The complaint has been investigated and
resolved to the customer's satisfaction
Horizon TransportNot a observation

I have been an independent contractor with Horizon since July 2007. There have been busy times and VERY slow times. If you have a family and think that you will be able to provide for them alone, it will be difficult. If your overhead is low and you can survive on about a 36% profit from each run, then it is a very rewarding thing to do.

There are always difficulties in this profession as the company (Horizon) does not have control when a unit is pulled or if the unit is not road worthy. There are times when you try and plan an outbound load and get a re-load. Re-loads are unpredictable and can be misleading. As in any business there are "bugs" but in my opinion Horizon has tried to iron those bugs out. Is everyone going to be, but after talking to other drivers from other transport companies, Horizon surpasses the other companies.

My advise is that if you are not content with this company, go elsewhere. I have chosen to stick with one transport company and that is Horizon Transport.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.