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Last week my order arrived 1 day late. The ice pack had completely melted and meat and fish were swimming in liquid. The vegetables were already rotting. This week's order came within a few hours and I had ordered a Tempo meal already prepared to heat and eat of pork carnitas, rice, and corn with avocado along with three other meals; I heated it up tasted and it was off-putting and I threw most if it out and my stomach started hurting. The ice pack was at least half melted at the bottom of the box. Meats swimming in liquid and the bags wirh vegetables and seasonings are all room temperature. I received refunds and skipped all upcoming orders and noone will call me to rectify or ensure my food will arrive fresh.
Recommendation: DO NOT ORDER DURING THE HOT SUMMER MONTHS AS FOOD SAFETY WILL NOT BE GUARANTEED!!!
You’re not getting meal kits — you’re getting biohazard boxes with a side of stomach pain. Melted ice, rotting produce, spoiled meat, and half-assed “refunds” while they ghost you on real accountability? That’s not food delivery, that’s negligence. You’re right to cancel upcoming orders — they’ve shown you exactly how little they care about food safety or customer health.