Hotwire review: Misleading and unethical behavior

Itinerary # [protected] In September 2015, I booked a trip on the Hotwire website for Nov. 5th - Nov. 8th, 2015. I purchased the offered insurance ($44.00) in case something happened. Apparently, Hotwire's itinerary links provided for my trip did not have the correct information. This was a bait and switch. I want Hotwire / Expedia to take care of the airline rebooking fees of $400.00. How this transpired: I called Hotwire on October 26, 2015, to change my trip and the first Agent told me that the rules I was given (via a link on my itinerary) are wrong. The rules of my insurance stated I could "cancel or change the trip one time for ANY REASON". It also stated that "if the airline had any rebooking fees that Expedia would pay the fees". However, the Hotwire Agent stated the only way I could cancel/change the trip was if I were sick and could prove it by providing proof from my Doctor. When I read the rules to the Agent (straight from the Hotwire itinerary/website) she again stated that it had to be due to illness - that the "cancel for ANY REASON" language was not going to apply. I then asked to speak with the Agent's Supervisor - again I was told the same thing by this Supervisor, even though I was accessing the 'rules' via a link from Hotwire. The Supervisor then said to me "I see that you were given the incorrect rules for your insurance - but I'll make sure I give this to my higher-ups so it doesn't happen again" How does that help me now, I asked...the Supervisor kept repeating "I appreciate your position and this is an unfortunate situation". Hotwire's Supervisor acknowledged there was a mistake made. I even repeated back to the Supervisor exactly what he had just said to me and his reply was "yes, and I appreciate how you feel and this is an unfortunate situation". Immediately the Supervisor then started acting like his phone line was having trouble and that he could no longer hear me - he then hung up. It was obvious this was an attempt to not talk to me further. I went back to my itinerary just a bit later to print off the 'rules' given and when I tapped the link - they were mysteriously gone! Please help. Respectfully - Misti Walker [protected] misti.[protected]@gmail.com