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Homemakers Furniture

Homemakers Furniture review: Ashley sofa and loveseat

D
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2:53 pm EST
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HOMEMAKERS: Hey if you go to HOMEMAKERS be sure and read your contract closely! Wanted a new sofa and loveseat for the Holidays. Got talked into power recliners. Finally got them delivered and they lasted almost 3 months, then NO POWER! No footrest, no recliner, no head rest on the loveseat. Called Ashley for service, they said HOMEMAKERS take care of service the first year. Before they made it out the sofa shut down as well! They came out and said they would have to order parts. Said it would be 3-4 weeks but more likely 2 weeks. Four weeks later we called, said it would be another 5 weeks! So, we basically had park benches all during the Holidays! If HOMEMAKER was responsible for service for the first full year you would think they would have parts? Suggested they take parts from another showroom or warehouse unit, suggested they replace the ones we have with working units, suggested we return and refund our thousands of dollars. ALL AGAINST THEIR POLICY! Having to deal with this in Small Claims court now!

Desired outcome: Repair, replacement, refund

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