mar 08, 2009

      When my DirecWay DW7000 was installed (two years ago) I was not informed that there was a limit to how much I could download. Why? Because there was no limit! (Not to my knowledge anyway) 5 years ago when I had the old one-way system, there was no limit.

      Now, without saying a thing (no email, snail mail or phone call) I have a cap on how much I can download. This gives me about 2-3 hours of streaming video per day. After that, I'm 'throttled down' to speeds slower than dial-up.

      The real kicker is that the Hughes company is slow to give you this information, opting to instruct their 'service personnel' (guys in India) to get you to check your system for problems first. (My system has never had a breakdown...knock knock)

      I finally got a tech guy (in India) to tell me about this FAP cap that had been implemented. He said, 'Just wait a few hours, your speed will come back'. The Hughes website (I found) says this, too. But, they LIE!

      Once I reach my limit, it takes a full day (24 hours) to get my 'high speed' back. Until then, I'm screwed. Just think if they did this with DirecTV. That would mean you could only watch TV for 3 hours per day! I wonder how many people would cancel DirecTV if they did that?

      On top of this, my bill went up $10 per month after Hughesnet took over. I wasn't even informed of the price increase! (I get no bill in the mail or email) Isn't this illegal?

      Then, after searching the internet, I find out that the reason the FAP was inacted was because some people were selling their neighbors internet service. So, because other people are breaking the rules/law, my service has to suffer.

      Also, if the Hughes system is 'bogging down' because of so many users, there should be a 'limit' on how many subscribers they can have...but that is definitely NOT the case! I've also heard that they don't offer this info about the FAP when you order your system. Scandalous!

      This company is getting away with it! It will eventually come back to bite them in the @55! I plan on going back to dialup soon as I'm not paying $70 a month if I can't use it freely without worry of reaching my limit.

      Plain & simple, these guys are just as big of a criminal as the people that are selling (sub-letting) their service to the guy next door. Had I known about these changes in my service, I would have never ordered it.

      With the increase in streaming video on the internet, the demand on bandwidth will undoubtedly become more of a problem. So, this situation will only get worse. Until Hughesnet expands their system, they will lose their customers. I'm just another number to them. So are you!

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    • Ph
      phasung May 19, 2010
      This comment was posted by
      a verified customer
      Verified customer

      I agree I use to have Hughenet last year for about 6 month the first month is o.k on the bill I have Home Basic it was 59.00 first month than the second bill came 119.00 i say OMG I call Hughesnet customer Service why my bill is so high they told me is because Im renting the modem from hughesnet I told them I'm cancel my service they told me if I cancel my service they will contiune bill me up to 6 month so i call my credit company to stop payment so they did, after that hughenet send my bill to collector they call me everyday to collect the money for hughenet I told the bill collector you are invaded of privacy so i hire pro bono attorney after all that everything it was clear up on my case with hughenet

      0 Votes
    • Em
      EmilyRagsdale Oct 12, 2010

      I had Hughes Net for 2 years, only because in my area it was the only option. After 2 years of dealing with their TERRIBLE tech support that can barely speak English and have no idea how to actually troubleshoot an issue I canceled my service on a Friday...That next TUESDAY a debt collector called me and was very nastily demanding $362.00. I called Hughes Net to find out why I owed this when 4 day prior I had been told I owed nothing and I was informed that the charge was for unreturned equipment (which is due to be returned within 45 days of end of service) and my last bill which had a due date of 10/29/10 (today’s date is 10/12/2010). So basically Hughes Net had a debt collector calling about a debt that was not even due yet.
      This company is TERRIBLE! go get broadband from Verizon!

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    The complaint has been investigated and
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    Hughes Networkfraud and cheating

    Techstar installed equipment. Installer tried to force us to sign up for their internet support, stating HughesNet was so bad that we would spend all of our time on the phone to India. Techstar wanted another $18 to keep HughesNet working.

    The service was suppose to be 1MB. It was never over 22KB. Techstar scheduled appointment to correct their shotty installation. Technician never showed up. When I called the local office, the guy said that he had sent the tech home for the day. I told him to cancel my service and pick up the equipment. He hung up on me.

    I spent the next 2.5 hours on the phone, primarily to India. None of them spoke english beyond reading from a form. Eventually I got U.S. numbers but they were worthless. Ultimately I spoke to Anna, who was suppose to be a district office over Techstar. She was worthless. Told me if I took the satellite off of my roof, boxed it up and shipped the 50+ lbs. of equipment, at my expense, to MD; they would refund me $200 of my $476.96.

    What a total scam. They have no intention of providing a service. Techstar makes their money installing and selling you additional technical support so they aren't going to help. HughesNet is so insulated by foreign countries and indifferent employees that they aren't going to help. After all, they have your money, what do they care.

    American Express notified me that they didn't get adequate justification from HughesNet and credited me for the charge. HughesNet promptly turned it over to a collection agency.

    Don't get involved with HughesNet or any of their contractors. They provide miserably inadequate service and are only out to take you for every dime they can get. I can't begin to tell you the grief they have caused.

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      The complaint has been investigated and
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      Hughesnetsorry I purchased this service!

      We purchased HughesNet satellite internet Pro-plus plan for our small business and home use after years of slow (but reliable) dial-up. We spent nearly $700 for the equipment and installation - 2 weeks after installation a rain storm came through and it stopped working. I spent hours on the phone with Tech support and Advanced Tech Support only to be told that "the satellite was down - give it an hour". I called two hours later and the second ATS guy spent over an hour on the phone with me trouble shooting only to tell me that the equipment on the dish was bad. The system is suppose to be sealed but sometimes they aren't sealed good enough and rain gets in and ruins them. He said he would issue a request for service. I heard nothing for two days! Finally on the 3rd day I called our local HughesNet sales office - thank god for them, they were shocked (allegedly) that this happened and are sending a tech today to replace our box. She also told me that no request for service had been submitted from ATS.

      Before I called our local company, I tried HughesNet again and asked about a refund - I was told that we would only get $200 back within 30 days of installation and only IF the equipment was found to be in working order. Matt - this particular customer service rep. was NOT happy that ATS told me that the box must have gotten water in it and ruined the board. Matt was also rude and didn't seem to care if we stayed with the company or not.

      I tried to call the Corporate office but no one answered. I let it ring for 10 minutes! We are sorry that we purchased HughesNet and now know that we should have gone with our cell phone company. HughesNet takes your money and then treats you terribly - and with the equipment terminating service after one rain - we are in trouble with this company but feel that we have no choice but to keep it or we're simply out nearly $700 bucks!

      Don't go with HughesNet if you have any other option - I have two words of warning - Customer Fraud!

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        • Ba
          bajaskier Dec 30, 2008
          This comment was posted by
          a verified customer
          Verified customer

          Why not take them to small claims court?

          Tom

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        Hughesnetscam and cheating

        When I signed up for hughesnet, there was no mention of any restrictions on how much you can download. I even told the salesman that I used remote desktop to monitor video security cameras at another location. The salesman told me that there are no restrictions but the speed, which can be upgraded for only $10.00 more per month. But the speed I signed up for should be enough to use remote desktop. The speed is OK for it, but after using remore desktop for a little more than 1 hour, I violated their fair access policy. After violating this policy, they throttle your speed down to less than dial-up. When I called regarding the slow down, they explained to me that I can upgrade to a plan that is double the price I signed up for ($120.00), and that would increase my download threshold to 500 mb per day. My original plan was for $60.00 and only allowed 200 mb per day. If I cancel after only 2 days, I am out the money for the installation, which is $335.00 !! I can not effectively use the service even if I upgrade my plan. If anyone knows of a class action lawsuit, please contact me. If any lawyers reading this would like to start the class action suit, please contact me as well. I just don't know how to go about it, but something needs to be done. The policy is way too restrictive, and with the flash and video content popping up all over the net, it's only going to effect more and more people as time goes on. The max amount that you can download in a day is equal to playing an online game for 1-2 hours, or using remore desktop for 1-2 hours!!

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          • Ch
            charles hager Jun 06, 2008
            This comment was posted by
            a verified customer
            Verified customer

            I have sent in rebate form.Bill Statements & have called at least 3 or 4 times about my second account rebate. I talked to customer service several times & all to no avail. If you don't want to send the rebate I hope you do it by the time i die!!! this has been going on since i had your dish installed 11/5/ 2007. Please send it to my address at 23500 Ridge Rd in Trinidad Colorado, 81082. You are punctual every month about taking m payments, but so slow about mailing my rebate.

            Sincerely,
            Charles Hager.

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          • Ka
            Karen Jul 11, 2008
            This comment was posted by
            a verified customer
            Verified customer

            Same issue here. Installed in 11/07 and offered $150 rebate. STILL no check in July 2008. Every phone call (to India) is answered with wait 10 days, it is coming. Emails were uanswered until recently when I was answered with wait 10 days. It has been 10 days. This is such a scam!!! The service is not so great either.

            0 Votes
          • Mi
            Mike Jan 25, 2009

            I totally agree. A similar situation happened to me. I live in a rural area where my only 2 options for internet are dial-up or satellite. I had dial-up for a year which only connected at 28.8kbps due to the poor phone line signal quality (lots of static & buzzing). I decided to upgrade to HughesNet 2 days ago. I got the home plan for $60/mo. for speeds up to 1.0Mbps. A week before I upgraded to Huges, I reloaded windows xp on my computer. Windows immediately begged me to download and install updates to SP3 among other updates, but I turned them off until I got Hughes. As soon as the installer set up my dish, I turned windows updates back on & left the house for the rest of the day. When I came back home in the evening, I rebooted my PC & tried to browse the web, but it was slower than my old dial-up connection. I called Hughes tech support & they informed me that I exceeded my 200MB/day limit, which neither the installer, nor anyone else at Hughes I talked with previously, mentioned. I had to wait an entire 24 hrs before I could use my new connect (that I was so excited about). I told the tech that windows ran its updates, which caused me to go over my limit. I apologized & asked them to waive my restriction just this once, but he denied me.

            I think that as much as I pay for Hughes, there should be at least double the small limit they put on me. Another option would be to increase the restricted speed to around 200mbps instead of 28.8-ish! That would keep me a bit more happy.

            I'm a very dissappointed customer now.

            0 Votes

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          Hughesnethorrible service 1 out of 10

          hughes net is by far the worst possible internet service below is a few reasons to say no to hughes nets horrible service

          1.over double priced some what tripled compared to some high speed internet
          2.limited amount of use witch can be used quickly
          3.support is freakin horrible cant understand them all foreign people i guess plus they know nothing about the damn system they sell i knew more then the people supposedly tryin to help with stupid questions that had nothing to do with the problem
          4.no online game playing on xbox or ps3 at all
          5.no video streaming cant even use netflix streaming video uses bandwith quicky
          6.once you hit the very limited amount you are slowed down to worser then dial up speeds my dial is actualy better when its like that
          7. 2 year contract with horrible prices for equipment
          8. cant even keep your windows up to date if its a big file you cant download during the day just plain stupid
          the are plenty more problems and bad things about hughesnet id just have to think about them bottomline if you have a choice avoid them they will brutally rape you big time the only reason i have it is untill cingular 3g or my phone company puts dsl here its not to far away cant wait till the day so i can call hughesnet and tell them to stick there crumby a** service up there a** the main trigger is the fair access policy garbage i mean dont get me wrong there high prices are horrible but i believe it would help lot even if it was unlimited i mean if there gonna rip you off on prices atleast be unlmited and i wouldn feel so raped

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            • Op
              optionforhughesnet Jan 19, 2009

              I also live in an area where you can't get fast internet service. I almost subscribed to hughesnet until I searched complaints.

              I have a Verizion USB card for a laptop and was told by the sales guy it will also work on a desktop computer. It is the UM175 USB Modem. I guess it runs on their 3G network and let me tell you it is FAST!!! It works GREAT!!! You can watch video's online with no buffering.
              It plugs into a USB port on your computer.
              I am no longer stuck with slow internet and I can't tell you how pleased I am with the service and how FAST this product is!!!

              My suggestion for anyone who is stuck with dial up and are looking for options for faster internet is to look into this type of aircard or sometimes called a datacard. Check with Verizion or Sprint for products and service in your area.

              If you can get pretty good cell phone reception in your area this type of card should work.

              Hope this helps.

              0 Votes
            • In
              infernus006 Feb 01, 2009

              I'm an ex-subscriber of HughesNet that recently canceled due to the overpriced, overhyped, and subpar service of the Pro-level package. Though I was paying $80/mo I still hit the FAP limit on a regular basis, my service being shut down for days on end for making legal downloads. So I switched back to the ultra-cheap and slow but reliable dialup service that is truly unlimited until DSL becomes available. I have no plans of re-upping my service with HughesNet unless they get rid of the FAP, and I hope it gets banned as per the act of "Net Neutrality" that was already won against Comcast.

              0 Votes
            • mellyj Feb 23, 2009

              dtvhacker: (or script kiddie)

              Would love to know what you know about rape, probably nothing. You shouldn't talk about things you don't know about as if you do, makes you look like an idiot.

              If you care to email me, I'll tell you what it's like. It's worse than you can possibly imagine.

              I'd also like to know what is wrong with "foreign" people, you racist ###.

              No support for Xbox or PS3? Awww...poor baby. You should really be paying attention in school instead of gaming anyway. Your spelling and grammar are horrendous.
              (that means really really bad.)

              What exactly is "bandwith" (Here's a free spelling lesson for you, it's spelled bandwidth, you ###.)

              If you have to download files that are too large for downloading during normal times, get a download manger and set it to run between 3 and 6 am, the FAP is not in effect then.
              Or you can code your own, since you claim to be a hacker. Which is total ###, and you and I both know that. But whatever.

              It's unfortunate that you couldn't spend some time doing some research into how HughesNet works. If you did, you wouldn't have had to come on here making bigoted comments, and crying about how much you think it sucks.

              Grow up, would you?

              0 Votes
            • mellyj Feb 23, 2009

              Continuation of above post by me.

              Ok, you spelled bandwidth right, your spelling and grammar are still horrendous.

              Geez man, try harder, would you?

              And stop being so xenophobic, it isn't healthy.

              0 Votes
            • Dt
              dtvhacker Feb 23, 2009

              melly j you did not even spell right i did not claim to be anything and yes foreign workers no one understands sucks americans want english they can understand so stop ### and kiss my a** you had no right to post here you tard it did not concern anything you talked about were talking about internet not rape or foreigners get a life

              0 Votes
            • Li
              lilasgma Mar 13, 2009

              Shouldn't the satellite internet providers have to disclose the daily limit of downloads you can access? (FAP - Fair Access Policy) Nowhere in their advertisement is this stated. They lead you to believe that you will have the same service as dsl or cable or even dial up. I was not aware of the "fair access policy" until I kept being shut down after downloading some music (legally) and watching a few videos on you tube. This is the worst! Paying top dollar for this service and only really being able to check email and look up a limited amount of stuff. This is okay for 1995 but not for 2009.
              Another thing I don't understand: It's going through the sky. It seems that that should be unlimited? The sky's the limit?

              0 Votes
            • Go
              Got Took Aug 03, 2009

              Well i just signed up and got Hughes and i tell ya now its the worst crap i have ever had. They never once said to me anything about the Fair Access Policy till my computer slowed down and i called them. Then it took me 15 minutes to understand what that guy was saying cause he wasnt from the good ole USA.
              After we talked he lifted the banned and said it can only be done ones and i turned my computer off after that and didnt get back on till the next day and about 20 minute after i was on it went slow i checked it and dam and behold it was there again. So now u can say me and Hughes are in a Cage Match

              0 Votes
            • Ba
              barbara peeler Sep 05, 2009

              i also have that trouble. i knew about the fap but didn't figure i would exceed the limit in one day and not even being on my computer i think i'am going to drop them now cause i can't even get on my computer had to disconnect it and go back to dial up to do anything they also told me that if i did go over i would still be able to use my computer like dial up but i couldn't do anything at all not even pull up my aol which i've got to say is better than hughes net

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            Hughesnetlack of service

            I've had hughesnet for a little over a year. Since day one i've had poor service. I've been timed out repeatedly. I was told by one of their technical service reps that I was only allowed to download 2mb of data daily. Most screensavers, even simple ones are over 2mb. The rep also told me if I download between the hours of 3am & 6am. My downloads would not count towards the fap. Wrong, I was still timed out. Now the equipment has malfunctioned and I have now been told that the equipment is out of warranty and any repairs will have to be paid for by myself. Let me tell you I am not a happy camper. I strongly suggest to anyone who is contemplating hughesnet satelitte internet service to look at other solutions. I will cancel my service with this company I dont care what.

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              • Bu
                budparker Sep 06, 2009

                Here is information regarding a Class Action Lawsuit against HughesNet:

                http://www.druginjurylawyerblog.com/2008/09/pbm_files_class_action_against.html

                PBM Files Class Action Against HughesNet --- Satellite Broadband Company

                The law-firm of Pogust, Braslow, & Millrood, LLC, recently filed in the U.S. District Court, Eastern District of Pennsylvania, a lawsuit against HughesNet, Inc., Hughes Communications, Inc., and Hughes Network Systems, LLC, for breach of contract and frauduluent business practices involving the marketing of the HughesNet® Satellite Broadband Network System.

                Filed on behalf of HughesNet® subscribers and consumers, the Complaint alleges inter alia that the satellite broadband Company's nationwide advertisement of "Highspeed Internet by Satellite: Wherever Whenever" was materially false and misleading.

                The class action lawsuit also alleges that HughesNet intentionally "oversold" its bandwidth, whereby thousands of HughesNet® subscribers and consumers were subjected to limited Internet broadband accessibility, speed, functionality, and connectivity.

                Additionally, it is alleged that HughesNet actively marketed HughesNet® subscribers and consumers to upgrade their broadband plan under the representation that such would result in faster Internet broadband access. Despite this, HughesNet® subscribers and consumers experienced significant broadband delays, including extremely slow uploading/downloading speeds, unreliable connectivity, and the inability to access email. Furthermore, HughesNet® subscribers and consumers were often required to incur additional costs, fees, and early termination penalities, as a result of HugheNet's false advertising.

                If you or someone you know is a HughesNet® subscriber and/or customer and have experienced similar Internet broadband related issues, please contact our law-firm for a free consultation.

                0 Votes
              • Lh
                Lhartley Dec 25, 2015

                I am having to use my smart phone to send this because our hughes net service is so bad that most of the time we can't use it. It is our only provider here in yakutat alaska since starband went away. We are being ripped off

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              Hughesnet Scammersunlawful billing

              Hughesnet has to be the biggest scammer in the world. We had successful internet connection via satellite through Direcway before it was purchased by, merged with or whatever with hughesnet. When my modem failed, I call technical support, which by the way is a two-hour ordeal with overseas telehosting. They agreed to ship me an updated modem for $25 plus a two-year plan. I received the modem and it never worked. After 8 calls to billing and 8 (two hour minimum) calls to technical support, 48 hours total of trying to make the unpgraded modem work I finally gave up. Technical support told me "there's nothing more we can do. Call Billing to cancel) Well, when you call biling to cancel, they inform you that you owe $366 for cancelling the two-year contract. I explained that the modem NEVER worked. Billing says that I have to get a return order from Tech support. Tech support, after many calls, tells me that they have no authority to issue a return order. Hence the circle continues. Now I get collection calls at my office. I run our high net worth group in a large local accounting firm and don't have time to deal with all of this. I guess that out that no one in the organization, absent perhaps the Chairman of the Board has the authority to cancel this charge. Given my work with securities, etc., I am going to start working the corporate headquarters, assuming they really have a US office. Still trying to get out of collections.

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                • Bi
                  Bill_Little Jan 27, 2009

                  Hughesnet is by far the worst company I have ever dealt with. I have the same issues as you regarding the bad modem, virtually no connection to the internet and they won't let me cancel without paying a $400 fee. I have been waiting for a service tech to come out and replace the modem for 2 weeks now. Hughesnet says they will credit me for only the number of days I was without service and nothing more. I have spent countless hours on the phone with technical support and spoken with managers in billing on numerous occasions. It is a dead end circle of frustation with no bearing in sight. I have their headquarters location and number so anyone else who has problems can contact them:

                  Hughes Corporate Headquarters, Hughes Network Systems, LLC
                  11717 Exploration Lane
                  Germantown, Maryland, 20876
                  Phone: [protected]

                  I haven't actually tried the number but I'm pretty sure the address is correct since hughesnet management gave it to me after a 45 minute argument. They wouldn't give me the phone number which I find interesting. Believe me, this company is as bad as it gets. I have never dealt with more problems for such a long period of time

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                HughesNet.com — stuck with overpriced service

                I found a better alternative to Hughesnet which may work for some of you. I link my cell phone to my laptop...

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Hughesnet Internetfraud

                Hughesnet commercials all over tv promising great service, faster e-mails and better than dial up. Its all a farce and you are being warned right now. Initially it seems like you done the right thing even with the outrageous price and the 2 year contract. Yes once you realize what a rip off you are stuck with a 70 to 100 $ bill for 2 years. Here's what happened to make you mad to no end and I mean no end. If you are like me you like to watch youtube video's or browse myspace for new bands. After about 10 video's or 10 songs you lose service for 24 hours. They call it fap (fair access policy) and for 20$ more a month they will do away with it. If its the slightest bit cloudy, rain or snow your service slows down actually slower than dial up. That has nothing to do with fap. I have wrote to two ohio senators and the attorney general and still nothing has happened to force them to own up to their advertizing which is clearly false. I'm telling you all now if you are thinkig of hughesnet you better wipe that thought from your mind. It will keep you mad and on the phone to india daily. Keep your dial up until they run new lines in your area and they are going to because the old lines are going out and becoming useless. So unless you can live with 60 minutes of internet service a day for 70 to 100 a month go ahead and waiste your money and time. Download 10 pictures and you are done for 24 hours. Don't think for a second that you will be downling any movies it just won't happen. Hughesnet is crap and proof of that is all over this message board. If this is not enough google it. Hughesnet fraud.

                You have been warned

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                  Hughesnetfap ripoff

                  They say that the FAP is for abusers. What they don't say is that since they have more customers than their equipment will support, it's ceaper to rip off people than to add sufficent equipment.

                  Our FAP problem is almost daily, and doesn't matter if the computer is on or not.
                  Lately, we might be on FAP for a few hours and then off, never knowing when we'll be effected.
                  It's supposed to be a 24 hour thing, but we get the "FAP yes" warning several times a day, as well as the "FAP no"

                  I would NOT recommend Hughesnet to anyone.

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                    • No
                      No More Mr Nice Guy Feb 26, 2009

                      There is a major flaw with the Fair Access Policy and HughesNet's documentation of this policy.

                      The policy states:

                      What do you recommend I do during the Download Period?
                      We recommend that you automatically schedule your system updates during the Download Period. We also suggest the use of a download manager software application to assist in the scheduling of large file downloads.


                      What the major flaw is that Windows System updates do not work this way. They download at any time and only install the updates at the configured time. This can easily be validated by examining the System Event viewer on any Microsoft system.

                      0 Votes
                    • Jo
                      Joe Blow Mar 25, 2009

                      HughesNet has over 12 satellites in the sky (more than any other competitor). They are not selling more equipment than customers. If you want more download capacity subscribe to a higher package. This service has a specific application in rural areas where other forms of internet are not available. There is a free zone between 3:00-6:00 am to download whatever you need.

                      YOU STATED
                      "What the major flaw is that Windows System updates do not work this way. They download at any time and only install the updates at the configured time. This can easily be validated by examining the System Event viewer on any Microsoft system."

                      This is not true. Learn windows, or hire a technician to help. Additionally, I believe your computer has a virus that is causing you to pass the Fair Access Policy. Viruses/Worms utilize bandwith.

                      I use HughesNet at my business in a network with 5 computers. We have never bypassed the Fair Access Policy. I think you are not being honest with the use of your system.

                      Last, if you don't like the service you can always go back to dial up ;) -or- Get WildBlue...they will throttle you down for a month when you bypass their Fair Access Policy! And their service is slower, less reliable, and lower download capacity.

                      This is what you get when living in an area without cable, or DSL. Be happy there is some form of service available. Quit complaining, and move back to civilization if internet is that important to you!

                      0 Votes
                    • Ca
                      CAT May 31, 2009

                      Wild blue will "throttle you down for a month" but they also ALLOw more bandwidth per month..(12000 MB download and 3000 MB up) for the medium package, I have hughes and they allow 200/day= 6000 month
                      GOD help you if you have tech questions...you will be talking to someone in India that will only offer to send tech guy and charge to align dish... I have ad to call them SEVERAL times, and after hours of confusion end up fixing myself...or it magically starts working fine, , , , , I go through where is dish located? are there trees, bad weather ect..dish is located exactely where their guy installed it!! kinda of a joke but better than dial, for the price wish I would have gone thru wireless evdo connection, NO BANDWIDTH issues and always on..same speed or faster..and price is a little cheaper (depending on what package you got with hughes.)

                      0 Votes
                    • Sm
                      smartergeek Jun 14, 2009

                      --------------------
                      I use HughesNet at my business in a network with 5 computers. We have never bypassed the Fair Access Policy. I think you are not being honest with the use of your system.
                      --------------------

                      Then your computers are not kept up to date and are potentially at risk. The security patches for most software products will cause you to exceed the FAP.

                      How do I know? I happen to be a "computer support professional" with over 500 customers ;)

                      Rex Moncrief
                      www.smartergeek.com


                      As a simple example (per machine):

                      50MBs (megs) = only about 15 songs (legally purchase on iTunes, etc)
                      Most MS patches or updates are more than 50MB's.
                      Vista SP1 is 434.5 MBs
                      XP SP3 is 316.4 MBs
                      To download the newest Acrobat Reader update requires 20MB's.
                      An iTunes update requires about 50MBs.

                      This doesn't include normal surfing, youtube, etc.

                      0 Votes

                    Hughesnetsorry service/no service

                    Have had Hughes net for 8 or 9 months now, and intiallly thought it was a great thing. Then we started haveing few little thunder storms. the service went out, called Hughes.net. talked or tried to talk to this real English sounding name with a heavy accent, that I couldn't understand, gave me reference number and passed up to a "higher level" they give me ref. # and pass to "higher level", by this time I am sure I am going to be sent on to talk to Ho ward Hughes or at least his clone. But not so lucky I am told to call thios service agent. All and All i got service back in 4 weeks. And the service man tells me that the sattelite will continue to go out, because it has been installed on a metal roof, and something about the metal and the satelite plus a little lighting knock satelite out. The original installer did not bother to tell me this.
                    Sure enough in about a month, another thunder storm, no service for 3 weeks. called every couple of days and would spend hours being swithced to higher levels, never did see HOward but I think I caught a glimpse of Walt Disney. This time the service man comes and we have to end up paying him 125 dollars to take the satelite off the roof and mount on a pole.
                    Thought we had a fix, Right?
                    Nope within 3 weeks it is out again, just rain and clouds this time. called repeatedly, get nothing done, now over 2 weeks w/o service. I called them and told them to provide service by 5PM the next evening or that was it we would no longer pay them 80 dollars a month for nothing and would at that point unhook everything from the satelite. WHAT CAN WE DO?

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                      • Mc
                        MCTAG45 Jul 08, 2009

                        I have had Hughes net for a few months, it sucks... They repeatedly build my credit card that they stated they did not keep on file. With out my permission they took a double payment out of my account, I was not behind and did not owe them a double payment.. but this caused a chain reacation of overdraft fees and car insurance issues, because they took money ment the car company. I filed a thing with my bank, now they keep trying to re bill me double every month.
                        I finally got tired of the mess and came to an agreement with them I paid a 124. dollar payment and they wrote off 102 . dollars.. all is well right??? NOT EVEN CLOSE, One week later I get a thing on my net saying i am late with a payment and they are going to turn off my internet... LOL I call and they say it is because of that double payment I filed against.. I said I worked that out withe agent when I made the payment a week ago. They said I did not.. How funny is this.. I have to call India.. and can barely understand the idiots working for them...but I have to keep calling.. So Last night im calling them, and while I was on the phone with a supossed supervisor, (mind you I hear a lot ppl. laughing in the background) I ask my husband to please check the fish in the oven so it doesnt burn, I am then told by this woman marjorie that I was being rude and she was terminating the call.. and she hung up on me. I called back and was told she put in the notes that i cursed at her and that she ended the call... I then ask to be transferred to account specialist to just have this thing turned off.. they refused to turn it off... Saying they were going to start an investigaition and I should fax them my July bank records to show there was no refund posted to my account.. So I did that this morning and as instructed I called them this after noon, They still say i am wrong that I owe them money and they are going to disconnect me, I tell them to go ahead, they transfer me again to an account specialist, he refused to dissconnect me because my husband, who is first on the acount was not here to authorize this, LOL He told them 3 times last nite to disconnect it.. RUN FROM HUGHES NET, DO NOT EVER EVER BUY THEM, , , , THEY ARE GOING TO CHARGE ME A DISCONNECT FEE NOW TO HAVE IT TAKEN OUT.. I WOULD LOVE TO SUE THERE BUTTS OFF... BUT DONT HAVE THE CASH TO DO SO. BUT AT LEAST I CAN WORN OTHERS RUN DONT WALK, DO NOT BUY HUGHES NET...

                        0 Votes
                      • Eo
                        eorsbon81 Jul 13, 2009

                        I also have problems with their service. Please contact the Better Business Bureau at www.bbb.org That is the only way we can make sure something gets done.

                        0 Votes

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Hughesnet — bad service

                      My husband got tranfered to Texas from Illinois. We are curretly with hughes Net Internet service. We Told...

                      Hughesnet — service sucks!!!

                      I have been a member of Hughesnet for over three years. during this time, while at first, the service wa...

                      Pea Ridge

                      Hughesnetinconsistent or no service

                      Inconsistent or no service. I am not getting what has been promised or advertised by Hughes net. I have been a customer with this company when it was formally known as Direcway and there were problems on occasion, but nothing near what I am experiencing now. I recently upgraded to a new modem with the promise from this company that I would have faster speeds and better performance from the Satellite internet service they offer. To get the new modem, I was required to either pay for the modem up front or sign a 2 year contract. Since I have no other option for Internet service other than dial up and I need the speed to upload photographs I sell, I opted for the 2 year contract.

                      Since that time my service has degraded and I have called in for technical support at least 1 to 2 times per week since august. I have jumped through all the hoops to eliminate the possiblity of a problem with equipment on my side. Since I am very skilled in electronics I have built and fixed many computer systems and I am certain that the problem is on the Hughes net side. Its very ironic that everytime I call in that my service improves shortly afterward.

                      I would like to cancel my contract but I am stuck with a $300 cancellation fee if I cancel before July of 2010. I am exploring the possibility of canceling anyway and taking my chances in court. I am printing records from the Hughesnet website that do show very degraded service so I can present them to a judge.

                      Some one needs to step in and force Hughesnet to provide the service it advertises nationally to its customers.

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                        • Ti
                          Tilia Olivera Oct 30, 2008
                          This comment was posted by
                          a verified customer
                          Verified customer

                          While I don't disagree about your complaint with HughesNet, I don't see what you'd gain by taking them to court. You'd have to spend more than the $300 cancellation fee to hire a lawyer, file the papers in court, etc.

                          0 Votes
                        • Pe
                          Penny Jun 02, 2009

                          This is EXACTLY what happened to us!! And, we had direcway for YEARS without any real complaints. I have seen this all over the internet.

                          Not only did we upgrade the modem, we upgraded to a bigger plan too, so we could have even more speed and limits. HA! We have less now than we ever did, and they will not allow you to re-commission the old modem!

                          I think the FCC should look into them saying they can provide these services when they obvious cannot handle the clients they have.

                          They seem to cycle the service down to areas at different times for a short while, and then POOF your equipment is mysteriously fixed again (since they keep saying it has to be the equipment). They are not suppose to restrict you, if you do not go over the FAP!

                          It's ridiculous. But, they get away with it, because those who do have their service - generally cannot get anything else. So, it's take it or leave it. But, it shouldn't be legal.

                          I hope you do have the means to sue them. I wish you ALL the luck you can imagine!!

                          0 Votes

                        Hughesnetbilling

                        I have called so many times about our bill, I could scream. Hughes.net is charging us $5.00 per invoice. I was told the last three times I called if I received my invoice via email no charge. Today I was told I either give some one in the Phillipines Islands my card num. and have the bill it, or I will continue paying the $5.00 extra a mth. The bills change almost every mth. I have not changed my service, Whats up with this? Its it legal to put a fee for sending a bill/invoice out? If every comp. we dealt with did this, we would have an extra few hundred on top of our bills.. LOL this is By far the Worst Company to date I have dealt with.

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                          • Mu
                            munchkin_28 Feb 23, 2009

                            I feel your pain. I have been having a problem with them as well although we are dealing with a lot more money. They charged us over $200 for one month, said they would refund it to our card and on the next pill they were charging us $151. They didn't refund as at all and even worse they charged us more the next month. We called them so many times and they keep telling us that we have been refunded even though we just called the credit card company and they told us that we have not been refunded at all. It's terrible, we called and couldn't even get a supervisor. So now the only thing we have left that we can do is fill a dispute against them and have our credit card company help us. I have never had this much trouble in my life. Once we get this squared away we are going to try and switch companies but its hard because we live out in the forest and can't get cable. Anyway I just wanted to put my rant on here and I hope that somebody else will read this and think twice before signing up with this company.

                            0 Votes
                          • An
                            Anne Mar 30, 2009

                            I have never recieved a bill or an account number. Just a call from the local person that helps with setting up the equipment. We have had it for one month and still have not recieved a bill/invoice or anything like a contract. What is that about? Anyone else had this problem?

                            0 Votes
                          • Jo
                            joe24 Nov 04, 2009

                            When my husband and I lived in Georgia, we went with Direct TV and also purchased the internet through them. Later on the internet part was taken over by Hughes. We had sooo much trouble with their customer service, which at this time was still in America. They never sent bills on time, and when they did it looked as though someone had stomped on it as there was dirt all over it and the typing was sooo bad and mispelled. It didn't even resemble a normal invoice. As I balanced my check book from day to day the check for them never came through. I called them and was transferred from person to person. I asked one person who owned this company and he replied "Howard Hughes, but he is dead." I finally was at one time transferred to an so called executive customer service. She gave me her name and the next time I called they told me she had quit. This fiasco went on every month. One of my attempts, with a name and regular address, I sent a registered letter. No one signed for it and it was returned undelivered. The post office felt so bad about this, they refunded my postage. After months of no checks being cashed it was finally resolved, but when our contract ran out we went with another internet service. I see all the complaints and realize the problem is much worse now. There is no way I would ever purchase internet service with them. I even get a little angry with their advertisement on TV. I advise anyone considering them as their provider DON'T!

                            0 Votes

                          Hughesnet — disgusting advertisement

                          HughesNet has homepage where ads appear that are disgusting. Most recently, there is an animal rights group...

                          Fort Davis

                          Hughesnettaking too much money out of my account

                          I picked a promo plan where they charge me $79 a nonth for 24 months. $59 for service and 20 for equipment. They took out $479 all at once and overdrew my acct. No one would help me I called 8 times and they told me something different everytime. Would send me to a supervisor. Acted like they couldnt help me

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                            • Ge
                              GeorgeandDeb Jan 14, 2009

                              We also took the promo plan at first with GREAT DISSATIFICATION! After talking to a english speaking American sales person, and then a english speaking American set-up person it all was down hill from there. WARNING: DO NOT GIVE HUGESNET YOUR BANK CARD NUMBER, THEY WILL ABUSE IT! They have distroyed our bank account with mutible billings.
                              They have shut our service off because of a $ .54 balance and continued billing us on a service that we were not using.
                              We have mailed them a money order for $20.00 to cover the .54 balance and then was told by some gook some where that we had to wait seven to ten days for processing even though the did receive the payment. There excuse was that the computerized billing system is set up that way. After threatening to rip this system out and they can pick it up out of our front yard they some how managed to retstore our service. Amazing is'nt it ?
                              When contacting billing or tech service we always were speaking to some foreigner who could not speak or understand plain english ( I believe this is to frustrate you a just give up).
                              The only plan they have to come close to high speed internet is their ELITE PLAN at $120.00 a month for which we finally had to go with but the our monthly billing jumped to $190.00
                              a month plus.
                              Some how or some where there must be a federal communication agentcy that can and should investigate this scam!
                              We constanly check our usage and find that some how we go over our mega bite consumption even at the hours that our pc is not even on. We took to unplugging the HugesNet modem
                              ( there is no on and off switch on it) when we are off line, but still we accumulate mega bite usage.
                              In short, HugesNet is not what they advertise, period!
                              Where we live we do not have cable service, we've had dial-up but as eveyone knows how slow that is and its worse for us becauce we live in farm country and the old telephone lines
                              makes it even worse. Cell phone reception is nil. If there is another satalite system available that is honest and dependable we certainly would like to know of it.

                              0 Votes

                            Hughes Net Satellite Internetfap ripoff!

                            We live in a rural part of the state that provides no other internet connectivity, and have been stuck with DirecWay's being swallowed by Hughes.net. Without appropriate notification, Hughes.net enabled what they call a Fair Access Policy, but there is nothing fair about it.

                            They SEVERELY limit downloads, and then LOCK your account to a useless trickle for TWENTY FOUR HOURS any time the restriction is exceeded -- and they count every bit of download data over a 24 hour period. So, when I needed to download a software update that was close to 300mb, not only could I not do it, but I could not do ANYTHING for the next 24 hours.

                            This restriction is waived between 3am and 6am - that is the ONLY time. How many legitimate users are downloading software updates or itunes music at 3am?

                            Calls to Tech Support are an exercise in frustration - I have NEVER spoken to a native English language speaker.

                            AS SOON AS a viable connectivity alternative is available in our location (I am not holding my breath, ) I can't wait to call Hughes.Net and request they remove their ugly dish from our roof.

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                              • Ca
                                c a hall Apr 29, 2008
                                This comment was posted by
                                a verified customer
                                Verified customer

                                Hughes has sunk to a new low in service. They were upgrading the email this weekend. It turned into a downgrade. We still cannot send or receive emails form our Outlook accounts or from their horrible webmail account. It's now 3 days after we were to have new and improved service.
                                With their technical support so bad why did they attempt anything remotely technical in nature.
                                After failed attempts to fix a problem, their tech support guy told me to go to Google and see if I could find the answer myself.
                                The problem was as simple as a pop up blocker interfering with accessing the Hughes satelite. A Linksys rep helped me with that bit of info even though it was a Hughes issue.

                                0 Votes
                              • Tr
                                Trish Oct 05, 2008
                                This comment was posted by
                                a verified customer
                                Verified customer

                                Especially when you are paying over 70.00 a month I think it is wrong, and cheating the consumer as well. I just got hughesnet I was with aol and I do web design and alot of uploads and downloads, and wasn't aware of this FAP as they call it.

                                Fair Access Policy, and if I was aware of it, I would have never signed up and paid 181.00 plus another 133.87 to have the pole installed. Yes, its a bunch of unfair practices, when you are paying triple the amount for theirs when you can get the same service at aol, or netzero.

                                316.00 for tabbed access...really wrong and cheating ways to rip the consumer...now I cant do no work until 24 hours, boy is my husband going to be mad.

                                0 Votes
                              • Ch
                                Cheryl Nov 22, 2008
                                This comment was posted by
                                a verified customer
                                Verified customer

                                My Phone requires regular updates through iTunes. Hughes pretty much suspends my service before even one update is complete. After that, not only am I unable to finish my update, I cannot even send an email to complain; I am pretty much locked out for the next 24 hours. I certainly cannot get anywhere talking to someone in India, either.

                                The sales pitch was that, being the only user on my computer, I would never reach the threshhold. This a blatant lie. I would NEVER recommend Hughes to anyone. If there is any possible way to get out of this contract I will do it.

                                0 Votes
                              • Ya
                                yamilet Otano Nov 29, 2008
                                This comment was posted by
                                a verified customer
                                Verified customer

                                This is a big scam ... because the first thing that I asked to ( hughes net representative ) was that if it is unlimited high speed internet ...and he said ...YES! But the next day in less than 30 minutes I had no internet... or 99% more slower than dial-up! I tried to return it ...because I pay $420 for the dish and modem and $125 for the installation ...so the total was $545 for something that does NOT WORK!! and I have to pay $59.99 each month!!! ... AND HUGHES NET SAID THAT THEY WILL NOT RETURN MY MONEY !!! THIS WAS A BIG MISTAKE!!! and I will take this legally and try to sue you !!! because when you buy a home you have AT LEAST 3 days to cancel the business and get your money back!!!
                                not only your lies about unlimeted high speed internet, ... also the right of the customer to return something that DOES'NT WORK!!!

                                0 Votes
                              • Th
                                That Guy Dec 05, 2008

                                I don't necessarily say Hughes is a scam. I have had satellite internet for well over 5 years and since Hughes took it over the service and quality is much reduced. I am considering changing to Wild Blue. Even though there are problems with Wild Blue as well from the feed back I ahve had from neighbors who have it as well as a couple who have changed from Hughs to Wild Blue it is a step up.

                                Right now my transmitter is going out on the dish and it will have to be replaced. The cost exceeds the change over so it makes sense for me now to change.

                                What my main compliant is Hughes FAP. Until recently I had only once or twice went into the FAP prior to Hughes taking over. I believe they lowered the threshold. I do know now when I wish to down load some packets and software the files are larger though. But in the past when I exceeded FAP at least I could continue using the internet. Now however I am essentualy out of service for 24 hours.

                                This is my prime interest for going to Wild blue. The FAP on Wild Blue is based on a 30 day average and from looking at my usage I will never get to their FAP limits. I average 200-250 MB down each day, yes I am an high end users. But this means about 2 to 3 t imes a mount I exceed Hughes FAP and I cannot afford to be out for a full day.

                                The only thing I can see from my research into the differences with Wild BLue and Hughes is the FAP issue, both have problems, each are about the same cost, each is my only alternative but the FAP issue tilts in Wild Blues favor.

                                0 Votes
                              • Ko
                                kobe1955 Feb 16, 2009

                                I dumped them and got an aircard from Sprint that is as fast as DSL for $59 a month!

                                0 Votes
                              • Gh
                                ghoulish Oct 10, 2009
                                This comment was posted by
                                a verified customer
                                Verified customer

                                The aircards have limited usage too, and have their own connectivity problems and overage problems...buyer beware!!

                                0 Votes
                              • Mr
                                mrri77 Aug 24, 2010
                                This comment was posted by
                                a verified customer
                                Verified customer

                                you folks got off easy when i had hughes net installed it was 7hundred dollars for the equipment and 175 dollars for the installation. I was forced to recently upgrade and within 1 year the system died a rep came out and repaired the dish wich then died 3 days later. I called em bk and the rep refused to even come out unless i upgraded again. So i was looking at another 125 service call 49.99 upgrade fee and an aditional 9.95 to my bill each month. So needless to say i am now waiting for dsl to become available or another sattelite company to take hughes place no i will not recomend hughes to anyone even if i dislike the person i wont lol

                                0 Votes

                              Hughesnetbeware of hughes net scam

                              Hughes net nightmare continues, this is actually my 3rd complaint about hughes net. Today I found out they have double billed me the last three months. After 3 ear breaking phone calls and being told somthing different each time, they stated they can not refund my money for at least 14 days. The mistake was made by this poor excuse for a company and they cant refund my money for 2 weeks, they can sure take it out within 24 hours. I would never recommend this service to anyone. We have had nothing but problems with this company, the customer service is awful. If you get someone that you can actually understand, they lie to you. Ive heard 3 different stories each time I called. I cant wait till another service is offered in our area. Hughes net makes me crazy.

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                                • Ka
                                  Karin Oct 09, 2008
                                  This comment was posted by
                                  a verified customer
                                  Verified customer

                                  I went from Starband to Hughes.net in hopes of getting better service. I am presently paying Hughes.net 130.00 a month for Business internet. Yet, my speed test just showed; 42.5.
                                  I paid in the neighborhood of $1, 200 for set-up.
                                  I think all satellite internet services are a sham. A joke! I have (2) choices where I live; a 26.4 modem or, a satellite connection that works part of the time. How can they legally sell business class internet. It isn't as if I work on and off through out the day to match my connection. I have set hours, so I expect my paid connection to work for me! It doesn't!
                                  In fact, I did the old school download last night. I wanted to watch a youtube video so I requested the download and than drove into town to run errands, came home and watched a movie on my tv, took a shower and than waited an additional half-n-hour for the download to complete. It was a ten minute video I was waiting for...

                                  They should be sued! Their service is worth at most $8 a month!

                                  I am considering purchasing a laptop and driving to a location for internet service. The laptop, gas and alternative internet will still be cheaper than this crap!

                                  0 Votes
                                • Hu
                                  HUSGHESNETISASCAM Jun 26, 2009

                                  Agreed, today is my 30th day for the "satisfaction guarantee" and I'm cancelling and I'm sure will get the runaround from Hadgi in India. The installer was a ### from the word go, couldn't even bury the cable properly and didn't tighten one single nut or bolt on the dish! Thier "basic" is a total SHAM! Standard modem with dialup is much faster. I called about "upgrading" and they said I would be double billed the first month of the upgrade...yeah right Hadgi, go steal your money somewhere else! DON'T GET HUGHESNET, TALK TO YOU SAT TV PROVIDER FIRST!!! Chances are you will get a local installer who is American and you will most likely always talk to english speaking AMERICANS for cust svc. HUGHESNET IS A RIPOFF!!! DON'T GET FOOLED LIKE MYSELF AND SO MANY OTHERS HAVE!

                                  0 Votes