Homestead Technologies review: Account error

On 24th January Homestead charged my card twice for the usual monthly fee.

Then they refused to acknowledge that they had made an error.

I have written to Homestead (who provide web hosting and do-it-yourself website design services) several times.

I obtained a charge-back for the second (incorrect) charge.

But then they blocked my account and hence my websites hosted by them, so I can't even enter my new card number.

Hence on 24th February when they charge my old number it won't be paid.

I have received no service in these last 4 weeks for the payment I made on 24 January, and so, if they don't acknowledge their error and unblock my account, giving me the next 30 days for the payment I made on 24 January (after which they blocked me) then I shall claim a charge back for that payment I made on 24th January which they have received and which has not been charged back.

Perhaps by the time they see the second charge back each having been for transactions on 24 January then they might just possibly actually see that they did indeed make a mistake.

They have had over 24 years of my business, but they stand to lose a similar amount in future years if I can't get into my account to enter my new card number. User name: practsoft.