Hotelsone.com — a hotel reservation
Your reservation is confirmed.
The booking you recently made on the HotelsOne website is confirmed. Your reservation details are below.
HotelsOne Itinerary Number: [protected]
Check-in: 4 Dec 2019 2:00 PM
Check-out: 5 Dec 2019 12:00 PM
Total rooms: 1
Guests: 2 adults
Please include the itinerary number in the subject line for all correspondence with HotelsOne.
I made the above Hotel reservation and you took the money from my account. When I arrived at the Hotel they had no record of it and they had no room for me. Why are you trying to cheat your customers - the very life blood of your business! ?
Please refund £89.70 + £47.00 = £136.70 (which I had to pay additionally) back on the same credit card number you took the payment from ASAP.
Yours sincerely, JW Conchie
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