This ISP has very bad service.
As an unfortunate customer, I have to pay $96 /month
for an internet connection that isn't reliable.
I started having problems with them since July 13, 2010.
At first, they give you the "red carpet treatment", to lure you in. Then, like my own example shows, the servie goes
Fortunately, for me, I've written down EVERY time the
connection fails. So far, I'm going on three pages of entries.
Listing time and date.
As for the "location" of HughesNet, I do believe they
are operating from outside the U.S.
It WAS partially my fault. I signed my name to the contract. A two-year contract ! I shouldv'e known better.
Hopefully, this posting will save others from being burned.
Hughes net advertisements are false. It clearly states in ads that its super fast internet yet I have been experiencing nothing but issues and extremely SLOW internet speeds (We might as well have dial up)! I am not the only one I have been reading reforms and i agree and confirm everything that has been said on them. This is not just a problem with my own service it a problem with the company. I wanted to cancel expecting to pay a PRORATED cancellation but it doesnt matter if you have had the service 1 day or you are 1 day away from your contract ending its $400! This company is a bad service, expensive SCAM!!! They force you into staying with this outrageous cancellation fee. I am NOT happy with the service so much that even though where we live its our ONLY option I would rather go without any internet service to loose the constant headache!!! THIS COMPANY IS A NO GOOD FALSE ADVERTISING SCAM DIRTY COMPANY!!! In these times no one can afford to just pay out $400.00 its impossible!!! Something should really be done about this company! If you don't believe me read the TRUE comments of their customer not the ones writing my their faulty advertising consultants, just another false advertisement. I have yet to read anything a true Hughes net customer has to say thats good. I want a way out and until one is found (without costing me the full cancellation cost, I will be doing everything to ruin whatever name this company has left and trust me i am not the only one!!!
Eight months ago, My daughter lost her job, and had to move. To help her out I told her i would provide internet service for her. I contacted Hughes Net online and was told that I could get internet for $39.00 a month. I agreed. Then I was told that I would have to pay them another $99.00 for a router so my daughter could use her laptop. I did. She could use her PC but the laptop never worked and the tech was unable to make it operate. So my daughter could only use the PC. At the end of the first month I received a bill on my credit card for $70.00. I called in and complained, was told that they would fix the problem and give me a rebate. Next month, received a bill for $70.00. Called again, told they would correct the billing and give me a rebate at the end of the third month, they did charge me the $39.00 ($43.00+) with taxes. but I never received a rebate or credit. Enough is enough so I told them to stop the service. They told me I would have to pay a charge of $400.00 and less than three days it was entered on my credit card. I called back, and was told that along with $400.00 I had already been charged that if I did not send the receiver and another part back to them, they would charge me the cost. I tried to explain that I was 76 years old and could not get on top of my daughters house (42-miles away) to dismantle the part thery were asking for. I hired a man to remove the part. I called and talked to four different people in the Phillipines, but none could give me the address to send the parts, nor cxould I get the phone # to talk to someone in the U.S. Credit card came, they charges me $214.50. I received my credit card Monday, Yep, they charged me another $107.25. That makes a total of $721.75 that they have charged me since I stopped the service.
Beleive the old adage, "Buyer Beware" if you are going to be crazy and use this company's services. I am sending a copy of this to their local BBB, the State of Maryland BBB, the State of Texas BBB and thew Federal Trade Commission. LEARN FROM MY MISTAKES!!! dO NOT DO BUSIN NESS WITH HUGHESNET!!! Don Mosely, ([protected]@yahoo.com)
On 06/23/2010 I called HughesNet to order the service cause I didn't think there was any other internet available here aside from dial-up. On the 29th, it was installed. That is, after waiting for the installer to get here about 2 hours later than he was supposed to be here, and an additional 3 hours for him to install it. The installer guy had so many phone calls from his wife, etc. the whole entire time he was here that I still can't see how he ever got done. That aside though, he stuffed so much cord into the wall where he drilled the hole that in order to get it out the hole is now twice as big. Still gotta get that fixed up. When he left, 2 of the 3 computers were connecting, I had to fix the 3rd myself. Let's also keep in mind here that this idiot had never seen a wired router so he had no clue about that and I had to do that myself also in order to get any computer to connect. Anyway, they do seem to think that if you sign an installer's paper, it magically is a contract. Even though, nothing on this paper says a word about contract, or 2 years, and so on. It does talk about their FAP (Fair Access Policy) but see, you don't know anything about this til after the fact. You don't see this paper til it's all installed and the guy's ready to leave your house. I, myself, play World of Warcraft on a daily basis. Um, people! This is not a service to use to play that game. lol You will have latency normally around 1100. You will see it higher, guaranteed. And this to me, is actually the only guarantee involved here, aside from not being able to stream video like they say you can. My highest latency I saw was over 24000. That renders the game unplayable. I thought I'd throw that in for anyone who sees this and also plays the game or is thinking of playing it. Also for anyone who has never tried HughesNet and wants to stream video. Ok, on with the story. lol It was down more than it was up. There were 2 full 24-days that it didn't work at all. I only used the service for about 3 weeks, we finally found out about our local cable company here who have "Xipline" which is very similar to Comcast's internet formerly known as "RoadRunner". It's available here and so that's what we have had ever since July 21st and very happy with it. Anyway, I called HughesNet the night before Xipline was to be installed and canceled my account, or tried to. The only good thing about this phone call was that by some miracle it only took 11 1/2 minutes total on the phone with them. That night HughesNet was completely crap, nothing worked for so much as browsing so I decided to cancel that night. The guy who I could actually understand when he spoke (shocker), named Mike, told me it would be closed on the 29th, 2 days ago. I did check, and it does say it's closed, but yet I can still login which is completely screwed up in itself. The 29th was the end of the trial time so I was ok with that. He also told me they would send me an email ON THE 29th with return instructions and an ID number. I have to put the ID number on the address when I send the equipment back. Here it is the 31st, and still that email has not come. Mike told me my 45-day time window for sending the equipment back would start from the 29th also. I emailed them on the 30th asking them to send this email to me. What do they do? They reply and send an email asking me "If it's not too much of an imposition, would you mind telling us why by answering a short survey?" (this was in the email after stating they'd seen I'd terminated my account) Uh, yeah ok, I figured I'll tell them why, I'll answer their survey and then maybe, just maybe, they'd send me my ID number. Still nothing! I guess they didn't like my answer. lol I mean, after all, I had already told Mike why I was canceling. When he asked what the reason was, I asked him "which one do you want?" lol He of course tried to get me to take a "complimentary" extention on my first month, which they can't even say is a free trial cause it wasn't free. I'm out about $170 bucks with them. He asked me if I wanted to upgrade and I stopped him and said "NO, I don't wanna upgrade, I just wanna cancel it!!" When I called to order, the rep I talked to then said that my installation of $99 would be free by mail-in rebate. Well what he didn't tell me was that in order to get that $99 back through the rebate, you have to have 2 invoices to send with it, not just a receipt or first invoice. And with that, having 2 invoices means also that you're locked into 2 years of hell. So I'm out that $99 bucks. I canceled my debit card before I called them to cancel just in case they decided to try to bill me for something else. They're not getting another cent from me! They also don't tell you what plan you have either, only a price. The papers the installer gives you doesn't list that either so I can only assume at this rate that I had the lowest possible plan which allows for a whoppin' 200mb per day. That's crap! Their highest package only allows for 500mb per day. So with that, you can forget about streaming anything. They slow you down before that's used up too. It's so slow that simple browsing doesn't work, it's worse than dial-up. If it's so much as cloudy, it goes down, and if it storms, you might as well just turn off the computer and watch TV all day. Anyway, I filed a complaint with the BBB about them today before I came here to post my story. I'll update later when and if I ever get the email or get anything done. I told the BBB also that HughesNet should be shut down and put out of business for false advertisement. If I had the money to do it, I would file a class action suit against them, considering all the complaints I've read on this site, among other sites, it seems thousands of people are having a problem with this company. As for this so-called ID number they're supposed to send, 2 days late now and counting, I'll give them some more time to send it. But, if push comes to shove, I'll write the account number on that address and send their crap back to them that way. The ID number probably is the account number and they just don't say that. So I'll just guess at it if I have to. I'm thinking that they're purposely not sending it thinking that I'll wait for it and then after that 45 days has gone by they're thinking they'll get that $400 bucks outta me. I don't think so. That's my personal opinion of it so don't quote me. lol It would make sense though that the ID number and the account number is actually one in the same. They really don't want me to have to call them again about it, they really don't. I was nice the first time, as much as was possible. I was nice with the email asking them to send the ID number/instructions. If I have to call them again, it won't be nice for whatever foreigner with a normal name answers the phone next time.
I signed up in Sept. 1009 for Hughes Net Wireless service in the country near Easterly, Texas. First off there was a very hefty sign up fee, then out of the blue a $147 fee for the post the satellite went on, then $`115 a month for service (not including anything but the internet). The service was awful. Six to eight hours a day the Internet was down. The service number they gave me wasnt even in service and I NEVER reached anyone who could help me. Due to an unforeseen problem I had to move the last week in December and agreed to put the service on suspension for six months. At the end of six months they began taking the 115 out of my checking account again. When I called to cancel because I wasn't even in an area they serviced anymore they told me they would cancel for $400. I asked for help with that because I am now in a nursing facility and they told me very strongly that I would pay the $400 and there was "no way out of it." I told them I was willing to pay them an early termination fee but I thought the $400 was ridiculous and got three people on the phone all of whom told me I would pay that amount. These people need to be investigated first for the bad service and second for taking advantage of senior citizens.
I was under the impression that for the price I was paying for HughesNet, unlimited high speed, all the time. Now after installation, which they claim is free, isn't. Had to pay for mounting. Also pay extra to outside company for the pole to mount it (dish)on.
Was not made aware of the FAP, until AFTER...As I was using the Internet, and then I didn't have any.
On top of the "price per month" you have to pay additional fee's (tokens if you will) to keep doing what I normally do. I do not download, music, movies, etc. I pay bills online and read emails.
My meter starts just sucking down. They are misleading and a sham. I have informed HughesNet to come and remove all equipment immediately, but all they do is send DONOTREPLY emails.
I have had it with this company.
My husband and I signed on to Hughesnet in 2009. The installer came and set it up, all seemed well except we...
This is possibly the WORST company on earth. they claim speeds of 150kbs/sec but i have NEVER seen above...
As of the 18th, I will no longer have internet service. ----- Original Message ----- From: mark...
After SIX months of fighting with HughesNet's customer "service" department, I finally filed a complaint with the BBB. I had read one of the complaints on this site where a gentlemen had success with the BBB complaint he filed, so I decided to follow suit. Oddly, when you look for HughesNet on the BBB, they have an A+ rating!!! If you're on here, I'm sure that's a complete shock to you, as it was to me, because everyone on here would probably give them a big red F! BUT... I implore you to file a complaint with the BBB. HughesNet obviously doesn't care about its customers being harrassed and bullied by its customer "service" people, but they do care about their BBB RATING. I filed my complaint after being sent to collections for money I did not owe. A week later, I got a call from the executive office (based in America of all places) and was told that my account was zeroed out and received an apology for the mishap. Filing the complaint is very quick and easy online, so get on it! Good luck!
Hughes.net is I guess ok if that is the ONLY other option other than dial up that you have. Word of caution-If there is a possibility that DSL, cable or ANY other option may be available within the 2 years that you are in contract with company then wait. I did not mind paying the $400.00 disconnection fee because I would recoup my money in less than 6 months with the price difference with DSL. Hughes.net was quick to bill me for the disconnect fee but when I called them to find out when someone was going to pick up the modem and take the dish off the roof I was informed I was to mail them back. First off there is NO ONE to speak to in America. I spoke to 3 different people. 2 in billing and one in tech support. Do yourself a big favor and DO NOT call tech support!!! This man I talked to had no idea what I was asking. He asked me several times if I wanted the address to mail this back and apparently did not know anything about removing the "nob on the dish". When I asked if there was a number someone in America, I was told there is not a number for Hughes.net in America. I finally got someone on the phone that spoke and understood english. She told me that I was emailed a manual to return this equipment. I told her I never recieved this and could she resend it. She said she was not allowed to send out the manual. ?????? She did tell me how I could view it. I got tickled when I pulled up the manual and this saw...
If you have questions...
If you have questions or need help, call Hughes Customer Care, toll-free, at [protected].
I have been told I am exceeding my down load limit, and spending 5.00 on restore tokens, and for example last...
I just wanted to let everyone know that after my own problems with hughes net and reading complaints on thi...
I has a home office with internet service hook-up via Hughesnet satellite. When I have had reason to call tech support, I have been connected with someone in India, someone who speaks English with a heavy Indian accent, making it difficult to understand said person. In my experience with these tech support people, I am made to feel that I am somehow at fault. I am talked down to, as if I am either a child or a person below the technician's station in life. I personally believe that something like tech support should be handled by someone who speaks English with an American accent. Perhaps I should say that when a company covers multiple countries, the tech support in each country should be privided by people inside that country, who speak that country's major language as a first language. American companies do damage to themselves when they outsource phone support.
Hughes net is the worst company I have ever dealt with bar none. The customer support is in India and the service is terrible. I was a customer by force for 7 years because of my area. I had no other choice. They are a little faster than dial up but about one tent the speed of anything else. If you have a problem the tech support can’t even speak or understand good English. If you have any other choice take it or you will regret it. After 7 years they treated my like crap over a system hardware problem and after a month of no service I found that I had a DSL available in my area. The speed is night and day difference and 1/3 cheaper. If you can avoid using them you will be much happier. I would not trade my DSL if they gave me Hughes net for free.
I recently was sucked in and got hughes net. After 2 weeks I canceled ( still in my 1 month trial) because it was horrible. After canceling with them it has been worse than the internet. No on said anything about returning the equipment myself?! A few stray debits of a few dollars went through on my account from them but it was no more than $8 so I didn't think anything of it. Then after being without them for 2 and a 1/2 months they charged my account $315 (2/11/10) When I called them to find out why I was being charged this they told me it was because I had not returned the equipment in the 45 days that they give you. I explained to her that I did not know I needed to return the equipment myself and I was told that I should have called and asked them and that it was my fault. In the end they extended me a week or so to return the equipment. When the received the equipment and if it was in good condition they would return my money immediately.
After figuring out how to get on my roof and remove the antenna from the satellite dish, risking radiation poisoning, I was ready to send the package to them.
Of course I did a receipt of confirmation of delivery and insurance on the package. Now when the receive it they tell me that they haven't days later. There is no record of it. When I tell them I have a confirmation they "find" the package. Now they tell me that it will take 30 days for them to find out if the package is in good condition and then they will refund $300 of the $315. Also if the package is not in good conditions they will NOT notify you... Thanks hughes net.
10 days later after receiving the package I call back to check on the status, let them know that I am not going to forget about it. They tell me that they still haven't received my package. We go all through it again, and again mysteriously they find it.
Now they are telling me that they are not going to return me my money because I am not under lease they will not give me a refund. I was mad at this answer and I could barely understand this person so I hang up and call again.
This time another representative tells me that it is 7-10 days to process the package. 30 days to check and make sure it is in good condition, and 30-45 for the money to be debited back to my account.
So at least the last person told me that I would be getting my money it is just now going to take a lot longer than I first thought. I want to file fraudulent charges on there behalf with my bank, but I am trying to work with hughes net. I only have 90 days after the charge has been charged to my account to file fraud.
DONT GIVE THEM YOUR CREDIT CARD NUMBER, ACCOUNT NUMBER
DO NOT USE THIS COMPANY IT IS A SCAM YOU ARE BETTER OFF WITH AOL
Although when we signed up for this service, it was the only high speed internet available, it is no longer...
My current internet was spotty in service and I work from home on VPN, so I was told Hughes net had great speed. I called them and set up an install. At no time did the salesperson advise me that VPN caused the system to work at 50 to 75 % less speed. When they installed, we noticed the speed, installer told to try it. I did for 14 days, bad !
Now, I have a new internet and called Hughes to deinstall. I find out today that I have to remove the equip from my home - a hugh dish that is probably 36 to 48 inches round and ship it back to them. WHAT??? IT IS NOT MY EQUIP. Or they tell me, I have to pay another $ 100 to have someone remove the equip, but I have to pay to ship it back. But they don't want the 48in dish!!! What am I sppose to do with the dish???? None of this was told to me when I talked to the sales person. I am out $ 99 act fee, a month fee of $ 79 - suppose to be the 3rd highest speed, and now $ 100 to dismante THEIR equipmnt and who knows how much to ship back...and have the dish in my yard as trash. I will never recommend this company to anyone...
Purchased new computer with operating system upgrade from Windows Vista to Windows7. Very, very slow service...
I cancelled my HughesNet on 1/7/10 because of the high cost for basically nothing and broadband was finally available to my rural area. They gave me 4 weeks free to make sure I was happy with broadband, and told me to call back before the four weeks was up. I called back in 2 weeks and they told me they had no account for me: not by name, not by phone number, not by address - no account. So I told them to be sure they did not reinstate my account and charge me, and the non-US person on the phone said "well there is no account". Of course, in 2 more weeks, they charged my credit card!! I called again - this time they were able to bring me right up - amazing! Then they argued with me and kept me on hold for 48 minutes!! They refused to reimburse the entire amount, refused to cancel the service until the next month, and then begged me to remain a customer - really!?!?! Finally got them to reimburse all but about $5 which is still ridiculous since they are the ones who screwed up. I filed a complaint with my credit card company, so we'll see.