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CB Furniture Stores Houzz unable to reach the seller and return broken item
Houzz

Houzz review: unable to reach the seller and return broken item 11

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6:58 am EDT
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I ordered some accessories for my kitchen from the website www.houzz.com. I got the package on time and the box wasn’t damaged, but the item was completely broken and useless. It was impossible to reach them by phone, therefore I sent multiple emails. But the seller didn’t reply and I have no idea how to reach him. Not recommended seller. So be careful if you use this website or leave comments if you have horrible experience with this seller.

11 comments
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Mkrief
, US
Jun 28, 2023 6:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

3382974 it is a villa on Vrbo

U mention it is an apartment

Do I have an option not to be listing in this site just Vrbo ? Or will all info same title

Not a title you decide to give

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Andrea B. Whiterock (Angi Whiterock)
, US
Apr 20, 2023 4:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I haven't gotten paid yet or had my first paycheck for one-half months.

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Mark@ngtpartners.com
, US
Oct 23, 2018 3:49 am EDT

Order [protected] we can't get a response if it actually shipped the manufacturer called us said it was delayed 4-6 weeks. We need help! I can be reached at 440.554.7160. Your website now has tracking # what is the method of shipping? We have opened support tickets and we never received a response

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mira
McHenry, US
Oct 21, 2018 11:08 pm EDT

Wrong color was delivered.Retuened and I was charge 50%offthe total purchase.The company is ripping off customers .Before you order check the complaints.The company is a SCAM

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pjpkotula@gmail.com
, US
Oct 21, 2018 11:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I called Customer Service and they informed me they do not give free samples so okay we will pay for a sample, but then she told me you are not allowed to return any tiles.

Bad customer service!
07/21/2017

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Peggy mckibbins
, US
Sep 18, 2018 6:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was supposed to get my numbers delivered on 9-12 17. I never received them. 2-4, 9, 6, 4. I don't know if its late, because of hurricane Irma or not. But I have no e-mail sent to me, about it being late. I have already had one package I never got. I have bought a lot from you. These numbers are so expensive, I want to get them.

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nickbuscolupus
, US
Sep 10, 2018 5:45 pm EDT

Morning,

It appears that Houzz has false advertised a product and is refusing to sell me an item clearly stated to be for sale on multiple web sites.

I have no choice but to request communication with you public relations officer/team and your legal team.

Houzz has clearly made an error and is not willing to aid a customer.

Thanks

David

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mira
McHenry, US
Sep 10, 2018 6:31 pm EDT

Ordered brown sofa got black one After returning with the same delivery guy got charge $700.Paid for sofa &1200 got back $500.This company is a judge scam.I am contacting all customers and we will file a group suit.

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mira
McHenry, US
Sep 10, 2018 12:09 pm EDT

Your company is a big scam.You sending the wrong merchandise on purpose, so when the customer returns you charge them60% and keep the rest for your self and the merchandise.So you making money on the same item how many times?I am contacting all cheated customers and we will file a case to the court.

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l28
, US
Aug 14, 2018 7:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This person has left the job. She was suppose to do counters and cabinets for me. She has been working on the project since February and has now abandoned the job.

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mira
McHenry, US
Oct 19, 2017 11:58 am EDT

Scam scam company and nobody does nothing