I've had hughesnet for a little over a year. Since day one i've had poor service. I've been timed out repeatedly. I was told by one of their technical service reps that I was only allowed to download 2mb of data daily. Most screensavers, even simple ones are over 2mb. The rep also told me if I download between the hours of 3am & 6am. My downloads would not count towards the fap. Wrong, I was still timed out. Now the equipment has malfunctioned and I have now been told that the equipment is out of warranty and any repairs will have to be paid for by myself. Let me tell you I am not a happy camper. I strongly suggest to anyone who is contemplating hughesnet satelitte internet service to look at other solutions. I will cancel my service with this company I dont care what.
Hughesnet has to be the biggest scammer in the world. We had successful internet connection via satellite through Direcway before it was purchased by, merged with or whatever with hughesnet. When my modem failed, I call technical support, which by the way is a two-hour ordeal with overseas telehosting. They agreed to ship me an updated modem for $25 plus a two-year plan. I received the modem and it never worked. After 8 calls to billing and 8 (two hour minimum) calls to technical support, 48 hours total of trying to make the unpgraded modem work I finally gave up. Technical support told me "there's nothing more we can do. Call Billing to cancel) Well, when you call biling to cancel, they inform you that you owe $366 for cancelling the two-year contract. I explained that the modem NEVER worked. Billing says that I have to get a return order from Tech support. Tech support, after many calls, tells me that they have no authority to issue a return order. Hence the circle continues. Now I get collection calls at my office. I run our high net worth group in a large local accounting firm and don't have time to deal with all of this. I guess that out that no one in the organization, absent perhaps the Chairman of the Board has the authority to cancel this charge. Given my work with securities, etc., I am going to start working the corporate headquarters, assuming they really have a US office. Still trying to get out of collections.
I found a better alternative to Hughesnet which may work for some of you. I link my cell phone to my laptop...
Hughesnet commercials all over tv promising great service, faster e-mails and better than dial up. Its all a farce and you are being warned right now. Initially it seems like you done the right thing even with the outrageous price and the 2 year contract. Yes once you realize what a rip off you are stuck with a 70 to 100 $ bill for 2 years. Here's what happened to make you mad to no end and I mean no end. If you are like me you like to watch youtube video's or browse myspace for new bands. After about 10 video's or 10 songs you lose service for 24 hours. They call it fap (fair access policy) and for 20$ more a month they will do away with it. If its the slightest bit cloudy, rain or snow your service slows down actually slower than dial up. That has nothing to do with fap. I have wrote to two ohio senators and the attorney general and still nothing has happened to force them to own up to their advertizing which is clearly false. I'm telling you all now if you are thinkig of hughesnet you better wipe that thought from your mind. It will keep you mad and on the phone to india daily. Keep your dial up until they run new lines in your area and they are going to because the old lines are going out and becoming useless. So unless you can live with 60 minutes of internet service a day for 70 to 100 a month go ahead and waiste your money and time. Download 10 pictures and you are done for 24 hours. Don't think for a second that you will be downling any movies it just won't happen. Hughesnet is crap and proof of that is all over this message board. If this is not enough google it. Hughesnet fraud.
You have been warned
They say that the FAP is for abusers. What they don't say is that since they have more customers than their equipment will support, it's ceaper to rip off people than to add sufficent equipment.
Our FAP problem is almost daily, and doesn't matter if the computer is on or not.
Lately, we might be on FAP for a few hours and then off, never knowing when we'll be effected.
It's supposed to be a 24 hour thing, but we get the "FAP yes" warning several times a day, as well as the "FAP no"
I would NOT recommend Hughesnet to anyone.
Have had Hughes net for 8 or 9 months now, and intiallly thought it was a great thing. Then we started haveing few little thunder storms. the service went out, called Hughes.net. talked or tried to talk to this real English sounding name with a heavy accent, that I couldn't understand, gave me reference number and passed up to a "higher level" they give me ref. # and pass to "higher level", by this time I am sure I am going to be sent on to talk to Ho ward Hughes or at least his clone. But not so lucky I am told to call thios service agent. All and All i got service back in 4 weeks. And the service man tells me that the sattelite will continue to go out, because it has been installed on a metal roof, and something about the metal and the satelite plus a little lighting knock satelite out. The original installer did not bother to tell me this.
Sure enough in about a month, another thunder storm, no service for 3 weeks. called every couple of days and would spend hours being swithced to higher levels, never did see HOward but I think I caught a glimpse of Walt Disney. This time the service man comes and we have to end up paying him 125 dollars to take the satelite off the roof and mount on a pole.
Thought we had a fix, Right?
Nope within 3 weeks it is out again, just rain and clouds this time. called repeatedly, get nothing done, now over 2 weeks w/o service. I called them and told them to provide service by 5PM the next evening or that was it we would no longer pay them 80 dollars a month for nothing and would at that point unhook everything from the satelite. WHAT CAN WE DO?
My husband got tranfered to Texas from Illinois. We are curretly with hughes Net Internet service. We Told...
I have been a member of Hughesnet for over three years. during this time, while at first, the service wa...
Inconsistent or no service. I am not getting what has been promised or advertised by Hughes net. I have been a customer with this company when it was formally known as Direcway and there were problems on occasion, but nothing near what I am experiencing now. I recently upgraded to a new modem with the promise from this company that I would have faster speeds and better performance from the Satellite internet service they offer. To get the new modem, I was required to either pay for the modem up front or sign a 2 year contract. Since I have no other option for Internet service other than dial up and I need the speed to upload photographs I sell, I opted for the 2 year contract.
Since that time my service has degraded and I have called in for technical support at least 1 to 2 times per week since august. I have jumped through all the hoops to eliminate the possiblity of a problem with equipment on my side. Since I am very skilled in electronics I have built and fixed many computer systems and I am certain that the problem is on the Hughes net side. Its very ironic that everytime I call in that my service improves shortly afterward.
I would like to cancel my contract but I am stuck with a $300 cancellation fee if I cancel before July of 2010. I am exploring the possibility of canceling anyway and taking my chances in court. I am printing records from the Hughesnet website that do show very degraded service so I can present them to a judge.
Some one needs to step in and force Hughesnet to provide the service it advertises nationally to its customers.
I have called so many times about our bill, I could scream. Hughes.net is charging us $5.00 per invoice. I was told the last three times I called if I received my invoice via email no charge. Today I was told I either give some one in the Phillipines Islands my card num. and have the bill it, or I will continue paying the $5.00 extra a mth. The bills change almost every mth. I have not changed my service, Whats up with this? Its it legal to put a fee for sending a bill/invoice out? If every comp. we dealt with did this, we would have an extra few hundred on top of our bills.. LOL this is By far the Worst Company to date I have dealt with.
HughesNet has homepage where ads appear that are disgusting. Most recently, there is an animal rights group...
I picked a promo plan where they charge me $79 a nonth for 24 months. $59 for service and 20 for equipment. They took out $479 all at once and overdrew my acct. No one would help me I called 8 times and they told me something different everytime. Would send me to a supervisor. Acted like they couldnt help me
We live in a rural part of the state that provides no other internet connectivity, and have been stuck with DirecWay's being swallowed by Hughes.net. Without appropriate notification, Hughes.net enabled what they call a Fair Access Policy, but there is nothing fair about it.
They SEVERELY limit downloads, and then LOCK your account to a useless trickle for TWENTY FOUR HOURS any time the restriction is exceeded -- and they count every bit of download data over a 24 hour period. So, when I needed to download a software update that was close to 300mb, not only could I not do it, but I could not do ANYTHING for the next 24 hours.
This restriction is waived between 3am and 6am - that is the ONLY time. How many legitimate users are downloading software updates or itunes music at 3am?
Calls to Tech Support are an exercise in frustration - I have NEVER spoken to a native English language speaker.
AS SOON AS a viable connectivity alternative is available in our location (I am not holding my breath, ) I can't wait to call Hughes.Net and request they remove their ugly dish from our roof.
Hughes net nightmare continues, this is actually my 3rd complaint about hughes net. Today I found out they have double billed me the last three months. After 3 ear breaking phone calls and being told somthing different each time, they stated they can not refund my money for at least 14 days. The mistake was made by this poor excuse for a company and they cant refund my money for 2 weeks, they can sure take it out within 24 hours. I would never recommend this service to anyone. We have had nothing but problems with this company, the customer service is awful. If you get someone that you can actually understand, they lie to you. Ive heard 3 different stories each time I called. I cant wait till another service is offered in our area. Hughes net makes me crazy.
HughesNet Fair Access Policy is anything but fair. It is not defined, to the user, in any useful way, but may...
On Sept 8-2008 I had HughesNet installed. The installer left no paper work or instructions. I can live with that. I noticed my computer was running a little slow 2 days later. I sent an email to HughesNet advising them of this but I found out what was the problem. This FAP crap!!! All I did was watch about 8 short videos on youtube.com and I was spanked on the ### for it. I didn't know it at the time why my pc was running so slow until I went to their website and started reading about their FAP and I looked up my usage. It stated that I was going to be penalized for 24hours because I went over 200MB or close to it. I tried clicking on a link and I swear I could get up and take a shower before the site would load up. I didn't know anything about this Fair Access Policy before I subscribed to HughesNet. This is a money scam. They want you to get mad so you will pay more for more MB's!!! I thought I could surf the net as long as I wanted to and go to websites that I wanted to. I've never heard of this mess in my life!!! What is it that we can do??? They need to be sued because I never was told anything about any FAP nor was I told that I was only going to be able to download up to 200MB in a 24hour period or I would be punished for 24hours by restricting my ability to surf the net. If this isn't a fraud and a scam I don't know what is. All of this because of watching short little videos on youtube. I've been a customer for 5 days but after only 2 I saw what a fraud and scam these people are. DONT SUBSCRIBE TO HUGHESNET!!!
Todays date is Septmeber 10, 2008
Approximately 2 1/2 months ago Hughesnet had what they called an anomaly with one of their satellites designated 93west, we were completely without internet service for about 4 full days, then when we finally got the service going again is was severely crippled and nothing like it was before the incident occured.
I was assured by their impotent India customer service that Hughesnet was diligently working on resolving the problem and the service will be completely restored, after about 3 weeks of this promise not coming to light, I went back into the case # India support farce, to see if the issue could be resolved.
I tried to explain to the service rep, that sometimes our download speeds were just barely above a 56K dialup connection, and thats not what we are paying for, he assured me we would have the problem solved before the phone conversation was over, after an hour on the phone he came to the conclusion he wasn't going to resolve the issue, and I quoted back to him his statement assuring me he was going to resolve the issue before the call was over.
They then informed me I had to run speed tests for 3 days to give them a reference to decide whether to refer me to a higher source to resolve the problem, and after the 3 days of running the speed tests, they used those speed tests to tell me there was nothing they could do because some times in the entire 3 days of testing my download speed was acceptable and blamed the entire problem on the internet being busy at prime usage times, and that hughesnet gave no guarantee as to solid internet download speeds, which by the way is not disclosed on their TV commercials.
We had descent download speeds before the problem with the satellite occured, thus the reason for this complaint is we're flat being ripped off, we're not getting what we're paying for, and others that use this service need to know this before you jump into something believing the television advertisements that are just not true, and I have printed pages of their speed tests to prove it.
I want my download speeds restored, or disclose this on your new TV advertisements, not in superfine print if its there but bold print so possible new customers can evaluate that for themselves, it surely wasn't disclosed to my wife and I.
Also hughesnet customer support in India is a joke, its basically scripted support, and when they run out of scripted guidelines your support is over, whether your problem is resolved or not, and why are we calling India for support for people in the USA???
Heres some of my worst download speeds in kbs, 94, 87, 94, 92, 79, 83, 87, 88, now is that 25 times dialup as advertised, thats not even twice 56k, so think hard about this before going hughesnet!
Very angry, David Campbell
Unfortunately I've had this service for over two but I have no choice. (Well I do but). I'm running a eBay /web base business and dial wont cut it. The problem I have is that I pay $70.00 per month for browsing. If I wont to download any large updates I have to do it at 3am, and sometimes it hard to get up that early.
For the money I pay I only get 325mb per day and if and when I go over that my internet speed is less then 10k per min and I tell you you cant do any thing at that speed. I would try anything just for a better service. Its too bad they have me buy the short hairs and they know it.
Well its a terrible same I did'nt read these thousands of conplaints before I became, another victim of Huges net hell.
Huges makes corp. america look like kindregarten.
God help us if corp.america ever get's that bad.
I think it's nothing but theift by deception, u never get a straight answer from their complaint department. They try to send you to their technical department. What a joke, I ask this tech if he really was a tech, well he hem hawed around the question. He ask me to to rediculess things and when I told him I'd already been there and done that, this bozo tell's me to run speed checks for the next three days and to do them three times a day, unlike the last tech person I had talked to the lastime I'd called who said to do it for two days. (to keep you off their back i guess). Oh I might add this person was not good with the english language, India I would guess his home, as all their techs and customer service rep's are. Some more out sourcing the gentle words would be ( cost effectiveness ).
These people that work for Hughes as rep's and tech's must have a degree in lying and word trickery...and must not have trouble sleeping at night. Amazing what people will shrink to to earn a dollar.
Well I would'nt say your a dummy if you read this and still fall for their many games of getting your money, and if you add it up in a two year contract it's a tidy little sum. Not to mention the brain damage that goes with it.
I won't go into the cost as many of the people that have already mentioned in this forum, as it sickens me to think about it, but if your the type of person that likes to get a slap in the face to your intelligents, then you need to sign a contract with the money hungry liars and thiefs. If their is a God these people are in danger of Hell's fire. (personally I don't think so.) Beware of Huges net. the owner is most likeky the anti-christ. :)
Oh and one more thing go to the web page listed here and read. there could be a class action law suit. Read this.
Your Welcome...last thing said on hughes comerical..lol
DirecPC must remove their "Fair Access Policy"
They are ripping me off $100/mo for so-called High Speed satelite internet. Most of the time, we use 28.8k dialup modem because it's faster. Also, we get 'throttled' regularily after about 5-10 MB of downloads instead of the 500MB/day advertised.
The help people can BARELY speak english and simply thank you for calling.