If you don't believe what I am about to right I suggest you google HUGHESNET and see for yourself. I...
So, we signed up for HughesNet several years ago, when they were still DirecWay. We paid the huge amount for equipment, almost $800, and the outrageous service fees. We were okay with the service for the first year and a half but as time passed on the service was getting slower and slower until it reached dial-up speeds.
We decided it was in our best interest to cancel the service and look for something else, so we did. After two months of being on dial up, the only thing available in our area, we called them back and signed back up, paying the $25 reconnect fee. After two months of the same old slow, pitiful, service, a storm came through our area and knocked our dish off.
We called the next day to have a technician to come out to reset the dish. After speaking on the phone with someone you can't half understand for 1+ hour, we were informed that the only we could have someone come to our house and reset the dish was to ...BUY A NEW MODEM!!!
The modem has nothing to do with the fact that the dish was out of whack?!?!?!?! They said that we could buy a refurbished model of the current modem for $125(which we had already paid OUTRAGEOUS amounts for.) If the modem did not fix the issue THEN we could pay the technician MORE money to resent the dish.
This is just their way of making you give them more money for their pitiful service.
IF YOU ARE CONSIDERING DIRECWAY OR HUGHESNET, FORGET THEY EXIST!!!
Techstar installed equipment. Installer tried to force us to sign up for their internet support, stating HughesNet was so bad that we would spend all of our time on the phone to India. Techstar wanted another $18 to keep HughesNet working.
The service was suppose to be 1MB. It was never over 22KB. Techstar scheduled appointment to correct their shotty installation. Technician never showed up. When I called the local office, the guy said that he had sent the tech home for the day. I told him to cancel my service and pick up the equipment. He hung up on me.
I spent the next 2.5 hours on the phone, primarily to India. None of them spoke english beyond reading from a form. Eventually I got U.S. numbers but they were worthless. Ultimately I spoke to Anna, who was suppose to be a district office over Techstar. She was worthless. Told me if I took the satellite off of my roof, boxed it up and shipped the 50+ lbs. of equipment, at my expense, to MD; they would refund me $200 of my $476.96.
What a total scam. They have no intention of providing a service. Techstar makes their money installing and selling you additional technical support so they aren't going to help. HughesNet is so insulated by foreign countries and indifferent employees that they aren't going to help. After all, they have your money, what do they care.
American Express notified me that they didn't get adequate justification from HughesNet and credited me for the charge. HughesNet promptly turned it over to a collection agency.
Don't get involved with HughesNet or any of their contractors. They provide miserably inadequate service and are only out to take you for every dime they can get. I can't begin to tell you the grief they have caused.
We purchased HughesNet satellite internet Pro-plus plan for our small business and home use after years of slow (but reliable) dial-up. We spent nearly $700 for the equipment and installation - 2 weeks after installation a rain storm came through and it stopped working. I spent hours on the phone with Tech support and Advanced Tech Support only to be told that "the satellite was down - give it an hour". I called two hours later and the second ATS guy spent over an hour on the phone with me trouble shooting only to tell me that the equipment on the dish was bad. The system is suppose to be sealed but sometimes they aren't sealed good enough and rain gets in and ruins them. He said he would issue a request for service. I heard nothing for two days! Finally on the 3rd day I called our local HughesNet sales office - thank god for them, they were shocked (allegedly) that this happened and are sending a tech today to replace our box. She also told me that no request for service had been submitted from ATS.
Before I called our local company, I tried HughesNet again and asked about a refund - I was told that we would only get $200 back within 30 days of installation and only IF the equipment was found to be in working order. Matt - this particular customer service rep. was NOT happy that ATS told me that the box must have gotten water in it and ruined the board. Matt was also rude and didn't seem to care if we stayed with the company or not.
I tried to call the Corporate office but no one answered. I let it ring for 10 minutes! We are sorry that we purchased HughesNet and now know that we should have gone with our cell phone company. HughesNet takes your money and then treats you terribly - and with the equipment terminating service after one rain - we are in trouble with this company but feel that we have no choice but to keep it or we're simply out nearly $700 bucks!
Don't go with HughesNet if you have any other option - I have two words of warning - Customer Fraud!
When I signed up for hughesnet, there was no mention of any restrictions on how much you can download. I even told the salesman that I used remote desktop to monitor video security cameras at another location. The salesman told me that there are no restrictions but the speed, which can be upgraded for only $10.00 more per month. But the speed I signed up for should be enough to use remote desktop. The speed is OK for it, but after using remore desktop for a little more than 1 hour, I violated their fair access policy. After violating this policy, they throttle your speed down to less than dial-up. When I called regarding the slow down, they explained to me that I can upgrade to a plan that is double the price I signed up for ($120.00), and that would increase my download threshold to 500 mb per day. My original plan was for $60.00 and only allowed 200 mb per day. If I cancel after only 2 days, I am out the money for the installation, which is $335.00 !! I can not effectively use the service even if I upgrade my plan. If anyone knows of a class action lawsuit, please contact me. If any lawyers reading this would like to start the class action suit, please contact me as well. I just don't know how to go about it, but something needs to be done. The policy is way too restrictive, and with the flash and video content popping up all over the net, it's only going to effect more and more people as time goes on. The max amount that you can download in a day is equal to playing an online game for 1-2 hours, or using remore desktop for 1-2 hours!!
hughes net is by far the worst possible internet service below is a few reasons to say no to hughes nets horrible service
1.over double priced some what tripled compared to some high speed internet
2.limited amount of use witch can be used quickly
3.support is freakin horrible cant understand them all foreign people i guess plus they know nothing about the damn system they sell i knew more then the people supposedly tryin to help with stupid questions that had nothing to do with the problem
4.no online game playing on xbox or ps3 at all
5.no video streaming cant even use netflix streaming video uses bandwith quicky
6.once you hit the very limited amount you are slowed down to worser then dial up speeds my dial is actualy better when its like that
7. 2 year contract with horrible prices for equipment
8. cant even keep your windows up to date if its a big file you cant download during the day just plain stupid
the are plenty more problems and bad things about hughesnet id just have to think about them bottomline if you have a choice avoid them they will brutally rape you big time the only reason i have it is untill cingular 3g or my phone company puts dsl here its not to far away cant wait till the day so i can call hughesnet and tell them to stick there crumby a** service up there a** the main trigger is the fair access policy garbage i mean dont get me wrong there high prices are horrible but i believe it would help lot even if it was unlimited i mean if there gonna rip you off on prices atleast be unlmited and i wouldn feel so raped
I've had hughesnet for a little over a year. Since day one i've had poor service. I've been timed out repeatedly. I was told by one of their technical service reps that I was only allowed to download 2mb of data daily. Most screensavers, even simple ones are over 2mb. The rep also told me if I download between the hours of 3am & 6am. My downloads would not count towards the fap. Wrong, I was still timed out. Now the equipment has malfunctioned and I have now been told that the equipment is out of warranty and any repairs will have to be paid for by myself. Let me tell you I am not a happy camper. I strongly suggest to anyone who is contemplating hughesnet satelitte internet service to look at other solutions. I will cancel my service with this company I dont care what.
Hughesnet has to be the biggest scammer in the world. We had successful internet connection via satellite through Direcway before it was purchased by, merged with or whatever with hughesnet. When my modem failed, I call technical support, which by the way is a two-hour ordeal with overseas telehosting. They agreed to ship me an updated modem for $25 plus a two-year plan. I received the modem and it never worked. After 8 calls to billing and 8 (two hour minimum) calls to technical support, 48 hours total of trying to make the unpgraded modem work I finally gave up. Technical support told me "there's nothing more we can do. Call Billing to cancel) Well, when you call biling to cancel, they inform you that you owe $366 for cancelling the two-year contract. I explained that the modem NEVER worked. Billing says that I have to get a return order from Tech support. Tech support, after many calls, tells me that they have no authority to issue a return order. Hence the circle continues. Now I get collection calls at my office. I run our high net worth group in a large local accounting firm and don't have time to deal with all of this. I guess that out that no one in the organization, absent perhaps the Chairman of the Board has the authority to cancel this charge. Given my work with securities, etc., I am going to start working the corporate headquarters, assuming they really have a US office. Still trying to get out of collections.
I found a better alternative to Hughesnet which may work for some of you. I link my cell phone to my laptop...
Hughesnet commercials all over tv promising great service, faster e-mails and better than dial up. Its all a farce and you are being warned right now. Initially it seems like you done the right thing even with the outrageous price and the 2 year contract. Yes once you realize what a rip off you are stuck with a 70 to 100 $ bill for 2 years. Here's what happened to make you mad to no end and I mean no end. If you are like me you like to watch youtube video's or browse myspace for new bands. After about 10 video's or 10 songs you lose service for 24 hours. They call it fap (fair access policy) and for 20$ more a month they will do away with it. If its the slightest bit cloudy, rain or snow your service slows down actually slower than dial up. That has nothing to do with fap. I have wrote to two ohio senators and the attorney general and still nothing has happened to force them to own up to their advertizing which is clearly false. I'm telling you all now if you are thinkig of hughesnet you better wipe that thought from your mind. It will keep you mad and on the phone to india daily. Keep your dial up until they run new lines in your area and they are going to because the old lines are going out and becoming useless. So unless you can live with 60 minutes of internet service a day for 70 to 100 a month go ahead and waiste your money and time. Download 10 pictures and you are done for 24 hours. Don't think for a second that you will be downling any movies it just won't happen. Hughesnet is crap and proof of that is all over this message board. If this is not enough google it. Hughesnet fraud.
You have been warned
They say that the FAP is for abusers. What they don't say is that since they have more customers than their equipment will support, it's ceaper to rip off people than to add sufficent equipment.
Our FAP problem is almost daily, and doesn't matter if the computer is on or not.
Lately, we might be on FAP for a few hours and then off, never knowing when we'll be effected.
It's supposed to be a 24 hour thing, but we get the "FAP yes" warning several times a day, as well as the "FAP no"
I would NOT recommend Hughesnet to anyone.
Have had Hughes net for 8 or 9 months now, and intiallly thought it was a great thing. Then we started haveing few little thunder storms. the service went out, called Hughes.net. talked or tried to talk to this real English sounding name with a heavy accent, that I couldn't understand, gave me reference number and passed up to a "higher level" they give me ref. # and pass to "higher level", by this time I am sure I am going to be sent on to talk to Ho ward Hughes or at least his clone. But not so lucky I am told to call thios service agent. All and All i got service back in 4 weeks. And the service man tells me that the sattelite will continue to go out, because it has been installed on a metal roof, and something about the metal and the satelite plus a little lighting knock satelite out. The original installer did not bother to tell me this.
Sure enough in about a month, another thunder storm, no service for 3 weeks. called every couple of days and would spend hours being swithced to higher levels, never did see HOward but I think I caught a glimpse of Walt Disney. This time the service man comes and we have to end up paying him 125 dollars to take the satelite off the roof and mount on a pole.
Thought we had a fix, Right?
Nope within 3 weeks it is out again, just rain and clouds this time. called repeatedly, get nothing done, now over 2 weeks w/o service. I called them and told them to provide service by 5PM the next evening or that was it we would no longer pay them 80 dollars a month for nothing and would at that point unhook everything from the satelite. WHAT CAN WE DO?
My husband got tranfered to Texas from Illinois. We are curretly with hughes Net Internet service. We Told...
I have been a member of Hughesnet for over three years. during this time, while at first, the service wa...
Inconsistent or no service. I am not getting what has been promised or advertised by Hughes net. I have been a customer with this company when it was formally known as Direcway and there were problems on occasion, but nothing near what I am experiencing now. I recently upgraded to a new modem with the promise from this company that I would have faster speeds and better performance from the Satellite internet service they offer. To get the new modem, I was required to either pay for the modem up front or sign a 2 year contract. Since I have no other option for Internet service other than dial up and I need the speed to upload photographs I sell, I opted for the 2 year contract.
Since that time my service has degraded and I have called in for technical support at least 1 to 2 times per week since august. I have jumped through all the hoops to eliminate the possiblity of a problem with equipment on my side. Since I am very skilled in electronics I have built and fixed many computer systems and I am certain that the problem is on the Hughes net side. Its very ironic that everytime I call in that my service improves shortly afterward.
I would like to cancel my contract but I am stuck with a $300 cancellation fee if I cancel before July of 2010. I am exploring the possibility of canceling anyway and taking my chances in court. I am printing records from the Hughesnet website that do show very degraded service so I can present them to a judge.
Some one needs to step in and force Hughesnet to provide the service it advertises nationally to its customers.
I have called so many times about our bill, I could scream. Hughes.net is charging us $5.00 per invoice. I was told the last three times I called if I received my invoice via email no charge. Today I was told I either give some one in the Phillipines Islands my card num. and have the bill it, or I will continue paying the $5.00 extra a mth. The bills change almost every mth. I have not changed my service, Whats up with this? Its it legal to put a fee for sending a bill/invoice out? If every comp. we dealt with did this, we would have an extra few hundred on top of our bills.. LOL this is By far the Worst Company to date I have dealt with.
HughesNet has homepage where ads appear that are disgusting. Most recently, there is an animal rights group...
I picked a promo plan where they charge me $79 a nonth for 24 months. $59 for service and 20 for equipment. They took out $479 all at once and overdrew my acct. No one would help me I called 8 times and they told me something different everytime. Would send me to a supervisor. Acted like they couldnt help me
We live in a rural part of the state that provides no other internet connectivity, and have been stuck with DirecWay's being swallowed by Hughes.net. Without appropriate notification, Hughes.net enabled what they call a Fair Access Policy, but there is nothing fair about it.
They SEVERELY limit downloads, and then LOCK your account to a useless trickle for TWENTY FOUR HOURS any time the restriction is exceeded -- and they count every bit of download data over a 24 hour period. So, when I needed to download a software update that was close to 300mb, not only could I not do it, but I could not do ANYTHING for the next 24 hours.
This restriction is waived between 3am and 6am - that is the ONLY time. How many legitimate users are downloading software updates or itunes music at 3am?
Calls to Tech Support are an exercise in frustration - I have NEVER spoken to a native English language speaker.
AS SOON AS a viable connectivity alternative is available in our location (I am not holding my breath, ) I can't wait to call Hughes.Net and request they remove their ugly dish from our roof.
Hughes net nightmare continues, this is actually my 3rd complaint about hughes net. Today I found out they have double billed me the last three months. After 3 ear breaking phone calls and being told somthing different each time, they stated they can not refund my money for at least 14 days. The mistake was made by this poor excuse for a company and they cant refund my money for 2 weeks, they can sure take it out within 24 hours. I would never recommend this service to anyone. We have had nothing but problems with this company, the customer service is awful. If you get someone that you can actually understand, they lie to you. Ive heard 3 different stories each time I called. I cant wait till another service is offered in our area. Hughes net makes me crazy.